Purchased necklace but never received…
Purchased necklace but never received anything. I think it is a complete scam.

TULA is a skincare brand dedicated to providing clean and effective products formulated with probiotic extracts and superfoods. The company offers a diverse range of skincare solutions, including cleansers, moisturizers, serums, and treatments designed to address various skin concerns such as dryness, dullness, and breakouts. TULA aims to help consumers achieve healthier, brighter skin through its scientifically backed formulations. Targeting health-conscious individuals who prioritize natural ingredients, TULA appeals to those seeking effective skincare routines without harmful additives. The brand promotes an easy shopping experience through its website, where customers can explore best-selling products, take skin quizzes, and benefit from exclusive promotions. By focusing on quality and efficacy, TULA positions itself as a trusted choice for consumers looking to enhance their skincare regimen.
Reviewers express significant dissatisfaction with TULA, highlighting a range of critical issues. Many customers report never receiving their orders, labeling the company as a "scam" and criticizing the poor customer service.
Complaints about being overcharged and difficulties in returning items are prevalent, with one customer noting that they were unable to cancel a recurring order despite attempts. However, a few positive reviews mention the quality of the products, with one customer stating they have used them for years and highly recommend them. Another reviewer appreciates their overall experience with the brand. Despite these positive remarks, the overwhelming sentiment is negative, primarily due to the service issues and lack of reliable order fulfillment. Overall, TULA faces significant challenges in customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.0 | 7 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 4.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“I think it is a complete scam”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Skincare.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.0 out of 5 (poor) | 67 out of 100 | — | 7 | |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 145 |
Bottom line: TULA is #5 of 5 on overall rating in this group.
7 reviews of TULA. Filter by what matters to you.
Purchased necklace but never received anything. I think it is a complete scam.
Terrible customer service. I attempted to cancel a recurring order, but it was shipped in spite of this. They shipped half of my order, Charged me for two 80 items, and I’m unable to return, because the website says the items were unfulfilled. After receiving a few emails, when I discovered this they stopped replying. After a few days I sent another request for assistance and received no reply. They have no phone number to contact the company and this should be a red flag.
1h15 sans être servis. Notre commande n'avait même pas été préparée. On est partis et on y retouurnera jamais
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This is a scam company. They contact you through your Instagram profile, asking you to promote their website on your stories with a promise of paying you $1,000. In reality, they’re trying to hack your account to use it for their own promotions.
Products are good but customer service terrible I’ve ordered product and set auto delivery however Tula website comes up with an error each time I try to postpone next delivery I’ve emailed Tula customer services; no acknowledgment, no update Not good
TULA is a skincare brand dedicated to providing clean and effective products formulated with probiotic extracts and superfoods. The company offers a diverse range of skincare solutions, including cleansers, moisturizers, serums, and treatments designed to address various skin concerns such as dryness, dullness, and breakouts. TULA aims to help consumers achieve healthier, brighter skin through its scientifically backed formulations. Targeting health-conscious individuals who prioritize natural ingredients, TULA appeals to those seeking effective skincare routines without harmful additives. The brand promotes an easy shopping experience through its website, where customers can explore best-selling products, take skin quizzes, and benefit from exclusive promotions. By focusing on quality and efficacy, TULA positions itself as a trusted choice for consumers looking to enhance their skincare regimen.
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