STS Education is a leading provider of high school exchange programs, dedicated to empowering young people through educational and cultural experiences abroad. Established in 1958, the company offers a diverse range of exchange opportunities for students aged 14 to 18, allowing them to immerse themselves in new cultures while enhancing their language skills and personal development. With options available in over 20 countries, including the USA, Canada, and various European nations, STS Education caters to students seeking enriching experiences during their high school years. The company’s mission is to facilitate experience-based learning that fosters growth and self-confidence among young individuals. By participating in STS's exchange programs, students not only gain academic exposure but also develop a broader worldview through interactions with peers from different backgrounds. STS Education is committed to providing comprehensive support and guidance throughout the exchange process, ensuring that students have a rewarding and transformative experience abroad.
STS Education receives high praise from many reviewers for providing transformative exchange year experiences. Customers frequently highlight the thorough preparation and ongoing support offered by the agency, which helps students feel safe and valued throughout their time abroad.
Positive sentiments are echoed in comments about the friendly staff and the overall quality of the exchange programs, with many describing their experiences as life-changing. However, some negative feedback emerges regarding issues with host family placements and communication challenges, particularly with associated agencies. A few reviewers express dissatisfaction with the professionalism of staff, citing unresponsive or dismissive attitudes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.7 | 7 |
| Nov 24 | 4.4 | 9 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 4 |
| Mar 25 | 4.7 | 3 |
| Apr 25 | 5.0 | 4 |
| May 25 | 3.0 | 2 |
| Jun 25 | 3.7 | 3 |
| Jul 25 | 3.8 | 4 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“We always felt that we could reach out with any question, big or small, and got quick and helpful responses every time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | −6% | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 25 |
Bottom line: STS Education is #5 of 5 on overall rating in this group. On service, Truka scores higher (5.0 vs 4.6).
60 reviews of STS Education. Filter by what matters to you.
STS, come impianto organizzativo in Italia non esiste più ed è gestita da ASTUDY! Noi abbiamo prenotato con STS e in corso d’opera ci ha recuperato l’agenzia ASTUDY, il che è stato decisamente destabilizzante. Ad ogni modo, visto che direttamente o indirettamente poi finirete ad interfacciarvi con il personale e l’impianto organizzativo di Astudy io consiglio di partire direttamente con ASTUDY. Saluti!
Die Dame legt einfach das Telefon auf, ist respektlos hört leider gar nicht zu und ist sehr sehr herablassend. Sehr unprofessionell wie die Firma ihre kunden behandelt. Kann ich nicht empfehlen. Musste 3 mal alles erklären und dann ist die Antwort der Telefonbeantworter. Unglaublich
STS har undermåligt samarbete med WEP, sin samarbetspartner i Australien med dålig presentation av studenten, sen familjeplacering, oklara rutiner på plats då WEP tillämpar andra villkor än STS men man som kund får enbart får ha kontakt med STS. STS fakturerade 7000Kr för flygavgift utan att det stod i kontraktet. Underlag för visumansökan från STS var föråldrad och information innan visumansökan bristfällig. Sen familjeplacering ledde till vistelseförkortning från 4 till 3,25 terminer utan någon kompensation. Vi fick inte någon information om att Welcome camp ställs in och fick återbetalning för den bara efter att jag frågat. Mina synpunkter har flera gånger avfärdats som irrelevanta, på ett amatörmässigt sätt: Vi lovar inte att studenten börjar i samband med teminstart, det kan variera. Nu går jag vidare till Allmänna reklamationsnämnden.
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We contacted Sts with an inquiry that could have been clarified through an email. Instead, our child was subjected to a long interview and later received a disrespectful and condescending response based on information that was clearly stated in our initial email. An unnecessary belittling of a young, hopeful person.
