Great experience
Great experience, property was nicely landscaped, house was clean, no problems.

TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
TurnKey Vacation Rentals receives a mix of feedback from customers, highlighting both positive experiences and significant frustrations. Many reviewers praise the quality of the properties, describing them as cozy, clean, and accurately represented, with some noting excellent hosts who enhance their stays.
Positive experiences often include seamless booking processes and responsive staff. However, a substantial number of complaints focus on issues with the company's reliability, including unresponsive customer service, unexpected cancellations, and payment disputes. Some customers express concerns about feeling scammed or mistreated, particularly regarding last-minute cancellations and difficulties in communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good space, easy access, no issues”
“We never received door code”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 2.5 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: TurnKey Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.5).
500 reviews of TurnKey Vacation Rentals. Filter by what matters to you.
Great experience, property was nicely landscaped, house was clean, no problems.
BUYER BEWARE - PLEASE do yourself a favor and DO NOT rent from this company. We reserved a house one year in advance for a 25th wedding anniversary to spend with our family. This company cancelled 12 days in advance. With airfare already booked, a non-refundable deposit made to a photographer and restaurant reservations made, we lost a LOT of money. Unfortunately I did not heed other reviews that stated that this company will cancel your reservation if they can rent at a higher price. This is what I believe happened to us. Stay far away from this company. You'll get ripped off.
Condo had beautiful views of the beach. Perfect for watching the sunrise. The listing is just as you see it online. The only draw back is the amount of bath towels. Not enough for multiple people staying.
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This was a beautiful condo with an amazing view! We loved our stay. My only recommendations would be to have coffee/K-cups and a hair dryer for visitors. Thank you!
Beautiful home with fantastic living spaces and convenient to everything (Canyon Road, the Plaza, etc). This is a new home with high end finishes, including a chef’s kitchen with wine cooler and Wolf oven, large bedrooms with two, comfortable king beds, and a huge laundry room. However, because it is new, they are still ‘dialing in’ some of the amenities. Things like tissues, more than one bath towel per guest, and other amenities beyond the basics are missing. In addition, the second (guest) bedroom, is next to the main road (Alameda) and road noise is noticeable. For that reason we would rate a 4 versus a 5 from a value standpoint.
Timely and valuable communication from the first booking through the entire stay. I had a problem accessing WiFi and one call resolved the issue. Highly recommend TurnKey Vacation Rentals.
Was a great home,well appointed and in a fabulous easy to get to location. We will definitely be back.
The property was lovely and exactly as portrayed in listing. Bedding super comfortable, kitchen very well equipped. Loved the porch.
We had a very smooth rental process with Turnkey. Everything was emailed and texted to me 24hours prior to check in and all my questions were answered in a very timely manner. I even had a dedicated number I could text during my stay to address any concerns. The property was clean and amazing and we will definitely rent again!
Everything is excellent
Thanks for great customer service! A few things need attention on the trailer:Gray water indicator light always reads full when empty. Trailer is in good condition overall.
My reservation I made for the holidays was canceled without warning. The only explanation given was it is no longer available. This is unacceptable! People make their travel arrangements etc. after booking a home. Canceling on a repeat customer is horrible customer service.
TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
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