Tandem is a language exchange app that connects individuals seeking to learn new languages with native speakers around the world. The platform enables users to find conversation partners based on language preferences, interests, and location, facilitating meaningful interactions for language practice. With features such as text messaging, voice notes, audio, and video calls, Tandem promotes a collaborative learning environment where users can help each other improve their language skills.
Targeting language learners of all ages and backgrounds, Tandem caters to a diverse audience looking to enhance their fluency in languages such as English, Spanish, German, French, and many others. The app also includes in-app tools for correction and translation, ensuring that conversations remain engaging and educational. By fostering a global community of language enthusiasts, Tandem offers a practical solution for those aiming to become more proficient in their desired languages.
Tandem - Language Exchange has a mixed customer experience.
Tandem - Language Exchange receives mixed reviews, with a notable divide between positive and negative experiences. Many users appreciate the platform's potential for language practice and its user-friendly interface, highlighting that it is a better alternative to other apps like HelloTalk, particularly due to its lack of censorship regarding sensitive topics.
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However, a significant number of reviewers express frustration over the app's misuse as a dating platform, with complaints about users monopolizing conversations and engaging in inappropriate discussions. Additionally, issues with fake profiles and inadequate moderation are frequently mentioned, leading to a sense of distrust among users. While some find value in connecting with language partners, others feel that the app's primary focus has shifted away from language learning.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.1
282
100%
+0.4
● Medium
3.1 / 5 overall
=
282 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
2.2▲ 0.4
12-month avg
2.8
All-time
3.1
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
1.3
3
Jan 25
1.4
5
Feb 25
3.9
30
Mar 25
1.5
2
Apr 25
1.0
1
May 25
2.0
4
Jun 25
2.3
3
Jul 25
1.6
5
Aug 25
1.0
1
Sep 25
1.0
2
Oct 25
2.3
3
Nov 25
4.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 282 most recent reviews.
Top praiseof 135 positive reviews
Website & app52%
70 mentions
Easy to use4%
6 mentions
Helpful support4%
5 mentions
Customer service4%
5 mentions
“Good point:
-Not CCP Chinese communist app like HelloTalk”
On “Website & app” · Nov 21, 2025
Top complaintsof 120 negative reviews
Account issues14%
17 mentions
Fake12%
14 mentions
Customer service12%
14 mentions
Payment issues10%
12 mentions
“non va bene così, fuorviante, cupa e pericolosa
ho installato l'applicazione e dopo 22 minuti ho cancellato il mio ac...”
On “Account issues” · Sep 20, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Language Schools.
Overall rating and review count for this company and similar companies
J ai payé l application, j ai tenu 2 jours avant d être banni sans aucune raison, je venais de me faire plein de contacts sympa et d un coup plus rien. Donc vraiment décevant comme application. En sachant que les conversations c est toujours la même chose, tu fais connaissance pis après il ne se passe rien puisque la plupart des gens à qui tu parles vivent loin. Bref.
Llevo dos semana esperando que revisen mi solicitud y nada que me responden, de verdad no entiendo porque se toman tanto tiempo en analizar la solicitud y en responder.
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Wer hier ernsthaft Austausch haben möchte ist an der falschen Adresse. Ich habe mich angemeldet, es kamen gleich super viele Anfragen, die nicht ernst gemeint waren. Es ging ganz schnell darum zu WhatsApp oder Telegram zu wechseln. Zum Glück habe ich meine Nummer nicht rausgegeben aber einer hat schon ziemlich professionell mit gefakten Videos und geklauten Bildern gearbeitet. Es ist so schade, denn eigentlich ist es eine richtig gute Idee. Ich habe das Gefühl, dass es eher als Dating App bzw. zum Ergaunern von Daten genutzt wird.
Tandem is a great platform to connect with people. Talking in other languages. But when it comes down to you actually wanting to use the platform for more then a few text a day, you need to pay. Almost all features are premium. This is a bummer.
depuis 1 ans sur tandem , bannie du jour au lendemain sans aucune raison , alors oui les gens vous bloque pour un rien , tu demandes un message vocaux on te bloque , tu dit bonjour on te bloque. des gens étrange si vous n'êtes pas dans leur sens on vous bloque.... la semaine dernière j'ai voulu me connecter et je vois un bon gros jolie message le support a exclu ton compte j'ai jamais envoyer aucune photo , rien du tout , il suffi que des gens vous signale au piff et le staff vous bloque votre compte je suis surtout furieuse pour les 3 amie que j'avais réussie a me faire depuis 1 ans sans leur demander de discuter autre part ce que j'aurais du faire..... j'ai envoyer un emails au service client et la seule réponse que j'ai eu droit c'est votre compte et bloquer merci de lire le règlement super comme réponse je ne vous conseille pas de prendre un abonnement premium car si vous payer et on vous ban vous avez perdu votre argent , en breff ils ne m'on jamais dit pourquoi j'ai était ban eux même ne le savent pas et je suis sur a 100% ses pour 2 a 3 vieux signalement d'autre membre....c'est le risque a prendre avec ce genre d'app qui sont diriger par des incompétent et bien évidement ses pas drôle si ils bloque pas le téléphone pour pas que vous crée de second compte une honte...
Habe einen sehr netten Kontakt zu einer Französin in Paris, ansonsten nur zweifelhafte Angebote. Komischerweise fast nur von Männern. Ich frage mich, was da schief läuft .
A great way to get in touch with people from all over the world
A great way to get in touch with people from all over the world. To improve language skills and exchange other knowledge. Unfortunately, there are also a lot of scammers on this app.
La interacción que se puede llegar a tener en la app, también la facilidad que te da de poder comunicarte con otras personas de otros lugares y compartir culturas, etc. Es sencillo y útil y práctico para aprender correctamente.
Amo esse aplicativo. Quando viajo sempre saio com pessoas dele e nos tornarmos bons amigos. Fui almoçar na casa de pessoas, viajamos juntos… muito bom! Recomendo
I rly like the app :) I've met so many incredible and sweet people there! Besides that, it's helping me a lot with my Korean, cuz I can talk directly to natives :)
Tandem is a language exchange app that connects individuals seeking to learn new languages with native speakers around the world. The platform enables users to find conversation partners based on language preferences, interests, and location, facilitating meaningful interactions for language practice. With features such as text messaging, voice notes, audio, and video calls, Tandem promotes a collaborative learning environment where users can help each other improve their language skills.
Targeting language learners of all ages and backgrounds, Tandem caters to a diverse audience looking to enhance their fluency in languages such as English, Spanish, German, French, and many others. The app also includes in-app tools for correction and translation, ensuring that conversations remain engaging and educational. By fostering a global community of language enthusiasts, Tandem offers a practical solution for those aiming to become more proficient in their desired languages.