Trafalgar Travel is a travel company specializing in guided tours and vacation packages for a diverse clientele, including families, couples, and solo travelers. With a focus on immersive travel experiences, the company offers a range of options, including family tours, food travel, and river cruises, designed to cater to various interests and travel preferences. Customers can explore destinations across the globe, unlocking unique cultural experiences beyond typical tourist attractions. The company emphasizes convenience, allowing customers to secure their vacations with a small deposit and offering a full refund within 60 days for cancellations. Trafalgar Travel aims to make travel accessible and enjoyable, providing members with exclusive discounts and early access to new trips and offers. With a commitment to sustainable travel and a customer-centric approach, Trafalgar Travel seeks to enhance the journey of every traveler while promoting responsible tourism practices.
Trafalgar Travel receives a mixed response from customers, with many praising the quality of the tours and the expertise of the tour directors. Reviewers highlight specific trips, such as the US Scenic Park Explorer and the Best of Croatia and Slovenia, as "awesome" and "exceptionally well planned," noting the knowledgeable guides and well-organized itineraries.
However, a significant number of customers express dissatisfaction with the company's customer service and hotel arrangements. Complaints include issues with booking processes, unexpected cancellations, and inadequate support when problems arise, leading to frustration among long-time travelers. Additionally, some travelers report that the included meals and activities did not meet their expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 130 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 2 |
| Sep 24 | 1.8 | 6 |
| Oct 24 | 2.8 | 4 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 2.3 | 3 |
| Feb 25 | 4.3 | 6 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 1.0 | 2 |
| May 25 | 2.2 | 5 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.8 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 130 most recent reviews.
“This tour was exceptionally well planned”
“Disappointed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | +40% | 130 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Trafalgar Travel is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.6).
130 reviews of Trafalgar Travel. Filter by what matters to you.
Disappointed. Have travelled with Trafalgar for over 25years, travelling through UK, US, Mexico, Japan and Scandinavia. Tried to book a solo tour 3 weeks prior to departure, paying the single supplement only to be told the supplier won’t be releasing single spots. I thought that’s why we pay extra $3k for being solo. Disappointed Trafalgar travel.
I booked a trip and got my invoice with 3 days to pay the full amount. I got an email from compny that they can not honor the invoice. Request to speak to customer service i got no response. Very very poor customer service. I got an automated email from customer service stating that some one from their team will reach out to me to dicuss my concern. No one reached out. How can you possibly issues an invoice with full travel information and yet less than 24 hours not honor it. What if I had purchased my air line ticket in the mean time. I have never experienced anything like it. The thing is that i booked directly through Trafalgar not a third party. I was ready to make full payment on the day of booking. Surely this is not the way to start your vacation. 6 days has passed and still not a word from Trafalgar. Words are cheap what is important and counts is action and deeds!
My family and friend stay at a London hotel, the River park plazq here for a big family celebration, when I came to wait for them in the reception with my wife who not feelinng well. There were no seats, but a girl asleep on a chair. Who look like she just had food. She was with a sign saying Trafalger, is this hotel staff or the hotel agent? I went and told a staff. even if not hotel staff, we were very shock to see this.
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No consideration for customers! Will never use trafalgar again. We are about to join a tour starting Saturday 3rd of May in Madrid. As it has been reported all over the news the situation in Spain is chaotic. We left our home in the UK on Sunday planning to go by train on our own to the south of Spain before meeting the Trafalgar tour on Saturday. When we were about to board the train from Paris to Barcelona today, the train was cancelled. And as is shown in the news there is no timeline for it to be available again. We had to pay for a hotel in Paris and cancel our hotels in Spain. We phoned Trafalgar and begged them three hours on the phone to cancel our tour. We don’t know when the trains will be available again and we can’t afford be paying hotels in Paris until the rails are working in Spain. Trafalgar said that in 10 hours the electricity would return. This is not true! No one knows when things will get back. We begged them to cancel so we can return to the UK and they said the tour has not been cancelled and things can change until Saturday. We are already on the move. They could consider our situation and are not willing too. If we wanted to cancel our tour before we would have come to Paris just to spend money in hotels. This is an extreme circumstance and Trafalgar only cares about their money. All they said was No Refund. Do not use this cashcow of a company. Will go to BBC watchdog as soon as I’m back in the UK.
