TruffleMagic is an innovative review platform designed to help consumers make informed decisions by providing authentic feedback from users about various products and services. The company focuses on gathering and showcasing unbiased reviews, enabling customers to share their experiences and insights. With a user-friendly interface, TruffleMagic facilitates easy navigation for individuals seeking reliable information on a wide range of offerings. Targeting both consumers and businesses, TruffleMagic serves as a valuable resource for shoppers looking to evaluate the credibility of companies before making purchases. By allowing users to contribute their reviews and ratings, the platform fosters transparency and encourages businesses to improve their services based on customer feedback. Overall, TruffleMagic aims to enhance the online shopping experience through trustworthy reviews and a community-driven approach.
TruffleMagic receives a mix of reviews, with a notable majority expressing satisfaction with the service. Many customers highlight the great service, ease of ordering, and prompt communication, appreciating the ability to use Bitcoin without issues.
Positive experiences often mention timely deliveries and quality products, with some users reporting life-changing effects from their purchases. However, a significant number of reviewers voice frustrations regarding order fulfillment, claiming they have been charged without receiving their products or any confirmation. Complaints about poor customer service and lack of response to inquiries are prevalent, leading some to label the company as a "ghost shop." Overall, while many customers enjoy their experiences, the unresolved issues with order processing and communication tarnish the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 427 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2024.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 427 most recent reviews.
“My 2nd order got siezed by customs but the customer service at truffle magic has been absolutely amazing and they add...”
“I didn't receive any payment confirmation and messaged through the ticketing system and have been ignored for more th...”
427 reviews of TruffleMagic. Filter by what matters to you.
Terrible experience when I ordered last, got a lecture in an email on how the review was unfair and damaging. Yeah don't buy from these, find another vendor. Sorry truffle magic but you're not good in my experience.
I sent my money well around a month ago. I didn't receive any payment confirmation and messaged through the ticketing system and have been ignored for more than 2 weeks now, the request is still 'processing'...avoid this if you don't want to lose your money!
The site has been working with the DEA and other agencies building a large case and gathering information on it's customers In lieu of leniency towards Trufflemagic. Afterwhich from all devices, your IP addresses, locations, emails, phone calls, screenshots taken. This is also why he's "down to a one man operation". Any response from Trufflemagic should be viewed in this light.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ordered from this site 2 weeks ago and order has not been despatched. Have requested an update multiple times via online ticketing service with no response. Don't mind a delay on shipping if update is provided. Be careful, suspect this maybe a scam. My order was for quite a significant amount. Peter, please can you help?
It's now been over a month since Peter's last reply saying that he would refund me on my missing order, still no reply after that.... At this point I have to assume that I have been scammed and that I won't hear back from trufflemagic anymore about my missing order. As I'm seeing from the other recent reviews, I'm not the only one with this issue. WARNING: DON'T BUY HERE, SUPPORT WON'T REPLY AT ALL ANYMORE, AND THEY PROBABLY WON'T SHIP YOUR ORDER. P.S I will leave my reviews up until proven otherwise because it's been almost half of a year now since I placed my order and got nothing.
Just made my first order. Site is really easy to use and actually allowed me to use my BTC w/o any problems. Will keep posted. *Update* Although they initiated communication that's about as far as it goes. I don't doubt the DEA is involved. Asked to cancel and get refunded...I'm sure neither will happen tho. Lame ADDITIONAL UPDATE: The site no longer works. That DEA shidt is accurate.
Sent my money well over a month ago. Didn't receive any payment confirmation so I messaged through the ticketing system and have been ignored for a month now...very disappointed stay well clear if you don't want to be scammed!! I have read that the guy can do this sometimes and does end up sending so fingers crossed I haven't been scammed if he does send them I will remove this but untill then I would stay well clear
I placed an order for $150 worth of truffles in a grow kit and never received anything it has been a total of four months and he said he would be willing to reimburse me for half and do a re-ship and I’ve emailed him eight times and never heard anything back so it was a complete waste of money do not order from this guy. He is a complete and utter rip off.
i have had 2/2 awful experiences with TruffleMagic. Not only does their customer service seem non-existent, but they also failed to deliver what I paid for both times and only bothered to send 1/3 of my order without any explanation or reassurance just silence. I attempted to contact their customer support team multiple times, but never received a response. It's frustrating to spend money on a service that doesn't come through, and to have no way to get help. I highly recommend avoiding this website and finding a more reliable service. if you pay for tracking like me you will get nothing and waste your money aswell as your order not being fulfilled.
They don't send you anything. When I ordered, they had a policy that stated if you didn't receive your order, they would send again. They claim their orders "get lost in customs". This is not a reputable business. *EDIT* My purchase was over 2 years ago. Trufflemagic keeps taking down my review. All they have to say is it is false, and with no proof Trustpilot takes it down. Trufflemagic disputes every bad review and immediately has them taken down instead of addressing them with customer service, refunding money or actually sending product. If you order in the US you won't get anything from them.
I have purchased this a while ago. Heres how my experience went. Once I mailed them the money, and waited weeks for it to arrive at their office. They shipped out my item. Which took a few more weeks. (Long wait time) Took a while to arrive, but once it did. I proceeded with the instructions and began growing the product. A week or two into growing it, nothing was happening it and turns out it was unable to grow, and perhaps contaminated? I contacted support and tried to find out what happened and if I could get a refund or another product. Support refused to help me solve my issue. They refused to send another, and after they also refused to refund my purchase. I do not recommend buying from here. Customers are clearly not covered. Trufflemagic also removed my review, when I am actually a customer in the past. So negative points for not helping out the customer with a new product and or refund. And also removing my review. Shady company, if you guys are removing reviews from actual customers.
