Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.5	1,000	100%		● Low

4.5 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.5
12-month avg: 4.5
All-time: 4.5
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Value	Booking	Website & app	Trend	Reviews
Super.comThis company	4.5 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	3.7 out of 5 (good)	3.9 out of 5 (good)	—	1,000
Evolution Travel	4.9 out of 5 (good)	100 out of 100	—	—	4.2 out of 5 (good)	—	1,109
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.5 out of 5 (good)	—	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.9 out of 5 (good)	5.0 out of 5 (good)	—	1,050
Travel Advantage	4.8 out of 5 (good)	100 out of 100	3.4 out of 5 (fair)	4.1 out of 5 (good)	4.1 out of 5 (good)	−1%	1,014

Bottom line: Super.com is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.7).

j Salad

1 review

Jul 26, 2025

Super.com is a complete scam!

Super.com is a complete scam and I want everyone to know how they operate so you don’t get burned like I did. I booked a hotel through their site and unfortunately had to cancel. The hotel itself, Riverwalk Plaza Hotel & Suites, was professional and handled the cancellation quickly. They even sent me written confirmation with a cancellation number and stated clearly that my card had been refunded. At that point, I assumed everything was taken care of. Then came the nightmare. Super.com, who acted as the middleman in the booking, kept my money. I never received a refund. When I disputed the charge with my bank, Super.com fought tooth and nail to keep the money. They completely ignored the fact that the hotel refunded me. Instead, they sent my bank generic booking screenshots and fine print about their terms and conditions, hoping to confuse the issue and make it seem like I was at fault. This is the definition of fraud. I have written proof from the hotel showing the refund was issued, but Super.com decided to hold onto the money anyway. I never received the service I paid for, and now I am stuck appealing this mess while Super.com tries to run out the clock. It’s clear this company counts on customers giving up. They make it nearly impossible to reach a real person, and when you do, the representatives just read from a script. They bank on you being too busy or too frustrated to fight back. Please do not use Super.com for travel bookings. If anything goes wrong, they will leave you out in the cold. They have no accountability, and their business practices are designed to keep your money even when they don’t provide the service. Book directly with hotels or use a legitimate booking site. I’m filing complaints with the BBB, FTC, and my state Attorney General. Super.com’s behavior is unethical and harmful to consumers. Save yourself the stress and avoid this company at all costs.

Report

Month	Average	Reviews
Jul 25	4.5	983
Aug 25	4.8	17

Super.com reviews & trust report

Super.com has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 451 positive reviews

Top complaintsof 45 negative reviews

How it compares

Reviews

Customer reviews (1,000)

Very satisfied

This is my 3rd time booking with Super

Fast

Nice hotel for the price

Super.com FAQ

What is Super.com?

What types of businesses can use Super.com?

How do I contact Super.com customer support?

What are Super.com's business hours?

Does Super.com offer a free trial or demo?

How secure is my business data with Super.com?

Can I integrate Super.com with other business tools?

What is Super.com's refund or cancellation policy?

Alternatives to Super.com

Evolution Travel

Alfa Travel

Audley Travel

Travel Advantage

Voigt Travel

The Travel House

The CrowdTrust Experience⭐

Everything

Great room and service

Book room drove 3 hours to get there…

Super.com is a complete scam!

Great site to book but be careful what…

the hotel staff are very friendly and…

Great App

Quick and efficient booking

Easy to navigate site and a very good…

Love it coming back

Good experience so far

Best price compared to all other booking sites. Thank you so much

5 stars

This app made my hotel selection a…

Low prices

Good to book a room

Does Super.com provide training or onboarding support?

How do I upgrade or downgrade my Super.com service plan?

Is Super.com available internationally?

How often does Super.com update its platform and features?

About Super.com

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