Great place to stay
Great place to stay

TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
TurnKey Vacation Rentals receives a mix of feedback from customers, highlighting both positive experiences and significant frustrations. Many reviewers praise the quality of the properties, describing them as cozy, clean, and accurately represented, with some noting excellent hosts who enhance their stays.
Positive experiences often include seamless booking processes and responsive staff. However, a substantial number of complaints focus on issues with the company's reliability, including unresponsive customer service, unexpected cancellations, and payment disputes. Some customers express concerns about feeling scammed or mistreated, particularly regarding last-minute cancellations and difficulties in communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good space, easy access, no issues”
“We never received door code”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 2.5 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: TurnKey Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.5).
500 reviews of TurnKey Vacation Rentals. Filter by what matters to you.
Great place to stay
We stayed in a home in Oak Island, NC. It was meticulous, clean, well decorated and equipped with everything you might need. It was conveniently located near the beach and wonderful restaurants. The town is quiet and tranquil. The customer service we received was excellent. We had to change plans due to a family emergency and Turnkey was very accommodating. Highly recommended.
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Very well stocked home, great kitchen, bathrooms, and bedrooms! Great fire pit, great view of the water, and everything in the home was “just right.”
This experience was as good or better than Airbnb. I use Airbnb religiously and my experience with Turnkey was very simple and frictionless. I'd have no problem booking with them again or recommending my family to book with them.
Beware! You could pay your deposit to Turnkey and find yourselves with no rental at all. Six months ago (April 2021) we reserved a vacation home in Hawaii for this coming January, and last week Turnkey notified us that the rental home is no longer available. They sent three different, conflicting reasons for this change! There are no rentals whatsoever available in the region we chose; and the only available rentals elsewhere are more expensive and not as nice. Turnkey offered a 10% discount but have no availability and even so it is not enough to compensate for the higher cost of everything now. The customer management team sent a 'sorry but we will do nothing for you' message.
I purchased a rental for a suprise birthday trip for my wife. Exactly a week before the trip, we had a manger quit so we cant make the trip. I called Turnkey to request a change of dates, not a refund or credit, and was denied because it was within their 10 day window of nonrefundable/non adjustable dates policy. I think this is crap to take a persons money, ($1229.36 to be exact) when no goods or services were used. Especially when Im being easy and just asking for a change in days. Im not trying to get over on the company just trying to give my wife a great birthday
Communication with Turn key was constant, any questions I had they would respond right away. Easy booking as well. Wonderful experience over all
Everything has gone well until today when I received a notice that our final payment had failed to post and that I had to call within two hours or would lose our reservation. The final payment isn't due until tomorrow. It scared me to death and had no merit when I called Turn Key. I believe alarming notices should be sent when there is a genuine issue not preemptively. It is rather hard on the nerves.
Can’t wait to experience this vacation
TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
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