Thon Hotels is a hospitality company that operates a chain of hotels across Norway, Sweden, Denmark, Brussels, and Rotterdam. The company offers a diverse range of accommodation options suitable for various occasions, including business travel, family vacations, and leisure stays. Customers can easily search for and book rooms through Thon Hotels' website, which features a user-friendly interface that allows for hotel selection based on location, dates, and number of guests. With an emphasis on providing competitive pricing, Thon Hotels also offers unique features such as bonus point bookings and a low-price calendar to help customers secure the best deals. The company caters to a wide audience, including both domestic and international travelers seeking comfortable and accessible lodging in key cities throughout Northern Europe.
Thon Hotels receives a mixed reception from reviewers, with many expressing dissatisfaction. While some guests appreciate the friendly and helpful staff, noting positive interactions during their stays, others report significant issues.
Complaints frequently highlight problems with check-in processes, such as malfunctioning screens and unresponsive staff, leading to frustration. The quality of the breakfast is also a common point of contention, with several guests describing it as inadequate or poorly managed. Additionally, issues with room cleanliness and maintenance, including reports of insects, detract from the overall experience. Despite a few positive mentions of room quality and location, the overwhelming sentiment reflects disappointment in service and management. Overall, Thon Hotels struggles to meet guest expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 66 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.6 | 5 |
| Sep 24 | 1.0 | 4 |
| Oct 24 | 3.5 | 4 |
| Nov 24 | 4.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | 2.2 | 6 |
| Mar 25 | 1.6 | 5 |
| Apr 25 | 2.0 | 2 |
| May 25 | 1.7 | 3 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 2.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 66 most recent reviews.
“Fantastisk service”
“Et hotel på vej til afgrunden”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.4 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 1.0 out of 5 (poor) | −33% | 66 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Thon Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.0).
66 reviews of Thon Hotels. Filter by what matters to you.
Hotel situé à Bergen proche du port. Expérience avec des amis pour vacances, avons passé 4 nuits. Correct mais bruyant et quelques détails à revoir. Telecommande de la TV ne permet pas de réduire le volume, couloirs bruyants, porte de la douche absente... A noter le petit déjeuner est top. Un peu plus de vigilance sur les détails serait un +
Fik en rejse af min dejlige kæreste, som fandt Thon Hotel Storo I Oslo, Og jeg må helt klart sige at jeg aldrig har oplevet noget så dejligt i hele mit liv. Dejligt Værelse og alt var pænt og rent. Det var dejligt at opleve dette, men det allerbedste ved hele vores ophold var/er at menneskerne virkelig er så flinke og søde, og altid med et stort smil på læberne, det er noget der virkeligt varmer mit hjerte. For IKKE at tale om køkkenet og maden. Hold nu op hvor vi nød den perfekte Aftensmad på Hotellet. Efter et par dage med OK Mad i byen, var vi opsatte på at spise i Hotellets restaurant, og det kan varmest anbefales. Min søn bestilte en Burger med det hele (Medium) og han fik den Medium (Han nød hver en bid) Jeg selv havde bestilt Rødfisk med kartofler og en sovs, Jeg har aldrig smagt noget der var bedre, alt var tilberedt til det ypperste, og det er IKKE sidste gang vi spiser på hotellet. Og til den Pris. Vi gav lige lidt over 500,00 Danske Kroner, inkl. Drikkelse to fadøl og en kande isvand. DET kan ikke fås til den pris i DK. Til alle der vil have et dejligt Hotelophold i Oslo, Tag til Thon Hotel Storo. Her får man fuld valuta for pengene. De 4 Stjerne Hotellet er blevet udstyret med, er slet ikke nok. Det har fortjent minimum 5 til 6 Stjerner. Tusind tak Kæreste, for at have givet mig/os denne dejlige oplevelse. Stephan
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 62% are 1–2★.
Thonhotels Sandnes. Online order for 2 of our employees. Checking online - see that there`s only request for 1. So refreshing site for 2 rooms. Do not notice that the date also change. Get the confirmation and notice the dates are wrong Immedialtly call - try to change. Emilie in the reception says - theres no cancel. I say - dont wanna cancel - just change the dates. Promised a call back, promised new call back next morning. Never heard a thing. Sent mail to 3 different Thonhotels adresses. No reply. Reservation 374080389. So you get NOK 2 200 for nothing, but you also loose 68 potensial customers.
I Accidentally booked the wrong dates, (booked two weeks later). At arrival, the hotel was fully booked and I had to choose another hotel for two nights. I wanted to call and ask for a refound almost two weeks before the booked dates, and nobody picks up the phone. The coming week I tried again, then called Thon Snø and got a mailadress. The response was that a refound is not possible. So now I have two pay for 250€ for nothing. I used to be a loyal customer.
Veldig hyggelig opphold på Thon Kristiansund. Ble møtt av blir resepsjonist som hadde satt seg inn i dagens innsjekkliste og hadde full kontroll da vi var eneste som skulelle sjekke inn i dag med oppredning i ekstra seng! Det kaller jeg service! Se kunden/gjesten! Bortsett fra veldig varmt rom, var oppholdet strålende. Vi kommer tilbake
Thon Hotels is a hospitality company that operates a chain of hotels across Norway, Sweden, Denmark, Brussels, and Rotterdam. The company offers a diverse range of accommodation options suitable for various occasions, including business travel, family vacations, and leisure stays. Customers can easily search for and book rooms through Thon Hotels' website, which features a user-friendly interface that allows for hotel selection based on location, dates, and number of guests. With an emphasis on providing competitive pricing, Thon Hotels also offers unique features such as bonus point bookings and a low-price calendar to help customers secure the best deals. The company caters to a wide audience, including both domestic and international travelers seeking comfortable and accessible lodging in key cities throughout Northern Europe.
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