Tickettoaster is a comprehensive direct-to-fan solution that specializes in ticketing, merchandise, and fulfillment services for artists, event organizers, and labels in the events and entertainment industry. The company empowers its clients to sell tickets independently through their own channels, offering features such as seat-specific booking, custom hard tickets, and a suite of marketing and analytics tools to enhance ticketing strategies. In addition to ticketing, Tickettoaster manages the entire merchandise process, from concept development to distribution. The company provides design, product development, and sourcing services, as well as a range of custom merchandise options. Their fulfillment services cover all aspects of sales administration, including shop management, payment processing, customer service, inventory handling, and shipping logistics. By combining these services, Tickettoaster delivers a flexible and scalable platform that meets the needs of its diverse clientele in the entertainment sector.
Tickettoaster receives overwhelmingly negative feedback, with a staggering 85% of reviews rating it 1 star. Customers frequently express frustration over poor service and unfulfilled orders, highlighting issues such as undelivered tickets and unresponsive customer support.
Many report problems with their purchases, including damaged items and unauthorized charges, leading to a lack of trust in the company's practices. While a few reviewers mention successful transactions, these are overshadowed by complaints about fees that are not refunded in case of event cancellations and the company's failure to adhere to its own terms and conditions. Overall, the sentiment is predominantly negative, with consumers strongly advising against using Tickettoaster for event ticket purchases.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 39 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 1.0 | 5 |
| Dec 24 | — | 0 |
| Jan 25 | 2.3 | 4 |
| Feb 25 | 2.5 | 2 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 39 most recent reviews.
“Ich habe mehrfach e- und reguläre Tickets über diesen Anbieter erworben und war mit dem Service (Schnelle Lieferung,...”
“Meine Frau, Karin Widera, hat Karten für Till Reiners in Köln kaufen wollen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | — | 39 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 999 |
Bottom line: tickettoaster is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 2.4).
39 reviews of tickettoaster. Filter by what matters to you.
Nachdem ich schon die Tickets für Felix Lobrecht bestellt hatte, habe ich erst die Bewertungen gelesen. Hatte dann erst etwas Bammel das nicht klappen würde aufgrund der vielen schlechten Bewertungen. Aber alles bestens, Karten kamen nach vier Tagen plus Aufkleber, Autogramm und Geschenkschachtel. Dankeschön
Hallo, liebes Tickettoaster - Team Und ganz besonders, liebe Natalie 🙏🙏🙏! Ohne auf meinen Einzelfall näher einzugehen was mir passiert, beim kaufen von Konzerttickets, möchte ich für das Annehmen meines Falles und meines Problems von ganzen Herzen bedanken. Ich bin selten so nett, kompetent, herzlich beraten worden, wie von Dir, liebe Natalie. Und ich kann tatsächlich auf mein gewünschtes Konzert gehen, was schon ausgeschlossen war. Es sollte mehr Kunden/Servicemitarbeiter/innen wie Dich geben. Alles Gute für Dich und Dein Team!! Ich kaufe jetzt nur noch direkt über Euch meine Tickets!!! Ganz liebe Grüße Nadja
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Ich bin total begeistert von Tickettoaster. Vor Weihnachten hatte ich für ein Konzert in 2023 6 Karten bestellt. Einen Tag nach der Bestellung haben zwei Beschenkte mir mitgeteilt, dass sie an diesem Termin leider keine Zeit haben. Ich habe bei Tickettoaster angerufen und einem kompetenten und sehr freundlichen Typen meine Lage erklärt. Statt 6 möchte ich nur 4 Karten kaufen. Da ich eine Bearbeitungsnummer hatte aber noch kein Geld überwiesen hatte, ging die Umbuchung ganz einfach. Ich bekam eine neue Rechnung, bezahlte und mit der Post kamen dann die 4 Karten noch pünktlich zum Fest. Dankeschön.
Tickettoaster is a comprehensive direct-to-fan solution that specializes in ticketing, merchandise, and fulfillment services for artists, event organizers, and labels in the events and entertainment industry. The company empowers its clients to sell tickets independently through their own channels, offering features such as seat-specific booking, custom hard tickets, and a suite of marketing and analytics tools to enhance ticketing strategies. In addition to ticketing, Tickettoaster manages the entire merchandise process, from concept development to distribution. The company provides design, product development, and sourcing services, as well as a range of custom merchandise options. Their fulfillment services cover all aspects of sales administration, including shop management, payment processing, customer service, inventory handling, and shipping logistics. By combining these services, Tickettoaster delivers a flexible and scalable platform that meets the needs of its diverse clientele in the entertainment sector.
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