My first order was to test the waters on shipments to US, fine, got it in two weeks give or take. The second time I upped my order. I ordered on the last day of January 2021. My order was marked completed almost immediately. I noticed an update to their webpage the next day, Feb 1, that said shipping to US was suspended due to new rules. This made me wonder if I'd ever get my order and if it was ever really completed. So fast forward over two months and I still have not received it. I opened a support ticket and each communication has been politely telling me it will get there soon until finally, whoop, outa luck pal, our apologies. So the lesson here is, buyer beware. So in reply to TM's reply to my review and comment that one star was unfair. Here's my position bro: I paid my hundred and twenty bucks or whatever and for that I received two months of polite but unconcerned lip-service from your company. Let me ask you this: if you were me would you give more than one star? TYNVM
Straight up Scammers! I ordered spores worth several hundred dollars. I paid using Bitcoin and I never received product. In fact, they never gave me a valid tracking number. I asked over and over again for a valid tracking number to show proof of shipment and delivery and they refused to provide me with one or explain to me where my order went. 3+ months later I'm still trying to find out where my order is and they refused to ship out any product or give me a refund without showing them proof of ID... WTH???? I ordered through my online account on their website, I am who I say I am. I sent them proof of my Address, they wouldn't accept it and they still wouldn't provide me a tracking. These people are crooks, they are scammers. Do not trust them and don't pay them with Bitcoin, you'll never see the money or the product. Terrible people!
First order never arrived. They refused to resend as I did not pay for tracking. They gave me $45 off a second order so I ordered again and paid for tracking. Empty Envelope Made it to my house with a note from customs that the contents had been seized. Truffle magic would not re-ship. Paid for two orders and have never received anything. Positive reviewers have only reviewed this one company on trust Pilot!? Seems unlikely.
ALL OKAY UNTIL YOUR ORDER DOESN'T ARRIVE. I've used this company twice. The first time there were no problems and I was happy with the product. With my confidence buoyed during these grim and uncertain times I made a slightly larger order and sent the payment tracked, which they confirmed receiving. However nothing arrived my end. After contacting them I received a fairly standard reply telling me to sit tight and that the goods may still arrive. Nothing did. After several attempts to communicate with them regarding a refund, substitute package or even just a quick email of condolence, I received a seemingly generic and faintly mysterious second message stating that I was being "helped" with my order. They did not expand on exactly how I was being helped and any attempt on my part for them to clarify what they meant has been met with silence. None of this by the way is helped by the fact that their website is sketchy. Every time since not receiving my order that I've attempted to send inquiries, I didn't get a confirmation that the message has been sent although I later on saw that they had been. In a last ditch attempt to draw their attention, I decided to open up a new order amounting to the same cost as the previous one that didn't arrive. The intention was to point out to them that they had already received a cash payment from me to which I had received nothing. Low and behold once they'd received my new order they were in touch straight away requesting me to send more money. So.... quoting my previous order number I explained that I had in fact already paid for these goods and that they hadn't arrived. Another generic "You're being helped with this ticket" message followed. Except I wasn't being helped at all. Quite the opposite actually. Bad vibes. In fairness to them I opted not to have my delivery tracked and while of course I appreciate that items do go missing in the post, what I find really irritating is their total lack of any compassion. I can only conclude based on this experience that Truffle Magic are a business who exercise a clear and definite disregard for customers who lose out. On their website, Truffle Magics business blurb talks of promoting "well being" amongst those who seek out and purchase their product, when in actual fact the reality is that as soon as something goes wrong with a transaction they actually couldn't care less. By this point in time I was expecting to be enjoying their product with a big smile on my face, trotting down to the local park with my headphones on and having optimistic thoughts about life in general. Not sat writing this review and being ghosted by some charlatans on the make. Disappointing and expensive mistake on my part. I hope they have a bad trip. Not really bad. Just enough to make them think about the bad things they've done.
I ordered some truffles May 19, 2020 and here it is August 8, 2020 and I have yet to receive any of the 3 items I purchased. I was told it usually take even up to 8 weeks, well my 8 weeks are up and still not a shroom in the mail! I have also contacted and haven’t heard back YET but the fact we don’t receive refunds when we’ve placed an order is sketchy to me. I feel the least that could be did if no refunds is to be able to either get a discount or at least something free to test out what we couldn’t get. I was extremely excited to try the truffles for the first time ever but now I probably won’t ever order from here again.
Ordered 3 weeks ago. Hasnt arrived. Other suppliers (can easily find other websites) have arrived within 7 days. Expensive (£150) mistake. Avoid. Update: I think it is entirely fair to provide a review of the experience of your website when compared to others for people to then decide how they want to proceed. It seems your attitude is - well if you didn't or don't receive it, its on you. You talk about sharing risk but actually there is no risk to you once payment has been recieved. The risk is entirely on the buyer side and your lack of sympathy on here for people who are left out of pocket and without product is quite revealing. How many stars would you give a company where you ordered and paid for a product that never arrived? 5?
Ordered a package about two months ago and never arrived, while another package from a different Dutch website took only 3 days to arrive.
TruffleMagic is an innovative review platform designed to help consumers make informed decisions by providing authentic feedback from users about various products and services. The company focuses on gathering and showcasing unbiased reviews, enabling customers to share their experiences and insights. With a user-friendly interface, TruffleMagic facilitates easy navigation for individuals seeking reliable information on a wide range of offerings. Targeting both consumers and businesses, TruffleMagic serves as a valuable resource for shoppers looking to evaluate the credibility of companies before making purchases. By allowing users to contribute their reviews and ratings, the platform fosters transparency and encourages businesses to improve their services based on customer feedback. Overall, TruffleMagic aims to enhance the online shopping experience through trustworthy reviews and a community-driven approach.
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