The Customize Boxes is a provider of custom packaging solutions based in the USA, specializing in branded custom boxes for various industries. The company offers a wide range of packaging products, including rigid boxes, mylar bags, tuck boxes, and gift boxes, catering to both in-store and online retailers. By focusing on eco-friendly materials and innovative designs, The Customize Boxes aims to meet the evolving needs of modern brands seeking effective packaging to enhance their product presentation. Targeted towards businesses looking for high-quality, customizable packaging, The Customize Boxes provides services such as free graphic design, quick turnaround times, and competitive pricing with no die and plate charges. With a minimum order quantity of just 50 boxes, the company is well-suited for small to medium-sized businesses seeking to elevate their branding through personalized packaging solutions.
Reviewers consistently praise The Customize Boxes for their exceptional service and high-quality products. Many customers highlight the impressive communication and responsiveness of staff members like Justin and Austin, who make the ordering process smooth and efficient.
Consumers appreciate the team's ability to handle last-minute changes and tight deadlines, ensuring that their custom boxes are delivered on time and to specification. The quality of the boxes is frequently noted as excellent, with clients expressing satisfaction with the final products. Overall, the combination of great customer service and product quality leads to a highly positive experience for those who engage with The Customize Boxes. The overwhelming sentiment is one of strong recommendation and satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 51 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 2 |
| Jul 24 | — | 0 |
| Aug 24 | 5.0 | 3 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“Appreciate the customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Business Services.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 51 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 1.4 out of 5 (poor) | — | — | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | — | 1.9 out of 5 (poor) | +111% | 1,000 |
Bottom line: The Customize Boxes is #1 of 5 on overall rating in this group.
51 reviews of The Customize Boxes. Filter by what matters to you.
The Customize Boxes are by far the best vendor for custom projects. Justin's exceptional patience and assistance were key factors in the success of our project. His dedication to providing a top-tier finished product, which was a perfect match to the digital proof provided by the Customize Boxes Team, exceeded our expectations. I look forward to working with them again.
The Customize Boxes is fantastic!! They got back to me so quickly! Their design team made up a 3D mock-up of my item for my approval before they made anything. Their customer service is phenomenal! My boxes arrived sooner than I thought. Will be using for all our box needs!
The order was exactly what I wanted and delivered on time.
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Quick response, and customer service was very personal. Product was quality as well!
Justin, my customer service rep, was really great to work with. His quote was transparent, he was prompt with his design feedback and was just all around helpful. He made the process of ordering and designing very easy. I found the price of my custom soap boxes to be competitive with other suppliers as well. Would/probably will work with this company for custom packaging in the future.
I worked with Austin. He & the team worked fast to deliver a dead accurate proof of the product ordered. I can’t believe how great the quality is and it matched my design intent perfectly! I recommend working with The Customize Boxes, especially when considering lower volume jobs. The pricing is very fair and this is coming from a 5 year seasoned procurement professional. Looking forward to working with them on future projects!
Hazel Carlos made this project with The Customize Boxes incredible! From her initial interaction with one of my colleagues to the back-and-forth with me during the design and production process (including a reprint!), Hazel was prompt, courteous, and extraordinarily efficient. Her pleasant demeanor and "we can make that happen" attitude will keep The TAGS Group coming back to The Customize Boxes for all of our future client needs.
Amazing customer service from Ray, they worked tirelessly making my design perfect. And shipping was faster than I expected and the final product is very high quality. I got a Matte finish and just love how it feels!! Thank you! I will be using them for all my printing needs!
I love my boxes and they are perfect addition to my books.
The boxes that I ordered were exactly the way I ordered them , and I received my order earlier then they told me they would come , Keep it up the good work
Matthew has been the most efficient helpful person, right from the get-go. He has patiently helped me through changes, he has shared innovative ideas, his customer service is off the charts, and to be honest, I don’t know what I would’ve done without him. I have over 200 skincare products which are all individually labeled and so this is a big operation for a small business. It can be intimidating, but Matthew is absolutely the best, he’s made it so easy. THANK YOU MATTHEW. 20 out of 10 😁 for your friendly efficiency and outstanding customer service.
Hazel Carlos helped me with my box selection and design. They were very helpful and communicated well with me through the project.
I have to say we are overwhelmed with the quality of the boxes we ordered and the overall experience we’ve had with this company. The boxes are better than promised, the coating silky and the colors bright. Absolutely outstanding job. We’ll definitely be ordering from them again in the future and recommending to friends. Matthew was a pleasure to work with. Six stars!
Wow! What a great company. I found Customize Boxes online and they responded to me within 4 hours. They delivered me a personalized quote within 24 hours and got me samples in two days. I placed my order and received my customized boxes within two weeks. Incredible service and incredible qualilty. Mathew Hudson was my rep and he was very knowledgeable and super nice.
i loved working with this company, andrew was very patient and helpful answering every question i had, and helped create me an amazing product :) i’m so happy with how my boxes turned out! great customer service, responsive and reliable, quick turnaround times. i’m very pleased!
Great customer service, help us a lot with the each step, quality product just as expected. I will recommend Mr. Andrew anytime Thank you. Will look towards doing more business with you.
We had The Customize Boxes help us to design and make 400 boxes for our product to put into General Nutrition Centers (GNC). The boxes are awesome: absolutely perfect. They are exactly what we wanted. Dominic Lawrance guided us the whole way. Dominic and The Customize Boxes don't just advertise great service, they live it every day.
Andrew did a great job. Was a little rocky when he had got sick, but once he came back, everything went smoothly
Wonderful experience. Boxes were exactly what we wanted and great quality. Fast shipping and great service. Highly recommend
The Customize Boxes is a provider of custom packaging solutions based in the USA, specializing in branded custom boxes for various industries. The company offers a wide range of packaging products, including rigid boxes, mylar bags, tuck boxes, and gift boxes, catering to both in-store and online retailers. By focusing on eco-friendly materials and innovative designs, The Customize Boxes aims to meet the evolving needs of modern brands seeking effective packaging to enhance their product presentation. Targeted towards businesses looking for high-quality, customizable packaging, The Customize Boxes provides services such as free graphic design, quick turnaround times, and competitive pricing with no die and plate charges. With a minimum order quantity of just 50 boxes, the company is well-suited for small to medium-sized businesses seeking to elevate their branding through personalized packaging solutions.
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