TicketsOnSale is an online resale marketplace that specializes in providing tickets for a wide range of events including concerts, sports, theater, and entertainment. The platform allows users to search for tickets by artist, venue, or location, making it easier for consumers to find and purchase tickets that meet their preferences. While ticket prices may exceed their original face value, the company emphasizes a 100% buyer guarantee, ensuring that all tickets are certified authentic and delivered on time for events. The target market for TicketsOnSale includes individuals seeking access to live events across various categories, such as music concerts, sporting events, and theater performances. By offering a secure checkout process and instant ticket delivery, the company aims to enhance the overall customer experience for those looking to enjoy live entertainment.
TicketsOnSale receives overwhelmingly negative feedback from consumers, with a staggering 97% of reviews rating it 1 star. Many reviewers express frustration over being charged exorbitant prices, often three to four times higher than venue prices, leading to feelings of being scammed.
Issues with ticket validity are rampant, as several customers report being sold tickets that were already used or were not valid for the events they intended to attend. The customer service is frequently described as unhelpful and rude, with many people unable to resolve their issues or receive refunds. Despite a few positive mentions of actually receiving tickets and seats, the overwhelming sentiment is one of dissatisfaction and distrust. Overall, the sentiment surrounding TicketsOnSale is predominantly negative, with consumers warning others to avoid the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 121 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.0 | 28 |
| Apr 25 | 1.1 | 29 |
| May 25 | 1.1 | 30 |
| Jun 25 | 1.0 | 9 |
| Jul 25 | 1.4 | 13 |
| Aug 25 | 1.3 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 121 most recent reviews.
“If I could give zero stars, I would”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.1 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 121 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.4 out of 5 (poor) | 1.9 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: TicketsOnSale is #5 of 5 on overall rating in this group. On service, BilletRéduc scores higher (1.9 vs 1.0).
121 reviews of TicketsOnSale. Filter by what matters to you.
I got my tickets right away, and then when my event was cancelled, I received a refund immediately after a email without having to chase anyone down or beg. It sounds simple, but nowadays that’s such a win!
This company will rip you off. For two tickets that should have cost approximately 50.00 each. They charged me l1100.00 for two. They have very sly way of ripping you off. Also they wait till crunch time to release your tickets. finally getting my tickets. the paper had on it 1 and 2 of eight. the six seats around sat empty because i paid for them as well
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TicketsOnSale is an online resale marketplace that specializes in providing tickets for a wide range of events including concerts, sports, theater, and entertainment. The platform allows users to search for tickets by artist, venue, or location, making it easier for consumers to find and purchase tickets that meet their preferences. While ticket prices may exceed their original face value, the company emphasizes a 100% buyer guarantee, ensuring that all tickets are certified authentic and delivered on time for events. The target market for TicketsOnSale includes individuals seeking access to live events across various categories, such as music concerts, sporting events, and theater performances. By offering a secure checkout process and instant ticket delivery, the company aims to enhance the overall customer experience for those looking to enjoy live entertainment.
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