Sprout Social is a social media management platform that provides businesses with tools to manage their social media presence across multiple channels. The company offers features for social media scheduling, publishing, analytics, and customer engagement to help organizations streamline their social media operations. Sprout Social serves businesses of various sizes looking to enhance their social media marketing and customer communication strategies.
Reviewers generally find Sprout Social to be a reliable and powerful tool for managing social media, particularly praising its analytics and scheduling capabilities. Many customers appreciate the unified inbox feature, which helps streamline communication across multiple accounts, saving time and ensuring no messages are overlooked.
However, some users express concerns about the platform's pricing, noting that costs can escalate quickly, especially for teams with multiple users. While the analytics are often highlighted as a strong point, there are mentions of a steep learning curve and occasional bugs with the auto-posting feature, leading to a mixed experience for some. Overall, Sprout Social is viewed positively, especially for larger teams and agencies, but there are areas for improvement, particularly regarding user-friendliness and pricing structures.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Email Marketing.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 17 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 |
12 reviews of Sproutsocial. Filter by what matters to you.
We switched from Hootsuite and couldn't be happier. The analytics are much more detailed and the content calendar view makes planning campaigns so much easier. Integration with our CRM has been seamless.
We manage over 20 brand accounts and this platform handles the complexity beautifully. The approval workflows, user permissions, and white-label reporting are exactly what we needed. The Smart Inbox feature alone justifies the cost for us.
Had some issues during setup but their support team was incredibly responsive and helpful. The platform itself is robust with great scheduling capabilities. The listening tools have helped us stay on top of brand mentions effectively.
Quick answers to the questions people ask most.
Sprout Social is a comprehensive social media management platform that helps businesses manage their social presence across multiple networks. We offer tools for publishing content, engaging with audiences, analyzing performance, and monitoring social media conversations all in one unified dashboard.
Sprout Social supports major social media platforms including Facebook, Twitter, Instagram, LinkedIn, Pinterest, YouTube, TikTok, and Google Business Profile. Our platform allows you to manage all these accounts from a single interface for streamlined workflow.
We offer several pricing tiers starting with our Standard plan, followed by Professional and Advanced plans with increasing features and user limits. Pricing varies based on the number of social profiles and users, and we offer both monthly and annual billing options with detailed pricing available on our website.
Yes, we offer a 30-day free trial that gives you full access to our platform's features. No credit card is required to start your trial, and you can explore all our tools including publishing, analytics, and engagement features.
We provide 24/7 customer support through multiple channels including live chat, email, and phone support. Our support team consists of social media experts who can help with technical issues, best practices, and platform guidance.
Yes, Sprout Social is designed for team collaboration with different user roles and permissions. You can add team members, assign specific roles, and manage workflow approvals to ensure smooth collaboration across your social media team.
Yes, we offer comprehensive analytics and reporting tools that track engagement, reach, impressions, and other key social media metrics. Our reports are customizable and can be scheduled for automatic delivery to stakeholders, helping you measure ROI and optimize your social strategy.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
This platform has transformed how we manage multiple client accounts. The approval workflows save us so much time and the client reporting features are professional and comprehensive. Worth every penny.
Yes, we offer mobile apps for both iOS and Android devices that allow you to manage your social media on the go. The mobile app includes key features like responding to messages, publishing content, and monitoring your social media activity.
You can cancel your Sprout Social subscription at any time, and cancellation will take effect at the end of your current billing cycle. We offer prorated refunds for annual subscriptions cancelled within the first 30 days, and our team can help process any billing adjustments needed.
Sprout Social is a social media management platform that provides businesses with tools to manage their social media presence across multiple channels. The company offers features for social media scheduling, publishing, analytics, and customer engagement to help organizations streamline their social media operations. Sprout Social serves businesses of various sizes looking to enhance their social media marketing and customer communication strategies.