If I can give negative stars then I would give -100 stars. Stay away from Trafalgar. On their instructions we didn't get an in transit visa, only to be turned away at the airport. When we queried this with them they told us to look at their booking conditions, they do not take any responsibility for any incorrect information that they provided. We were supposed to celebrate 3 very momentous occasions only to be left stranded at the airport. The best part is that they invited us back to go to a presentation for upcoming tours. No refund, no credit. They have our money and we have a sour taste, bad experience. Never again Trafalgar. You do not care about your clients.
I booked a tour a few weeks ago and it is all paid. The travel agent called me to let me know that Trafalgar cancel the trip because it is their trip, and offer a couple of extra tours to choose. I re-planned my trip and chose another tour and surprise, I have to pay some extra money for the new tour, even it was they who cancelled the initial tour. Very easy way to make money, they offer something, they cancel that and push people to pay extra money (even that it was their cancellation) because if you want to cancel the whole trip, it will cost me more. Obviously their third independent party that do the reviews show that everything is wonderful. I don't feel good now travelling with this people.
when my daughter and I arrived at the hotel, after arriving in Sicily, my daughter's suitcase wasa missing.(This was the 2nd time trip with Trafalgar that this had happened). We had taken the suitcase, complete with confirmed name tag on it, out to the bus witj our fellow travellers. We watched suitcases being loaded. Stiull, the suitcase didn't arrive.(also our rooms werent ready until afternoon, also chronic problem with Trafalgar. Anyway, our guide INSISTED that my daughter had taken the WRONG suitcase,as I said, we saw the name tag. The denial of responsibility, the refusal to send the driver to check th airport went on ALL day. My daughter was distraught so we spent 80 Euros travellint to and from the Airport to check, even though the guide again INSISTED she had checked and it wasn't there.(REMEMBER TRAFALGAR HAD LOST MY DAUGHTERS SUITCASE BEFORE, AND IT ENDED UP LEFT AT THE AIRPORT FOR 14 DAYS. Well, lo and behold, my daughter, after an hour of speaking with various people, retrieved her suitcase. No thanks to our guide OR Trafalgfar and out of pocket for 80 Euros. We've travelled with Trafalgar a number of times but NOTHING would induce us to use them again!!
This was a horrible trip that my husband & I had with Trafalgar! The tour operator was a disgrace!! He never even introduced himself, was a terrible communicator, never looked at & followed my medical firm with need to do less steps & less walking, and was in his own world? When our bus broke down in south Utah he didn’t even call the police for many hrs & we were there for 6.5 hrs, until after midnite. He didn’t even get us anything to eat. What a disgrace & since he didn’t listen to me, i ended up in lots of pain! Never Trafalgar again Bryan Smith was tour operator
If you worked for your hard-earned money and wanted to go on your dream vacation, choose another tour company. I booked 9 months prior to the tour as I saw the hotels and itinerary that I wanted. Three weeks prior, I was notified that my centrally located Rome hotel was moved out of Rome to the suburbs -45 minutes away and in residential area with no sights or restaurants. Two weeks prior to the tour, Trafalgar couldn't get tickets to the Vatican. It gets better, while on the tour, fellow tour members inform me that our hotel in Venice was moved off the island. Moved to an industrial area that half an hour bus ride away and 20-minute water taxi to get to Venice instead of walking out the front door of the Venice hotel. We lost the full experience in Rome and Venice. It is too late for me. not for you. For Trafalgar- change the name of this tour from Great Italian Cities to Suburban Italian Cities so you don't deceive your potential customers.
