TruffleMagic is an innovative review platform designed to help consumers make informed decisions by providing authentic feedback from users about various products and services. The company focuses on gathering and showcasing unbiased reviews, enabling customers to share their experiences and insights. With a user-friendly interface, TruffleMagic facilitates easy navigation for individuals seeking reliable information on a wide range of offerings. Targeting both consumers and businesses, TruffleMagic serves as a valuable resource for shoppers looking to evaluate the credibility of companies before making purchases. By allowing users to contribute their reviews and ratings, the platform fosters transparency and encourages businesses to improve their services based on customer feedback. Overall, TruffleMagic aims to enhance the online shopping experience through trustworthy reviews and a community-driven approach.
TruffleMagic receives a mix of reviews, with a notable majority expressing satisfaction with the service. Many customers highlight the great service, ease of ordering, and prompt communication, appreciating the ability to use Bitcoin without issues.
Positive experiences often mention timely deliveries and quality products, with some users reporting life-changing effects from their purchases. However, a significant number of reviewers voice frustrations regarding order fulfillment, claiming they have been charged without receiving their products or any confirmation. Complaints about poor customer service and lack of response to inquiries are prevalent, leading some to label the company as a "ghost shop." Overall, while many customers enjoy their experiences, the unresolved issues with order processing and communication tarnish the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 427 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2024.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 427 most recent reviews.
“My 2nd order got siezed by customs but the customer service at truffle magic has been absolutely amazing and they add...”
“I didn't receive any payment confirmation and messaged through the ticketing system and have been ignored for more th...”
427 reviews of TruffleMagic. Filter by what matters to you.
I made my order on march 2 and it is now 13th march. Still haven’t received anything the tracking info hasn’t changed since the fourth march. Truffle magic have been in touch and explained the issue. I’m very pleased with the costumer service and will definitely be using them again.
If you don’t have bitcoin you have to send cash in a card, which takes a bit longer. Nevertheless I got my order within a couple of weeks.. i got three different types, the Hollandia were the best ones and only ones worth mentioning. Customer service is 5 star.
The service was really good. Always in communication with me through the order process. Happy with my order.
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The Trufflemagic team appear to try their best to deliver in good time in spite of the hurdles faced. My first delivery did not arrive as it got stuck with the Netherlands postal service despite being sent by Trufflemagic as registered post. That seemed to be down to the postal service's backlog due to Brexit and COVID. However, Trufflemagic, agreed to resend a second batch. Not only that, as I was no longer in a position to enjoy my truffles until later, they delayed re-sending my purchase until I said I was ready so that it could be as fresh as possible for such a service. This batch arrived fine. Pre-Brexit/pre-COVID, several other orders have run smoothly with no lost or delayed batches. All truffles consumed so far have been of good quality and relatively reliable potency for a natural product with the expected variation. Their online ticketing system works once you learn to navigate it - it's not that intuitive though. I did have problems and frustrations learning to use bitcoin for the first time and it cost me a lot more in bitcoin charges (not Trufflemagic's charges). If, unlike me, you are bitcoin savvy I guess that's no problem. So I shall be sending cash in the future and have been reassured that 99.9% of the time this works fine. We'll see. The number of European companies willing to send to the UK has dwindled post-Brexit. The few that I have investigated look a bit dodgy to me having read many reviews (though looks can be deceptive). Given the team's efforts to overcome hurdles, Trufflemagic, for me a least, seems to be a good bet once you accept the realities of COVID, Brexit and customs that might affect final delivery.
I ordered from TruffleMagic but the product did not arrive. As I had never dealt with this sort of company before, I was sceptical and my assumption was either a) they kept my money and did not send it.. or b) it was lost in transit (I did not pay for tracked shipping). I contacted them and was offered a discount code to order again, although I chose not to in the end and tried a different company instead. Cut to 2 months later, and I get a letter through my door from the police asking me to call them regarding "items seized by border force". They informed me that 2 packages had been seized addressed to myself (1 package from TruffleMagic, another from a different company) and would be destroyed. No further action was taken although they informed me that action would be taken in future if repeated. To sum up, although I did not receive the product, this at least proves that TM sent it. I have no issues with them as I accept the terms and risks of making the purchase. Their customer service was also very kind and polite which I am grateful for.
Absolutely fantastic service, the customer service team are great and very informative people. Most of the time queries are answered within 24hrs. Confirmation of order been shipped can be a day or 2 slow which is why I can't give a full 5 stars but over all are great experience and service.
