TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
TurnKey Vacation Rentals receives a mix of feedback from customers, highlighting both positive experiences and significant frustrations. Many reviewers praise the quality of the properties, describing them as cozy, clean, and accurately represented, with some noting excellent hosts who enhance their stays.
Positive experiences often include seamless booking processes and responsive staff. However, a substantial number of complaints focus on issues with the company's reliability, including unresponsive customer service, unexpected cancellations, and payment disputes. Some customers express concerns about feeling scammed or mistreated, particularly regarding last-minute cancellations and difficulties in communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good space, easy access, no issues”
“We never received door code”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 2.5 out of 5 (poor) | — | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: TurnKey Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.5).
500 reviews of TurnKey Vacation Rentals. Filter by what matters to you.
Great local management. Communication from local manager is frequent. The national management is good. The phone is always answered, and issues fixed promptly. Their “dynamic pricing” makes for short stays. I want weekly stays during the high season, and shorter during off peak, and now I have more rentals than I did with 2 other management companies. I recommend Turnkey.
I booked a very expensive vacation through Marriott Homes and Villas, and they subcontract with TurnKey Vacation Rentals. The listing had a set price for a pet fee. After calling Turnkey to add my pet the reservation, I found out that they add a >25% fee ON TOP OF the listed pet fee. Why? No idea. Can you push back on it? Absolutely not. This is false advertising and shady as ever. What a disgusting company. How you do anything is how you do everything. This is very telling of your overall business practices. Shameful. And they just responded that they don’t charge extra fees. Wow. I took a snapshot of that. Is anyone a lawyer looking for a case? I’ll send you my receipt that shows the $100 pet fee listing price and my receipt for $126 from Turnkey. So much for “we don’t charge extra fees.” Blatant liars and easily proven.
PLEASE STAY FAR, FAR, FAR AWAY FROM TURNKEY RENTALS!!!!!!!!!! If you want to save your vacation and money, STAY AWAY! Renting a vacation home via VRBO from TURNKEY WAS THE WORST DECISION MY FAMILY COULD’VE MADE. I never Leave reviews.. but I am Writing this as I sit In a car on what is supposed to be my son’s 5th birthday celebration waiting on turnkey to refund my money. We rented this property in March of 2021. We paid in full on the due date and on yesterday 11/4 (my son’s birthday) we packed up our family to drive out of state with two toddlers in the car. Check in was at 4pm. We stayed at the park for hours and by the time we left, of course the kids were exhausted. My family traveled and went straight to the park and waited for check in. When we arrived at 6:45.. upon entry, there was NO ELECTRICITY. I called Turnkey.. to say they were perplexed is an understatement. They had NO IDEA what was going on with the unit. Might I add, it was pitch black, papers were on the floor and it appeared as if it had not been touched in days. They told me they would call me back in ten minutes and that was at least 3 times before someone offered a poor excuse of a resolution. She called me back and told me to flip every switch in the breaker box in order to see if that worked. I expressed how uncomfortable I was With this situation but my babies were slumped in my car and needed to rest. So I did That and STILL THE POWER DID NOT COME ON. I ended up tracking down a maintenance man on site after 3 hours of waiting with my kids sleeping in the car. He told me this was not the first time this has happened. Apparently the real owner of the unit has a power switch he uses and did not turn it on. Turnkey could not track him down. The resort was nice enough to reduce as much as they could and give us a night of stay. Turnkey was apparently still waiting on a “handyman” to be tracked down while my kids suffered in the car. All they could offer was $15 per person for dinner. When I asked for my refund, nothing was done. I kept being passed around from person to person and being told that I would receive a call back. Once I got My kids into the new location and in bed, Turnkey texted and asked if the handyman arrived. They were extremely dismissive in their tone over the phone and did not care about the state of our emergency. Now it is day two.. check out was at 11am and Turnkey has not refunded my money and does not care that we have no place to lodge tonight. We may have to leave to go home and not utilize our park tickets. I’m devastated and completely disgusted with the way my family was treated.
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I accidentally locked myself out of the rental with my phone inside (with the door code on it!). After calling my husband, I was able to call from a convenience store and TurnKey gave me the code. Disaster averted! The whole process of the rental was easy and the property was just as advertised.
Turnkey was extremely difficult to work with as covid struck and our boarders were closed. The house in the picture looked fantastic, but the outside tiles were cracked, the 4lawn chairs went to two with one having a hole in it, the master suite sliding door needed two of us to push it closed, one tiny package of soap and same with shampoo and conditioner, we had to wash the dishes as some in the cupboard were dirty, we had to wash the towels that were there as they were stained and we needed to ask for face cloths, hand towels and more bath towels. We had to sign a quiet contract as it is a residential area, which meant no music or being outside after 10:00 All in all we were 5 older women who still had a great time in Palm springs
This vacation home should be annointed the 8th Wonder of the World! This home was built out of container boxes and rest at the base of Kachina Peak for a 5 minute trek to the ski lift! You are emmersed and surrounded by beautiful tall pine trees and snow capped mountains! This unique mountain home was featured in Trend Magazine Fall/Winter 2017 Edition. The hosts thoughtfully designed the exquisite interior spaces with modern furniture embraced with Native American colors of the Southwest and couture fabrics, state-of-the-art amenities (even what you thought you didn't need), and panoramic views of the natural world from the livingroom/sunroom and master bedroom areas that creates a desire to nest and enjoy a private luxury 5- star hotel experience, a welcomed gift after a day on the slopes, touring Taos Historic District and/or the other great attractions of mountain life! If you are looking for a vacation home that offers privacy and connects you to the natural world in its purest form without sacrificing the luxury of modern conveniences this is the place for you! Whether your visit is a couple or family get-away or hosting an upscale restaurant dining experience for your business clients or guests you will not be disapointed, and the experience of this home will remain a hallmark in your memories!
