TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
TurnKey Vacation Rentals receives a mix of feedback from customers, highlighting both positive experiences and significant frustrations. Many reviewers praise the quality of the properties, describing them as cozy, clean, and accurately represented, with some noting excellent hosts who enhance their stays.
Positive experiences often include seamless booking processes and responsive staff. However, a substantial number of complaints focus on issues with the company's reliability, including unresponsive customer service, unexpected cancellations, and payment disputes. Some customers express concerns about feeling scammed or mistreated, particularly regarding last-minute cancellations and difficulties in communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good space, easy access, no issues”
“We never received door code”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 2.5 out of 5 (poor) | — | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: TurnKey Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.5).
500 reviews of TurnKey Vacation Rentals. Filter by what matters to you.
This home is beautiful, and CLEAN! But be sure to include everyone in your party at the gate. And don't park on the street, nor forget to place your parking pass on the dash. But truly, I cannot stress enough how nice the place is. The water pressure in the master bath is worth it alone. AC works very well.
After renting a condo I left an honest and civil but negative review of the property. I specified exactly what was bad and suggested fixes. I wish someone had been just as honest while I was researching so I would have been forewarned. If I had known beforehand, I never would have rented. I was unpleasantly surprised to see my review was not posted. It makes me believe that Turnkey only posts positive or mildly negative reviews. I can't trust any review I find on Turnkey.
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Booking was super stressful because the website wasn't accepting payment so I called and the person who answered was obviously working remote. Someone was banging pots around in the background. I had to hang up because I couldn't hear her and the background noise was so loud. Hoping the stay is less stressful than booking.
Turnkey’s initial, 4-month trial period renting-out our home was a great success. Despite a couple of home repairs that had to be handled, Turnkey’s crew and dedication to make the renters’ experience resulted in a 5-star review across the board. They excel in communication, resulting in a service that benefits both owner and renter. We truly let them handle everything!
The Turnkey team was incredibly responsive, helpful and professionally yet friendly prior and during my stay. The property itself was terrific and in a great location.
Good space, easy access, no issues
Perfect place for a mountain getaway. The whole family enjoyed this place and the view was amazing.
Absolutely loved this home! It was the perfect size for my family and I to get away from the big city. Turnkey was very responsive when I reached out for questions and was very thorough with the check in process. (However, checking in was a little strange. The person that checked us in was not very welcoming and didn’t feel as if she was happy to be there). The reason for my 4 star review is there are some things I hope the owners would take in consideration. For the price I paid (which was almost outrageous; but given it was Easter weekend) there were no amenities available such as coffee Laundry detergent, games for the family to play… just small things like that. We needed to make multiple trips to the store to stock up on the small things. Given that’s it’s a family home there were not available board games or movies to watch. I also did noticed there were some things that were left not properly cleaned. Handprints on the tv screens, spider webs on the windows, my fiancé needed to fix one of the screen on the window because it was popping off. The sink smelled like food was left in the garbage disposal for weeks. Overall it was a great place and definitely ideal location to stay. ✌🏽
I really enjoyed my stay. The house was very clean and I love the space.
We recently spent a long weekend at this beautiful property in PGA West. The condo is in great condition and very comfortable. The patio has a wonderful eastern view making for beautiful morning sunrises. It is set far back from the golf hole with no cart path so plenty of quiet privacy. It is very close to the stadium gate so easy to get in and out of the neighborhood. Turnkey does a great job making everything easy from check in to check out. We come to PGAW many times each year and we will definitely book this property again.
Los Pórticos was a very nice place to stay and Rex from Tex the host was awesome as he gave us tips and was on key with food recommendations. We had a great time at the pool and walked to town as we were so close. Definitely recommended and we will be back. Thanks for everything
Great experience working with your team at TurnKey Rentals. The property was immaculate and I was always informed of what was going on during the rental process. Thanks for making our vacation a wonderful experience!
The Turnkey rental process is very thorough. They provide clear, succinct prompt information on the property, check in process and details required at the property ie Wi-Fi, bbq, etc. When our property was not as clean as we expected they immediately responded to make things right. The Home Care Supervisor Mike was very professional and personally attended and addressed our issues and concerns. Overall very satisfied but due to initial cleanliness issue gave a 4 star instead of 5.
House was fantastic! Very clean and well equipped. Location is great with easy walking access for groceries and a quick drive to downtown Palm Springs. The pool/back yard is very understated. Very spacious and comfortable. The website pictures do not do it justice.
We had a great experience. When we arrived the jacuzzi wasn’t clean so we contacted Turn Key and they responded immediately. They were helpful and professional.
TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
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