Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.8	1,000	100%	—	● Low

3.8 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jun 2025.

Last 3 months: 1.0
12-month avg: 1.0
All-time: 3.8
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
TurnKey Vacation RentalsThis company	3.8 out of 5 (good)	100 out of 100	3.8 out of 5 (good)	3.2 out of 5 (fair)	2.5 out of 5 (poor)	—	1,000
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	4.6 out of 5 (good)	—	1,050

Bottom line: TurnKey Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.5).

customer - lake tahoe

1 review

Mar 1, 2022

Very bad customer service by a supervisor named Janel

I was handled by a supervisor by Janel, who cancelled trip with getting explicit confirmation that I wanted it to be cancelled. My wife had a medical emergency, so I was not able to make the trip I have booked for me and my friends. However I had purchased travel protection through THEIR partner, and I had spoken to an agent (Jason) and another supervisor (Darla) about how I needed to consider how a travel protection refund or transfer could be dealt with before making any changes to the booking. Janel unfortunately did not understand any of the previous conversations I had and made a fast change without speaking to me fully about my case. For this I am very unhappy with Turnkey's service. She than proceeded to have a nasty tone with me, which escalated the conversation, and then tried to rush me off of the phone without asking whether I had any other questions. Only after she cancelled the reservation, was I able to ask her what the full amount of the refund was, and whether that had included a consideration for the $500 travel protection through their partner. I have now ended up losing $500 of travel protection, because of the way that Janel handled my case. The previous people I spoke to Jason/Darla were both quite considerate. However Janel kept mentioning that it was not Turnkey's responsibility to speak about a third parties business. For this I understood, however, I explained to her that I was unhappy with how she did not consider any of the previous conversations I had with her team, and in processed a cancellation very fast, without giving me the time to think about the ramifications I had. She also had the audacity to tell me that she was doing me a favor, although I always had the option to administer my travel protection and get a full refund anyway. So actually because I've now lost the $500, I was definitely not given any favor, and quite the opposite. Although it is not Turnkey's responsibility to consider a third party insurance, they should at least be considering it within their actions, for the customer sake, especially when they propose it to you through THEIR website. This is not a customer centric attitude and I am very unhappy, and will unfortunately avoid Turnkey in the future.

Report

Month	Average	Reviews
Sep 24	1.0	1
Oct 24	—	0
Nov 24	—	0
Dec 24	—	0
Jan 25	—	0
Feb 25	—	0
Mar 25	—	0
Apr 25	—	0
May 25	—	0
Jun 25	1.0	1

TurnKey Vacation Rentals reviews & trust report

TurnKey Vacation Rentals has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 379 positive reviews

Top complaintsof 104 negative reviews

How it compares

Reviews

Customer reviews (1,000)

Great place

Absolutely wonderful experience

It was a beautiful house

Turnkey Is The Best

Alternatives to TurnKey Vacation Rentals

Evolution Travel

XO HOTELS AMSTERDAM

Alfa Travel

Audley Travel

Travel Advantage

Routes Car Rental

The CrowdTrust Experience⭐

Great location

As advertised

Fantastic and professional service

Great location a block from the cabriolet lift.

The attentiveness and responsiveness…

As an owner

Everything was amazing

Very bad customer service by a supervisor named Janel

Great place and location

We found our house just as nice as we…

Our experience with TurnKey was very positive

Turnkey was quick to respond.

Exceptional Service Company

Great experience…

This was a very great Airbnb

Probably fine if you don't have issues

About TurnKey Vacation Rentals

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