Oferują prace dla zachęty wypalają mała kwotę a na drugi dzień any coś wypłacić to trzeba ciągle im coś wpłacać Oszustwo!!!!! Nie dajcie się nabrac
I had to cancel my trip to Italy Trafalgar was great in returning the amount of $2329.74 for me Iris Merlino and my companion Marcia Giannini on 10/24/24. The insurance company is giving me a very hard time refunded the money I sent in all my information to their address certified mail (it was picked up per certified mail) I am not a expert on computers and cannot fill out the form with attachments. They received it on the 8th of November. I called last night no they said they did not receive the information finally I got a reference #3457971. I am still unable to walk because of bulging disc, pinched nerve and sciatica. I went to er on October 12th had MRI and CT scan Xrays since then. Since I did sign up with travel insurance when I booked the trip I would like any help you can provide. Iris Merlino 247 Brier Circle Jupiter Florida 33458 5617452377. Your booking number is ttusas-b997787 booked on July 22,2024
We are currently taking a tour of Ireland with Trafalgar. This is our first organized coach tour abroad and our first booking with Trafalgar…. Very disappointing. My disappointment stems from the items we have listed below as well as not reading reviews prior to booking. I have listed several callouts from our travels with the intent of providing insight for prospective travelers… both seasoned travelers as well as those who are new to this type of travel experience. 1) Ask in advance as to how your seats will be assigned on the motor coach. Determine if there will be a rotation of seat assignment's including front to back and side to side (left to right) on the bus. This is important to assure seat assignments are uniform amongst all of your fellow travelers. If you’re traveling with a group and you want to sit together make sure your request is confirmed…. We were separated after day two. Resolving these points up-front will definitely create a more enjoyable experience related to of your considerable time on the coach. You don’t want to be in a situation like ours where you’re traveling along the coast of Ireland and relegated only to one side of the bus, separated from your group, and missing opportunities to absorb the scenery and document the vista’s/attractions appropriately with pictures. On Wednesday, only three days into the trip we asked our guide if we could be afforded an opportunity to sit up front or at least close to the front for at least a segment… her response was “it was already late in the trip”… the next morning we were moved to the second to last row in the coach. So much for any favorable consideration of our request while we were celebrating our wedding anniversary and my brides birthday. It was difficult for us to understand why other guests received preferential seat assignments who were not disabled nor had specific medical needs. There were situations where guests were guaranteed non-rotation of seats and therefore better seats. At a minimum, I would advocate you attempt to determine how your expectations and trip will be impacted by your seat assignments. 2) Don’t pre-pay gratuities in advance. We went with our travel agents suggestion to pay gratuities at the time of booking. On day one of the tour the tour guide explicitly defined the expectations for a gratuity… 6 and 4 euro per day for host and driver respectively per passenger. When I pre-paid the gratuities I didn’t ask how those gratuities would be distributed… this was a mistake. If you decide to pre-pay, at a minimum determine who gets the gratuity and how much. It’s like anything else, if you go to dinner and receive great service you’re more than appreciative and tip accordingly… the inverse is in-play with the “pay gratuities up-front.” With pre-paying there is no incentive for the tour guide host/hostess to provide exceptional service nor accommodate your request and/or support. I can’t confirm if it impacted our requests but it is reasonable to assume more effort would be afforded accommodating those who haven’t paid gratuities up front. 3) Determine in advance how hotel rooms will be assigned to guests We had rooms that were not desirable including a two night stay where the outside view was completely obstructed. My thought process was the travel company would have negotiated a block of preferred rooms due to the their frequency of interaction with the same hotels … tour after tour. I was wrong… these hotel rooms with Trafalgar appear to be in-fill rooms and as such are the least desirable of the hotels available rooms. Additionally, like the assignment of seats on the bus coach… if there was complete random assignment and/or uniformity/equity as to room assignments one would not question… but there was not. Of the rooms that Trafalgar made available there were rooms that were significantly better than others. I would advocate you ask in advance where you will be staying within the hotel if room choice and preference is a consideration for you. 4) Understand there will be incidental tours and sight seeing opportunities that are not included in your tour package…you will be sold hard to participate. We did participate in all of the Extra tours not included in the overall price of the tour. In summary, Mike, our coach driver was great. Our tour guide was well informed and very pleasant but the execution of the items listed above was severely lacking.
I strongly advise against booking Trafalgar’s Splendors of Japan with Hiroshima tour. While our guide was professional, they spoke to us like we were children, which quickly became condescending and frustrating. The itinerary was poorly planned, with way too much time spent on the bus and not nearly enough time at the actual attractions. Despite the sweltering heat, there were no adjustments made to accommodate the weather, leaving us uncomfortable and exhausted. The hotels were outdated, and no precautions were taken to ensure guests' health, which was especially concerning during a group tour. The experience felt far too touristy and staged rather than authentic, making it a huge letdown for anyone hoping to truly experience Japan. Group meals were also disappointing—unimaginative and lacking local flair. Considering the price, this tour is not worth it. Between the rushed schedule, uninspired itinerary, and lack of concern for guests' comfort and health, it was a major disappointment. I would recommend looking elsewhere if you want a meaningful, well-organized trip to Japan. Additionally, our experience with Trafalgar’s Guest Services was extremely disappointing. We contacted them during our tour with urgent concerns, and it took days for them to respond. When they finally did, their answer was dismissive—they told us we’d have to wait until after the trip for any resolution. This left us feeling helpless and unheard while still on the tour. After the trip, we reached out again hoping for some accountability, but instead received a detailed response that completely brushed off all of our concerns. They offered no remedy or compensation for the issues we raised, despite how much we paid for the tour. It was clear that they were not interested in making things right. We expected better service from a company like Trafalgar, and this experience left us frustrated and dissatisfied. I would not recommend relying on their guest services for any meaningful support.
