Company imported from Trustpilot domain: www.starbucks.com
Starbucks receives a mixed response from customers, with a significant portion expressing dissatisfaction. While some reviewers appreciate the friendly staff and the enjoyable atmosphere at certain locations, as seen in positive comments about daily visits and specific stores, many others report negative experiences.
Common complaints include long wait times, poor service, and high prices for drinks that some feel are not worth it. Customers also mention issues with incorrect orders and the quality of food items, such as overly sweet frappuccinos and small sandwiches. Additionally, the app's functionality has frustrated several users. Overall, despite a few loyal fans, the majority of feedback leans towards disappointment, reflecting a challenging experience for many patrons.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 25 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 25 | 2.0 | 23 |
| Dec 25 | 3.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“I am a rare customer but ordered two coffees at Leeds Railway Station”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cafes & Coffee Shops.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +1% | 268 |
Bottom line: Starbucks is #1 of 3 on overall rating in this group.
25 reviews of Starbucks. Filter by what matters to you.
I love Starbucks coffee, especially that it changes frequently, and I'm really looking forward to the Halloween vibe. I wish there was a new oatmeal espresso shake! The oatmeal espresso shake with cookies sounds absolutely amazing.
Ordered a Venti latte through DoorDash today and it arrived with 1/8 of the cup empty. This happens all the time and as expensive as drinks are, specifically at Starbucks, it is even more infuriating when you don't get your full drink.
During the government shutdown Starbucks inside the Fairmont Hotel were rumor milling hotel guests and cafe customers sitting in the lobby shadowing them and calling them prostitutes as they drank their coffee for no reason because their fur coat or purse or shoes were more fancy than they were used too. Their sneaky remarks from behind the customers backs were way too communist in nature
I needed assistance today with my app suddenly was logged out. Starbucks login would not recognize my email and my password. After three attempts of receiving the wrong errors I called Starbucks customer support line just to be treated horribly by not one but all three representatives, it took about an hour in total as they would put me on hold over and over and then tell me false messages, had me trying silly tactics, lying about messages sent, after 37 minutes to try again with another representative, second laughed put me on hold over and over again and after 17 minutes of hold she never came back she just left the phone on mute, third person did the same thing put me on hold told me he would help me just to place me on hold, after 9 minutes told me to try the call again because he said we had a bad connection and hanged up. I just wanted help with my app, to log in and buy myself a cup of coffee ! After, I was just so sick to my stomach thinking about how careless they must all treat many customers, sick practice, sick of the amount of $$$ my family and I spend there monthly! 🤢 Starbucks customer support does not deserve 1 star but 1 poop emoji 💩 We should be able to place a real rating instead of stars!
Quick answers to the questions people ask most.
Starbucks store hours vary by location, with most stores opening between 5:00-6:00 AM and closing between 9:00-11:00 PM. Some locations in airports, hospitals, or highway rest stops may have extended hours or operate 24/7. You can find specific hours for your local store using the Starbucks store locator on their website or mobile app.
Yes, Starbucks provides complimentary Wi-Fi to customers at most of their locations. You can connect by selecting the 'Google Starbucks' network and accepting the terms of use. The Wi-Fi is available for unlimited use during your visit to the store.
Starbucks accepts cash, credit cards, debit cards, and mobile payments including Apple Pay, Google Pay, and Samsung Pay. They also accept payments through the Starbucks mobile app and Starbucks Cards (gift cards). The Starbucks app allows you to reload your account and earn rewards points with each purchase.
The Starbucks Rewards program is free to join and allows you to earn Stars with every purchase when you pay with the Starbucks app or registered Starbucks Card. You can redeem Stars for free drinks, food items, and other rewards. Members also receive personalized offers, free birthday rewards, and early access to new products.
Yes, you can place orders in advance using the Starbucks mobile app through their 'Order Ahead' feature. This allows you to customize your drink, pay through the app, and pick up your order at a designated time without waiting in line. The app will notify you when your order is ready for pickup.
Starbucks offers delivery through various third-party services like Uber Eats, DoorDash, and Grubhub in many locations. Availability varies by area and participating stores. You can also check if delivery is available in your area through the Starbucks app or website.
Starbucks aims to ensure customer satisfaction and will typically remake a drink if you're not satisfied with your order. For unopened packaged products, returns are generally accepted within 30 days with a receipt. Policies may vary by location, so it's best to speak with store management for specific situations.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
coffee is never fresh and all tastes burnt recently. not a fan anymore,
Starbucks offers various options for different dietary needs, including dairy-free milk alternatives, sugar-free syrups, and food items for various dietary restrictions. However, they cannot guarantee that any product is completely allergen-free due to shared equipment and preparation areas. Customers with severe allergies should consult with store partners about ingredients and preparation methods.
Yes, Starbucks gift cards are available for purchase at Starbucks stores, online, and at many grocery stores and retailers. You can buy physical cards or digital gift cards through the Starbucks website or mobile app. Gift cards can be customized with personal messages and various designs.
You can contact Starbucks customer service through their website's contact form, by calling their customer service phone line, or through social media channels. For immediate assistance with store-specific issues, you can speak directly with the store manager. The Starbucks mobile app also has a customer service feature for account-related inquiries.
Many Starbucks locations offer catering services for meetings, events, and gatherings. Services typically include coffee traveler boxes, pastry platters, and lunch options. Availability and specific offerings vary by location, so you should contact your local store directly to inquire about catering options and place orders.
Starbucks is committed to providing accessible locations and most stores are designed to be wheelchair accessible with appropriate entrances, seating areas, and restroom facilities. If you have specific accessibility needs or questions about a particular location, you can contact the store directly or check with customer service. The company continues to work on improving accessibility across all locations.
Company imported from Trustpilot domain: www.starbucks.com
This profile hasn't been claimed by the business owner.
