TSB is a UK-based bank that offers a range of financial products and services aimed at personal banking customers. With a commitment to providing simple and secure everyday banking solutions, TSB serves over 5 million customers across the country. The bank's offerings include current accounts, savings accounts, personal loans, and mortgage products, catering to individuals seeking to manage their finances effectively. Focused on assisting customers in making the most of their money, TSB emphasizes online banking services that allow for easy access and management of accounts. The bank also provides resources for managing debt and financial concerns, ensuring that customers have the support they need during challenging times. With a strong emphasis on safety and security, TSB prioritizes protecting customer information and maintaining trust in its banking services.
TSB receives a mix of feedback from its customers, highlighting both commendable service and significant frustrations. Many reviewers praise the helpfulness and professionalism of staff at various branches, noting positive experiences with employees like Abbey, Nicola, and Kevin, who provide excellent support and guidance.
However, a substantial number of complaints focus on the bank's customer service issues, particularly regarding phone support and account management. Customers express frustration over long wait times to speak with advisors and difficulties in resolving issues related to card fraud and account access. Some report feeling trapped by the bank's policies, with locked accounts and inadequate support during critical situations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I met with Pam at TSB in Cape Hill, Smethwick who gave me an excellent service”
“Tsb customer of 20yrs”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 67 out of 100 | 3.6 out of 5 (good) | 2.1 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: TSB is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 2.1).
60 reviews of TSB. Filter by what matters to you.
Opened a new account but didn’t understand how to finish it . Just been told how to transfer DD etc but will miss out on the current offer sadly unless I use my card 5 times between now and the 21st ! Explained I need the carer and mental health issues wasn’t bothered to listen
Advertising gimmick - free entry to a prize draw if you transfer a lump sum fund from another bank to TSB, but there is no phone call to call them if you are new customer! Is there a number to call for new customers? Where do you go from there? I wish they would make life a bit more easy....
I recently had 10 minutes worth of security related questions when contacting by phone, I considered this excessive and unnecessary. It did make me wonder if the call centre staff were having a competition to see which customer lost their patience first!
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Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 48% are 1–2★.
TSB is a UK-based bank that offers a range of financial products and services aimed at personal banking customers. With a commitment to providing simple and secure everyday banking solutions, TSB serves over 5 million customers across the country. The bank's offerings include current accounts, savings accounts, personal loans, and mortgage products, catering to individuals seeking to manage their finances effectively. Focused on assisting customers in making the most of their money, TSB emphasizes online banking services that allow for easy access and management of accounts. The bank also provides resources for managing debt and financial concerns, ensuring that customers have the support they need during challenging times. With a strong emphasis on safety and security, TSB prioritizes protecting customer information and maintaining trust in its banking services.
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