We did the Paris with highlights of Barcelona tour. The tour was very exhausting and fast paced. Many beautiful sights such as churches were skipped over, and people where only permitted outside photo opps. I ended up excusing myself from the tour early due to exhaustion and never got to see Monaco. I was sad, because I was looking forward to Monaco. I also ended up contracting Covid 19 in Spain. Not a great experience.
We booked our Trafalgar trip trough Europe. We paid the amount which included a guide and porterage services - so we thought. Through the trip we were strongly pressured to tip the guide and bus drive - 4 euros per person per day for driver and 6 euros per person per day for guide. We felt somewhat ripped off given how much we paid for the Trafalgar tour to then pay 20 euros per day for 21 days (extra 420 Euros / $714 AUD). It appears that Trafalgar pay their staff peanuts and then we have to pay this charge so that thye get a fair remuneration for the services Trafalgar brochure says are base level inclusions. It felt like an extorsion. We will try another company next time.
We signed up for Grand Italian tour and put on a waitlist as told we would hear back in 7 days. Called and told it could be several weeks but they could switch us to different dates for more $$. Meanwhile they are still advertising for this trip!! Bait and switch. They just lost a potential customer as not organized. We are going back to Globus!
I'd like a full refund. On our first day, despite the fact that we were aware of additional extra's, we were forced by our Tour director to pay up front on that very day for additional extras as 'everybody does them' so he said. Most hotels were out of town so there was no restaurant choices should we have not been forced to take up the 'optional experience'. The food at the restaurants was certainly not worth the money we paid . The first was Dinner and Drive to Torpichen at 70.00 pound per person. We were supposed to have a Piper, but the hostess at the Restaurant told us that The Tour Director only paid for the cheap version so the Piper did not play. He was there waiting as a few of us had a chat with him. The hotels were pitiful and some only 3 star, one hotel we stayed in (Plymouth) had pubic hairs on the bathtub and bed bugs in the bed, the tiles were falling off the bathroom wall and there was mould on the ceiling. I sent photos to Trafalgar on Messenger but I have had nil response. Some hotels had no air-conditioning at all. Most comfort stops we were given 15 minutes, we would pull up and there would be another 4 bus loads of people with only 4 ladies toilets. very unacceptable. Additionally, on the bus the next day, we were forced to listed to a Podcast which lasted approximately 20 monutes, on 'gratefulness'. The tour director then advised us we would soon receive a survey which I also posted his comments in Messenger to Trafalgar, he advised us we should rate him 10, what a joke. The Tour director, then name some of the people who had completed their survey, I would have thought this was a breech of privacy?? We had previously completed two tours with another company with another company prior to joining this tour through the British Isles, we had NO complaints whatsoever.
I have recently returned from a Best of Belgium, Luxembourg and holland with Trafalgar. This was my first trip with Trafalgar and will definitely be my last. I am a seasoned traveller having travelled with different companies throughout Europe, Africa, Asia, north and South America. Trafalgar certainly did not hold up to its reputation. Firstly most of our hotels were too far away from any city centre. Our tour director Roderick, although very knowledgeable was not a good travel director. Several times he left people behind because he did not do a head count. Totally unacceptable. He greeted us each day with a good morning in Dutch. He accentuated his Dutch accent in a loud and disgusting voice. I found this disgusting and annoying and offensive. He also referred to us as his children. Ridiculous. The city tours were pretty well non existent. He would point out the odd cathedral, church or government building but gave very little history. The tours consisted basically of parking the bus a fair distance away from anything, then walking 20 to 30 minutes, Roderick pointing out restaurants and the shops that were closed, giving us approximately 1 1/2 hours free time and then meeting him to walk another 20 or 30 minutes back to the bus and then driving 45 minutes to our hotel. I asked Roderick 3x to find me a pharmacy in Belgium. Each time he said he would get back to me with directions. He never did. The same thing happened in Amsterdam. I asked him about taking a train or bus to Volendam from Amsterdam and again he promised he would. Again he never did. Most of the stores were closed when we were in Ghent and Brugge due to public holidays so the wee bit of free time was basically useless. He sold us on the idea of going to Germany for a day as we would have several hours to shop and the stores were amazing as he put it. They probably were if they were open. Another big disappointment. He led us down the garden path again. Amsterdam was a bust. We parked the bus, walked 30 minutes to the Red light district, had to grab lunch there then walk back to the bus and again drive 30 minutes to our hotel. So disappointing. We drove to The Hague with very little documention but Roderick wanted to show us the “jewel” of holland. The “jewel” was his house. Really!!! Note this was the only time the bus parked with only a 4 minute walk. This stop was totally unnecessary as we could have spent the time sightseeing this beautiful city. Then there was keukenhof. Roderick built us up the see the beautiful tulip gardens. The tulips were finished. I realize Roderick had no control over this but please be honest with us. On the flip side we had two nice canal rides, a tour of Luxembourg, a good tour in Brugge and a tour of the windmills. The side trip to Ypres was wonderful. The tour itself was very disappointing but having a really bad travel director made it worse. I will definitely not reccommend Trafalgar tours to anyone.