Turnkey had simple and easy instructions for all things related to this beautiful property! They responded promptly and worked with me step by step to understand my issue and help me resolve it. The house was beautiful and well maintained! Would stay again!
TurnKey Vacation Rentals we very easy to work with and was able to keep us informed before, during, and after the stay. We had a few issues upon entering the property but the staff at TurnKey was very accessible and accommodating to take care of everything. I highly recommend them!
Turn key managed a rental we stayed in at Ft Lauderdale by the Sea. It was a very good experience and we are renting again in Feb 2022. Highly recommend this group attentive courteous and professional in every contact.
This company I was so skeptical of... From the beginning I booked my vacation the first one we have taken in over 14 years I had to save and save for this trip husbands 50th I PAID IN FULL then they tell me three months before trip that falls on school vacation week that they are refunding money WHICH I have yet to see and the home isn't available this has been a horrid experience
Now that I've found a solution to our catastropohe from yesterday I wanted to share with everyone planning to vacation with a home from TurnKey Vacation Rentals to RUN THE OTHER WAY FAST! We were linked to them via Marriott Homes and Villas and VRBO. I'll preference this with anyone who knows me, knows how patient and level headed I am in pretty much every single situation. In March we booked a beautiful multi-million dollar home on Fernandina Beach, FL for November to celebrate Marc's 40th birthday and his promotion so he could play at TPC Sawgrass. We were excited about the home because it was big enough to accomodate all 16 of our friends going and it was incredibly hard to find a house that fit everyone! We paid all our deposits, started booking tee times, grocery delivery, flights for 14 of the 16 people booked, rental cars for others. And YESTERDAY - to clarify - 9 days before our trip (7 days before for those driving) I got an EMAIL not even a phone call from them saying: "We have just been informed that the vacation home you originally booked is no longer available for your upcoming vacation. We searched the availability of our properties in the surrounding area but were unable to locate a comparable vacation home. As a result we've cancelled your reservation." WHAT?!?!? 16 people have plans for this trip. Time off work. Flights. Child Care. Rental Cars. ALL THE THINGS. And they sent an EMAIL saying their house was no longer available. So I called the phone number in the email and the rep, Kimberly, that I spoke with said there was no point in speaking with a manager - nothing could be done. She also suggested I search on their property site and see if I could find 2 houses near one another. WHY WOULD I EVER BOOK WITH THEIR COMPANY AGAIN!? And when I asked her how I could trust that those homes would be cancelled last minute she said she couldn't assure me that wouldn't happen again. WORST CUSTOMER SERVICE EVER. So yesterday rather than work all afternoon like I had planned I spent the afternoon scrambling to find a back up plan and a wonderful home owner to save the day for us. I'll share incredible reviews and details about the house we are renting now - and how amazing the owner was at helping me in this crisis. But please if you do anything SHARE this so others don't have it happen to them a week before a trip they've been planning all year gets pulled out right from under their feet with a company who had NO solution oriented customer service. PLEASE NOTE WHAT THEY SAID IN THEIR REPLY IS A LIE. They did not reach out via 3 forms of communication - one email. ONE. And that was my cancellation confirmation email. And their staff did NOTHING to help me find new houses to accomodate their error. And now I have to wait 3-5 business days for my "full refund" to go back on my card so I can use those funds to book a new house through another company when our trip is less than a week away.
The complex is great: location, facilities, staff. But the quality of the individual units varies. Our friends were in a very nice, up-to-date condo. We were two doors down in a dated unit. I don't need a fancy condo when at the beach, but it was obvious that #407 hadn't been well maintained or stocked. The owners appear to be trying not to put any money into it. Otherwise, I recommend this complex.
It was easy to book and rent with Turnkey. My only disappointment was when I asked about the type of coffee maker was in the unit. They said they would check. They responded with stating a Keurig type machine was in the condo when it turned out to be a traditional coffee maker. I showed up with coffee I couldn’t use. Thankfully I had a car and could go to the store to get what I needed. Also, the furniture in the unit was dirty. So was the HVAC unit. You could see dirt on all of the vents and returns.
This is my second occasion to rent a vacation property managed by Turnkey. In shopping, Turnkey will always be my first choice. I appreciate the detailed information ahead of time about a variety of house related items. I also know that if there is any problem along the way there will be a Turnkey representative to begin to solve my problem. With other vacation rentals problem solving has involved the owner of a property, and that has not always worked so well. With turnkey rentals I have had to call about a couple of things and always received prompt and effective response.
Very helpful and quick with responses. Top notch rental company!!!!
The rooms were really nice, great vibe and decor. Also had lots of amenities provided - paper towels, towels, dishwasher pods, laundry detergent pods, shampoo, and conditioner, etc. Great view of the ocean, and the staff is very friendly. Impressed with the overall management of the facility. It was really nice to get away here, to enjoy the ocean, read a good book and be able to have our own food instead of eating out all the time.
Hilton Head Adventure was awesome, thanks to TurnKey! They were responsive and everything was just as they promised. We had questions. They had answers. It was a very pleasant experience. I would highly recommend them!
Horrific! They tout themselves as having higher-end and luxury vacation rentals, but in truth, they take anyone -- and I mean ANYONE -- who will lob a property at them. We rented a place in Nashville recently and paid a LOT for it. We arrived to find the walls all beat to hell as if a dozen toddlers had been left unattended for a week! And NONE of the TVs even had CABLE TV -- in 2021! NO maintenance, NO care, NO resolutions from these people. All you'll get is apologies and no results from these wannabes! Stick with AirBnB and others if you want to deal with decent people who care about their customers and their brands!
TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
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