5 stars
5 stars for reservation experience.

TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
TurnKey Vacation Rentals receives a mix of feedback from customers, highlighting both positive experiences and significant frustrations. Many reviewers praise the quality of the properties, describing them as cozy, clean, and accurately represented, with some noting excellent hosts who enhance their stays.
Positive experiences often include seamless booking processes and responsive staff. However, a substantial number of complaints focus on issues with the company's reliability, including unresponsive customer service, unexpected cancellations, and payment disputes. Some customers express concerns about feeling scammed or mistreated, particularly regarding last-minute cancellations and difficulties in communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good space, easy access, no issues”
“We never received door code”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 2.5 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: TurnKey Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.5).
500 reviews of TurnKey Vacation Rentals. Filter by what matters to you.
5 stars for reservation experience.
Turnkey has been the best customer service i have encountered in a long time. They have kept me up on anything I need to know about the condo and have answered any question I've had. I highly recommend them.
Great customer service.
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If I could give a negative number - I WOULD! I paid over $3200 for a weekend stay. The property did not sleep the number of people stated for the property. The home was FILTHY. Evidence of MICE. Wasp nest on the Patio. Rotten spots on the patio decking. Turnkey works thru text messages and never returns calls. 20 days later still no response from Turnkey.
Very disappointed to have our deposit and contract accepted and then learn weeks later that our contract was cancelled. Out of the blue. We are concerned that the management company continued soliciting offers on other platforms (at a higher rate) and dumped us when they got a better deal. Won't use this company again.
Our group consists of 12 gals ranging from ages from 30 to almost 70. We arrived in Nashville on 9/16/21 at 5 pm. Ahead of our arrival we had booked a shuttle for a round trip from the airport to our condo. Best thing we ever did. Would highly recommend if you have a group as we did of 12 people. We were impressed with the condo. It was clean and any minor issues you find are quickly addressed with a call or an email to the TurnKey reps. We loved the topside deck and spent a lot of time there. Beautiful sunsets. The outside umbrella was broken so when it was raining/misting out (as it did most of our stay) we had to go inside or else we could have still been outside. Also there was only one hairdryer, and we had assumed there would be one in each bathroom, so it was an inconvenience but not an issue. You might want to pack an extra or ask if they have provided more. There is a lot of steps so take that into consideration when booking. We thought of it as necessary exercise. I would give it a 4.8 because of the umbrella but we had a great stay and would highly recommend. It’s a quiet place and within walking distance of eats and drinks in the Gulch. We would definitely book again.
Fast service and very easy booking process.
I am so disappointed I had to change my plans. I'll definitely rebook in the future. I was able to update my payment method from a text conversation. The response was very quick and professional. Unfortunately, life changes so fast these days. Nashville is still a vacation destination for me and I'll definitely book through Turnkey.
Wonderful, clean, great location.
Very clean and beautifully decorated!!! We loved it!!!!
TurnKey did an excellent job of communicating the information I needed from the time we booked. There were many small things like the electronic notepad in the unit with important information. I can say that they were the best property management company that I have ever dealt with in the past decade of rentals that I have had.
Loved it. If you love the beach if you love relaxing to Ocean breezes and the sound of the crashing waves this is the place for you it is absolutely beautiful. Be mindful that there are three floors so anyone with trouble climbing stairs this is not your rental.
Stayed in Corpus Christi. The unit was well appointed and had everything…except a working TV in the Main Living Room. We reported first day but they could not fix during our week there. They offered no compensatory ideas. So hope your trip goes well and you do not need to watch TV!
TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
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