We cannot in any way recommend STS exchange student program. Our son hosted a family in Missouri, and we had okay contact with them before he traveled to the USA. He was dismissed from the family after 10 days because he had watched pornographic content on his cellphone. It was common on the school transit bus and in the high school to watch and share pornographic content. The only way the host family found out was by tracking his cellphone in their home. He was removed from the host family one Monday after school without any warning or being confronted with the problem. After being removed from the host family he was suddenly also accused of having “sexually advanced” on the host family´s daughter among many other things. Our son is diagnosed with Aspergers but is a very normal functional teenager and is aware of his diagnosis. The host family’s mother is a child psychologist, and the father runs an organization for families with diagnosed children, so we thought it could help our son to be in a family with awareness of the diagnose Asperger. The family was late picking him up at the airport, for the first couple of days he was ignored due to the family also hosting last year’s exchange student, who had dropped by for a late holiday with the family. The mother was working at home most of the time, and the father didn’t live in the house, but was only visiting his family on Sundays. Before our son was dismissed from the family, we didn’t get any indication of the host family having any problems with our son, and after he was dismissed the host family has been silent and won’t answer our replies to get their side of the situation. We only got our sons side of the story, where all the accusations are false, besides he had watched pornographic content on his cellphone. He was removed from the family by the regional director, who soon after began accusing him of not being very cooperative and then he suddenly harassed their daughters, so they didn’t feel safe with our son. Once again, it was false accusations according to our son, and an example was that they texted him when dinner was ready, while he was sitting in his room. And when he didn’t see the text message, so then he was not very cooperative. We asked for an online meeting with the regional director, but it was denied. If that wasn’t enough, then he was accused of being harsh vocally on his political opinion towards his local director, which is another false accusation, since our son never raises his voice and is very balanced in any conversation no matter subject. The local director’s Facebook profile shows he clear opinion on what side he is on and what side he hates. No matter if our son is guilty or not guilty in all this harsh accusation, then we think it’s very important to keep a dialog between all parts of this sad situation. We asked for an online meeting with the staff from STS in the USA, which was denied. All dialog and information came from STS Sweden and there from was no sympathy or respectful dialog. They only believed in the information they got from the USA and didn’t care about what we or our son said about the situation and the false accusations against him. According to the STS rules it is forbidden to for the exchange student to access websites or watch films, in the host country, with pornographic content. Our son didn’t get a warning when it happened but got 20 minutes to pack and was dismissed from the host family. We didn’t get any warning either or notice of him being removed from the host family. All the details we got from our son as they happened were because of our daily contact with him. We believe that our son was removed from the family because of something else and was the start of STS turning our son into a monster with all those false accusations, so they could dismiss him from the STS’s exchange student program and send him home. The more accusations, the easier it was for STS to send him home. And STS thought that we would believe in all of them and accept that our son was that monster they created. But we didn’t believe STS and therefore they denied any dialog with STS in USA hoping we would surrender by time. Our son got 3 weeks in the USA, and we paid almost 20.000$, but STS refused to give us a refund. STS stole all our money without showing any rules and rights to do that. They don’t care!!! WE CANNOT RECOMMEND STS They are a sick organization without any responsibilities towards the exchange student or his family. It is now 3 months since our son got home and we are still in shock over the way STS has handled this bizarre case. We have written to the host family and the staff of STS in the USA several times to get their side of the story, but nobody wants to talk openly with us. We find that very suspicious. Maybe its time for STS to take us seriously!!! Emil, Jette and Svend Denmark
Ich war auf der Suche nach einem Sprachaufenthalt für meine Tochter. Und musste dann Folgendes erfahren: STS hat einen Kunden wegen einer sachlichen Bewertung verklagt. Sieht so das kundenorientierte Vorgehen eines Unternehmens aus? Ist das die Antwort auf berechtigte Kritik? Ich bin ehrlich gesagt, ein wenig schockiert.
Mein Auslandsjahr war für 2023/24 geplant, ich hatte einen Vertrag für Skandinavien. In erster Linie wirkte alles professionell, dennoch wurde ich zutiefst enttäuscht. Bis zum letzten Augenblick war ich naiv wie ich war davon überzeugt dass ich ins Ausland reise. Meine Eltern mussten sich ständig erkundigen, wie es denn steht und ob ich eine Gastfamilie erhalte oder nicht. Wir wurden die ganze Zeit hingehalten, anstatt uns ehrlich zu antworten das die Chancen gering erscheinen eine Gastfamilie zufinden. Ein ‚Nein’ hätte gereicht. All die Stunden in denen wir uns mit Papierkram rumgeschlagen haben sind vergeudet. Schweigen wir auch davon wie viel Zeit ich ins Dänisch lernen investiert habe. Sorry, aber STS ist nicht zu empfehlen.
Just replying to STS reply to me. This wasn’t a perspective or opinion this was facts on the false things that were said and terrible actions taken without any proper investigation. If yall are going to make moves do it the right way and get the full story not just one side.
STS Education is a leading provider of high school exchange programs, dedicated to empowering young people through educational and cultural experiences abroad. Established in 1958, the company offers a diverse range of exchange opportunities for students aged 14 to 18, allowing them to immerse themselves in new cultures while enhancing their language skills and personal development. With options available in over 20 countries, including the USA, Canada, and various European nations, STS Education caters to students seeking enriching experiences during their high school years. The company’s mission is to facilitate experience-based learning that fosters growth and self-confidence among young individuals. By participating in STS's exchange programs, students not only gain academic exposure but also develop a broader worldview through interactions with peers from different backgrounds. STS Education is committed to providing comprehensive support and guidance throughout the exchange process, ensuring that students have a rewarding and transformative experience abroad.
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