Appreciate the customer service!
Appreciate the customer service!
The Customize Boxes is a provider of custom packaging solutions based in the USA, specializing in branded custom boxes for various industries. The company offers a wide range of packaging products, including rigid boxes, mylar bags, tuck boxes, and gift boxes, catering to both in-store and online retailers. By focusing on eco-friendly materials and innovative designs, The Customize Boxes aims to meet the evolving needs of modern brands seeking effective packaging to enhance their product presentation. Targeted towards businesses looking for high-quality, customizable packaging, The Customize Boxes provides services such as free graphic design, quick turnaround times, and competitive pricing with no die and plate charges. With a minimum order quantity of just 50 boxes, the company is well-suited for small to medium-sized businesses seeking to elevate their branding through personalized packaging solutions.
Reviewers consistently praise The Customize Boxes for their exceptional service and high-quality products. Many customers highlight the impressive communication and responsiveness of staff members like Justin and Austin, who make the ordering process smooth and efficient.
Consumers appreciate the team's ability to handle last-minute changes and tight deadlines, ensuring that their custom boxes are delivered on time and to specification. The quality of the boxes is frequently noted as excellent, with clients expressing satisfaction with the final products. Overall, the combination of great customer service and product quality leads to a highly positive experience for those who engage with The Customize Boxes. The overwhelming sentiment is one of strong recommendation and satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 51 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 5.0 | 1 |
| Jun 24 | 5.0 | 2 |
| Jul 24 | — | 0 |
| Aug 24 | 5.0 | 3 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“Appreciate the customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Business Services.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 51 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 1.4 out of 5 (poor) | — | — | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | — | 1.9 out of 5 (poor) | +111% | 1,000 |
Bottom line: The Customize Boxes is #1 of 5 on overall rating in this group.
51 reviews of The Customize Boxes. Filter by what matters to you.
Over a year ago
We had a wonderful experience working with Justin and the Customize Boxes team to create elevated seeding kits for our brand. Justin is extremely communicative, fast and easy to work with, and the fin... See more
Over a year ago
Great experience, it being my first time ordering custom boxes. Austin made the process smooth & seamless by impressively handling all of my mind changes with last minute correction & the order made t... See more
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Appreciate the customer service!
We had a wonderful experience working with Justin and the Customize Boxes team to create elevated seeding kits for our brand. Justin is extremely communicative, fast and easy to work with, and the final product was gorgeous! They are great quality, and exceeded our expectations. In fact, we've already started working on another project with them!
Great experience, it being my first time ordering custom boxes. Austin made the process smooth & seamless by impressively handling all of my mind changes with last minute correction & the order made to me before needed date. They’re my new go to!
This is the best custom box company I have found to use for my business. Three months ago I started searching online for a custom luxury box company with good customer service! After buying several sample boxes from other companies that did not quite my needs I met Dominic from The Customize Box company and he worked through exactly what I needed to create the perfect product box for my business. I would highly recommend using this company!
The Customize Boxes was the only company that responded to me quickly. Dominic guided me through the process, was easy to reach, and wasn’t afraid to pick up the phone when needed. We opted for flex shipping and received our boxes on time, and we loved them. They were easy to put together and good quality. They also worked with a dieline we already had, which was incredibly helpful.
Excellent experience with Justin! I had a tight deadline for a client, and our orders came out perfectly. Justin has great communication, provided custom templates, and brought our vision to life. Will definitely be using The Customize Boxes again in the future.
What a great experience I had working with Dominic. I had a very tight deadline for a clients order and he made sure that the boxes were manufactured and shipped on time.
Great product and customer service! The product quality is excellent. I had the pleasure of working with Austin Colton as my CSR. Austin is attentive and professional. He provided exceptional support with my order. I look forward to working with him again.
Justin & his team were FANTASTIC to work with! From our first call all the way through production, they were extremely thorough, communicative, & professional. Prior to finding The Customize Boxes, we had samples made by several companies, though none were at the level of quality we were looking for. That is, until we met Justin & the team, who created something truly polished & unique for us. They were also able to make a 3D mock up prior to creating the samples to give us peace of mind & the opportunity to communicate any design changes (whereas many other companies insisted on printing without a full mock up design). The team created a custom 2-piece tin (with embossing), a set of custom cards for us, and airtight plastic wrapped both. The coordination was seamless & Justin was/is incredibly responsive. We always have felt supported & understood by the team - who gave us great feedback on our design as well. The product is high quality & turned out even better than we had expected - we will be placing another order very soon! Thank you to Justin & his team for being great partners! If you are wondering whether to move forward with The Customize Boxes - this is your sign to go for it. You’ll be very happy you did.
Our boxes turned out great! Austin was extremely responsive and helpful. He made quick adjustments in order for us to get our boxes perfect and right on time.
What's made this a good experience for me is the design help for my product boxes, prompt service, and great communication about the product throughout the whole process. We're on our 4th order and about to start on our 5th and 6th. We've worked together enough now that there's trust built up and some familiarity with our products and packaging, which makes everything so much easier. Really had a positive experience working with them!
Austin was very helpful with advice to make the design even better for printing! Good turn around time and quality product.
I can highly recommend The Customize Boxes. My interaction with Justin Baker was superb - always ready to respond immediately and work out solutions quickly and efficiently. The quality of the boxes is very high and the speed with which they were printed and sent was very quick.
My purchasing experience with Austin Colton for my custom boxes was excellent! He had great communication and responsiveness throughout the entire process. I'm very happy with the quality of my boxes, customer service, and quick turnaround time of the product from order to delivery to my home! Thank you, Austin!
Justin Baker did an excellent job preparing and delivering a new printed bag for our company. Beautiful work!
Easy to work with Austin to get exactly what I need in a very quick turn around. He's always checking in and making sure we have what we need before I even have to ask.
Austin Coltin was great in helping me find and order the correct product. He was very professional and I look forward to working with him and his team in the future. Erik M.
Dominic Lawrence was a pleasure to work with. He was professional and patient during the box customization process. I will continue to use them in the future...thanks Customize Boxes!!!
We worked with Justin to order 300 custom boxes. From the communication, pricing to quality the service has been 10/10! We were hesitant about the quality and service since we had not worked with them before, but can say that we will definitely work with them again! The pricing is truly unmatched and Justin's communication was great from initial concept and during the production process.
Very professional staff, I was very meticulous about everything but my rep Justin remained patient through out the entire process and the quality of the boxes turned out much better than anticipated, great bang for buck, and the delivery was fast. Highly recommend them
The Customize Boxes is a provider of custom packaging solutions based in the USA, specializing in branded custom boxes for various industries. The company offers a wide range of packaging products, including rigid boxes, mylar bags, tuck boxes, and gift boxes, catering to both in-store and online retailers. By focusing on eco-friendly materials and innovative designs, The Customize Boxes aims to meet the evolving needs of modern brands seeking effective packaging to enhance their product presentation. Targeted towards businesses looking for high-quality, customizable packaging, The Customize Boxes provides services such as free graphic design, quick turnaround times, and competitive pricing with no die and plate charges. With a minimum order quantity of just 50 boxes, the company is well-suited for small to medium-sized businesses seeking to elevate their branding through personalized packaging solutions.
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