Udrive Car Sharing is a self-drive car rental service based in Dubai, UAE, offering a diverse fleet of over 1,800 vehicles for various customer needs. The company provides flexible rental options ranging from daily to monthly rentals, allowing customers to choose the duration that best suits their requirements. Udrive's services include street rentals with no deposit, free fuel, and free parking, making it an accessible choice for individuals seeking affordable transportation solutions in the region. Targeting both residents and visitors in Dubai, Udrive focuses on providing convenience with features like a user-friendly app for quick bookings and a chauffeur service for added comfort. The company aims to cater to a wide audience, from tourists exploring the UAE to locals needing reliable and cost-effective car rental options. With its commitment to customer satisfaction and a broad selection of vehicles, Udrive Car Sharing stands as a practical choice for self-drive car rental services in Dubai.
Reviewers express significant frustration with Udrive Car Sharing, highlighting a complete lack of effective customer service and persistent technical issues. Many customers report difficulties locating vehicles, with one individual noting they lost a reservation after 45 minutes of searching due to a malfunctioning location map.
Complaints about customer support are rampant, with multiple accounts of representatives hanging up during calls and failing to address billing discrepancies, leading to feelings of being overcharged. The app's unreliability further compounds these issues, as users struggle to initiate or complete rides. Overall, the sentiment is overwhelmingly negative, with no positive experiences shared. Customers strongly advise against using the service, suggesting alternatives like taxis instead.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 5 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“Need major improvement for customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 1.0 out of 5 (poor) | 50 out of 100 | 1.0 out of 5 (poor) | — | 5 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | — | 998 |
Bottom line: Udrive Car Sharing is #5 of 5 on overall rating in this group. On service, GO Rentals New Zealand scores higher (4.9 vs 1.0).
5 reviews of Udrive Car Sharing. Filter by what matters to you.
Over a year ago
The car could not found, location map keeps taking one round in the multi-level parking, every 15minutes one lose the reservation, no way to talk to someone... after 45minutes of looking for the car a... See more
Over a year ago
What in the world is this customer service, I had an issue with an extra 350AED charged and when I called the customer service he just said it was valid and when I said it was not showing on the app t... See more
Over a year ago
If you happen to have any issue. And I mean, ANY ISSUES at all. You will get over!-charged. You won't have any choice. Customer service= Zero Good luck!
Over a year ago
JUST BOOK A TAXI!!! This support staff told me I should ignore the amount that the app was showing yesterday after I paid 144 AED. I had till next day for the end of the daily rent, went to a very s... See more
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The car could not found, location map keeps taking one round in the multi-level parking, every 15minutes one lose the reservation, no way to talk to someone... after 45minutes of looking for the car and attempting to keep reservation, the account was blocked stating too many cancellations. Need major improvement for customer service.
What in the world is this customer service, I had an issue with an extra 350AED charged and when I called the customer service he just said it was valid and when I said it was not showing on the app that the 3 days trip were 3 trips of 1 day with 150km only for each without kms carry over, but it was showing as a 1 trip with a daily amount of 150kms which means 450km for the 3 days, the Rude Non-educated customer service representative just hanged up the phone and when I called again it was him again and when he heard my voice he hanged up again without saying anything
If you happen to have any issue. And I mean, ANY ISSUES at all. You will get over!-charged. You won't have any choice. Customer service= Zero Good luck!
JUST BOOK A TAXI!!! This support staff told me I should ignore the amount that the app was showing yesterday after I paid 144 AED. I had till next day for the end of the daily rent, went to a very short ride and got charged 70 AED plus the initial 144 AED. Be aware of the maximum 100 km per day, it really doesn't worth this app...
The app doesn’t work properly, so you can’t even initiate/finish a ride on it, it just keeps running. Nobody from customer service ever replies to your emails ever, it’s like my emails fell into a black hole. The phone line is even worse. Just delete the app and use Ekar.
Udrive Car Sharing is a self-drive car rental service based in Dubai, UAE, offering a diverse fleet of over 1,800 vehicles for various customer needs. The company provides flexible rental options ranging from daily to monthly rentals, allowing customers to choose the duration that best suits their requirements. Udrive's services include street rentals with no deposit, free fuel, and free parking, making it an accessible choice for individuals seeking affordable transportation solutions in the region. Targeting both residents and visitors in Dubai, Udrive focuses on providing convenience with features like a user-friendly app for quick bookings and a chauffeur service for added comfort. The company aims to cater to a wide audience, from tourists exploring the UAE to locals needing reliable and cost-effective car rental options. With its commitment to customer satisfaction and a broad selection of vehicles, Udrive Car Sharing stands as a practical choice for self-drive car rental services in Dubai.
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