Do not travel with this company because they have no Covid protocol. Basically their attitude is ‘don’t make your problem our problem’. I began my tour of Sicily and Italy on 25 April. On day one I was seated behind a young man who coughed constantly. I was seated behind him for five days and on day six I got sick. By day seven we had arrived in Rome and I spent 55 out of our 60 hours in Rome sleeping. I had brought covid test kits with me and I tested positive on day seven. I sent my travel guide my test results and was told to keep them quiet so as not to ‘disturb the mood of the bus’. I spent two days in Rome without any food and no help. After Rome we were off again at a dizzying pace. I was sick, tired and weak with no option to rest and recover. Not only did I miss out all the extra excursions I paid for but I missed out huge chunks of the tour because I was too weak to participate. The reason I was sick was 100% the fault of Trafalgar who allow sick people to join the tour and do nothing to warn or protect any of the other travelers. I was masked from the time I fell ill but other people also fell ill at the same time I did and they did not mask. By the end of the tour at least 60% of the travelers on the bus were sick, all of it being played down by the travel guide calling it a bit of flu, despite knowing very well that it was Covid. Subsequent to the tour I have been in communication with other people from my group all of whom now have Covid. So, if you feel like a dose of Covid, by all means, travel with Trafalgar because once they have your money they couldn’t care less about what happens to you on their tours and you will be unprotected and uncared for by them. All that money wasted on a tour I could hardly participate in because the tour company has no policy to protect their clients. I would like to say a big thank you to our driver Simone who was very kind and helpful to me while I was sick. This was not his job, nor his responsibility but he did it out of human decency, something quite lacking from anyone else at the company.
Will never travel with Trafalgar again. Just got back from the Contrasts of Australia and New Zealand trip that started Apr 11 2024. The Australia portion was great, but when we got to New Zealand they added more people to the tour, many of whom were sick and hacking, coughing, and sneezing. The Tour Director did not mandate or issue effective masks to the sick people (the few who wore a mask wore cloth) and since he insisted on a mandatory seat rotation plan, the sick people just kept moving around the bus exposing everyone. I ended up getting Covid from one or more of them!! Fortunately it happened towards the end of the trip. Thought i was coming down with a cold but tested when I got home and tested positive twice. I’ve notified Trafalgar with no response. Also for solo travelers…don’t count on getting your own seat, Trafalgar will put you with someone else so you are rubbing up against some stranger for 3-9 hours every day on the bus. Priority for single seats will go to overweight people who don’t fit on their half of the seat. When we asked the Tour Director to make sure it was fair and to rotate the singles through the single seats, he wouldn’t. Having said all that, the Australian Tour Director was wonderful and all the hotels were very good!
Trafalgar Travel is a travel company specializing in guided tours and vacation packages for a diverse clientele, including families, couples, and solo travelers. With a focus on immersive travel experiences, the company offers a range of options, including family tours, food travel, and river cruises, designed to cater to various interests and travel preferences. Customers can explore destinations across the globe, unlocking unique cultural experiences beyond typical tourist attractions. The company emphasizes convenience, allowing customers to secure their vacations with a small deposit and offering a full refund within 60 days for cancellations. Trafalgar Travel aims to make travel accessible and enjoyable, providing members with exclusive discounts and early access to new trips and offers. With a commitment to sustainable travel and a customer-centric approach, Trafalgar Travel seeks to enhance the journey of every traveler while promoting responsible tourism practices.
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