I'd say 5 star but the communication was not there. I never got any confirmation emails or anything. Had to keep checking the site. However it got to me in the US within 3 weeks. The truffles are great quality and tastes ok. Definitely nausea giving so take with food. Best trip ever! I got the strongest one hollandaisa or something like that. Will order again
Truffle magic is my new go to for my needs. At the beginning of those pandemic I ordered from them but the mail held on to my order for almost 60 days! While I'm waiting for things to arrive they kept in constant contact with me and offered all kinds of advice and assurances. My package came finally so I let them know how long the mail in today's world took as a way to try and help them answer the question..."When will it arrive?" There response was to make sure I was satisfied, I was and then they have me a big discount on my next order which I did not ask for. This is the level off service TruffleMagic strives for Everytime! I only have 4 stars because of the postal issue. Not their fault at all. If I was only considering then I'd of given a 10 start rating. Chris Paulsen
These guys are legit and a good company to work with. I placed my order from the U.S. and patiently waited for the status of my shipment to change. It was stuck for 27 days and I was nervous I had been scammed. But then it cleared customs and within a week it arrived at my door with everything in order. I was so pleased! My advice is to place your order and be patient. Don’t send emails or tickets. Once you get a tracking number just know that it will take many weeks but it will arrive!
Awaiting shipment in the US and it has been 4 weeks. My tracking info still says that it has been “sent to the country of destination”.
I placed two ordered one day apart and I received my first package about 5 weeks in and it’s now been about 3 months and still have not received the second package. I have submitted many tickets to get help and still haven’t received any at all :(
I made my first order on May 7. Living in the US, I expect the order will be a few more weeks in transit. However, I contacted support about my payment when the ticket hadn't updated for a day or two. I received a response quickly informing me of the current order processing system, including the time it sometimes takes to update. The service rep was very courteous and assured me payment was received and the order was being prepared. A day later it updated to shipped as expected. I always judge a company more by the quality of service. This exchange impressed me enough to go 4 stars without seeing the product. I fully expect to add a 5th next month when my kit arrives.
Did not receive the order , ticket system is broken and not able to submit a ticket. Order no. 108145 ----Edited Review---- I initially gave TruffleMagic a 1 star review because my order never arrived after a month and on top of that their ticketing system would not let me contact them. They also shipped the package 1 week later than what order status mentioned. Long story short, I did receive my order on 5/25 after about 2 months of ordering. This might be all because of covid situation. Hoever the broken ticketing system is no excuse. Please fix your ticketing system so that your customers can have a better experience. Now that I have order, I will go see the portal. Peace !! ----Edited Review Ends------
Updated to say they finally came through. I’ll leave a positive rating as I know what they do, I’ll update if needed. Just minus one star for the ticketing system that I found confusing and I’d live the option of tracked postage. In conclusion thanks Trufflemagic!
My first order arrived promptly and was great. I made another order on the 20th of November and the order hasn't been delivered. I've tried to open a ticket but am unable to submit it. There appears to be 2 tickets open but I don't know how to close them. I'm hoping a member of the TruffleMagic team sees this and gets back to me. I was so looking forward to my order.
Let me preface this review by saying I did not receive my order.. However, the police did receive my order and paid a visit to my house (much like one of the reviewers below me, I wasn't home as I don't live in the UK but my poor mum was and she had to deal with them.). So for Heidi in the review below.. please don't ignore your local police when they're trying to contact you. The officers came back today to talk to me - via WhatsApp call - however all that happened is they passed a letter on to my mum to say they would not be following up but if any other packages are intercepted then I would be in trouble. Now the company.. Yes, I have given them four stars despite not receiving my order as they were very friendly and professional, I love that they also provide a guide of how to have your first trip and after I contacted them about my first package not arriving they immediately sent a second order out (I hope it was the second one that got caught!!). Obviously buying illegal drugs online is risky and I can't fault TruffleMagic for the police doing their job, my only issue is that there is a banner on the main site that says ' guaranteed delivery'. Now, I know this probably means deliveries to legal countries and I'm not naive enough to believe they can guarantee the delivery, because nothing sent by post is guaranteed to reach it's destination. So for people in the UK looking for a mushroom trip, maybe hold off for a while as they seem to be cracking down. Luckily the worst part of all this is being out around $50 if that, it could have been much worse.
They tried their best but: I ordered mushrooms from them and presumed they were intercepted by UK customs, so trufflemagic kindly resent them for free. They still didn't arrive, but two weeks later I get the police knocking on my door wanting to speak to me, though I'm 'not in any trouble!' luckily they only faced my mum, who told them I was out, but I've had four missed calls and an email from them since, and a promise they'll return... the company are very good but I have lost $50 (euros) and am a little afraid of the police returning! bloody UK
TruffleMagic is an innovative review platform designed to help consumers make informed decisions by providing authentic feedback from users about various products and services. The company focuses on gathering and showcasing unbiased reviews, enabling customers to share their experiences and insights. With a user-friendly interface, TruffleMagic facilitates easy navigation for individuals seeking reliable information on a wide range of offerings. Targeting both consumers and businesses, TruffleMagic serves as a valuable resource for shoppers looking to evaluate the credibility of companies before making purchases. By allowing users to contribute their reviews and ratings, the platform fosters transparency and encourages businesses to improve their services based on customer feedback. Overall, TruffleMagic aims to enhance the online shopping experience through trustworthy reviews and a community-driven approach.
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