Virgin Money UK is a financial services provider that offers a comprehensive range of banking solutions for both personal and business customers. The company provides current accounts, credit cards, mortgages, savings accounts, ISAs, investments, and insurance products. With a commitment to transparent and straightforward banking, Virgin Money aims to simplify the financial experience for its users by offering clear information about its products and services. Targeting individuals and businesses alike, Virgin Money UK seeks to support its customers in managing their finances effectively. The company emphasizes customer satisfaction and accessibility, with a network of branches and online services designed to meet the needs of a diverse clientele. As part of its mission to enhance the banking experience, Virgin Money is focused on delivering reliable financial products that cater to the varying requirements of personal and business banking customers.
Virgin Money UK receives a mix of feedback from its customers, highlighting both strengths and weaknesses. Many reviewers appreciate the easy application process and the user-friendly app, noting that transactions and account management are straightforward.
Positive experiences often mention helpful staff who provide excellent customer service, with some praising quick responses to issues like fraudulent transactions. However, there are significant complaints regarding poor staff attitude and long wait times for support, with some customers describing their experiences as frustrating and unhelpful. Issues with card replacements and direct debits have also been raised, indicating a need for better communication and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy application and easy to use app”
“There is a general unwillingness to help, and occasionally, you may be fortunate enough that a telephone customer ser...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 3.2 out of 5 (fair) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 |
Bottom line: Virgin Money UK is #5 of 5 on overall rating in this group. On delivery, 247 Home Rescue scores higher (4.8 vs 3.2).
60 reviews of Virgin Money UK. Filter by what matters to you.
Over a year ago
Easy application and easy to use app. Great service by efficient very nice people 5*
Over a year ago
Very poor both in branch and via telephone support. Staff were rude in both instances and seemed to lack any ability to understand basic instructions. There is a general unwillingness to help, and occ... See more
Over a year ago
You were great, you picked up a potentially fraudulent transaction. I was able to get through to somebody very quickly to have a sorted. Sadly my card had to be renewed but that wasn't any problem of... See more
Quick answers to the questions people ask most.
Yes, Virgin Money UK is a legitimate financial institution with a strong presence in the finance sector. It has received a mix of reviews, boasting an overall positive rating, with many customers praising the easy application process and helpful customer service.
No, Virgin Money UK is not a scam. Verified reviews indicate that while there are some complaints regarding customer service and account setup delays, many customers have had positive experiences, particularly with fraud detection and account management.
Virgin Money UK provides a range of financial services, including personal and business banking, credit cards, savings accounts, and investment products. Customers have highlighted the ease of application and helpful support throughout the process.
Virgin Money UK accepts various payment methods for its services, including direct debits, online payments, and credit card transactions. Customers have noted the efficiency of these payment processes in their reviews.
You can contact Virgin Money UK's customer support through their website or by phone. Many reviews commend the staff for their helpfulness and technical knowledge, especially in resolving issues quickly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Easy application and easy to use app. Great service by efficient very nice people 5*
Very poor both in branch and via telephone support. Staff were rude in both instances and seemed to lack any ability to understand basic instructions. There is a general unwillingness to help, and occasionally, you may be fortunate enough that a telephone customer service rep hangs up on you! If this were a school report it might read 'MUST DO BETTER'
You were great, you picked up a potentially fraudulent transaction. I was able to get through to somebody very quickly to have a sorted. Sadly my card had to be renewed but that wasn't any problem of yours. Adam who I spoke to was exemplary in his customer service.
I must express my thanks and gratitude to the technical knowledge, patience and shear calmness of Advisor Tina in helping and guiding me to correct the problems that unexpectedly arose with my Virgin Money Credit Card App. With several problems that arose during the process - some down to me personally, and others due to the fact I do not have a 'flexible' iPhone, she showed admirable patience over some 48 minutes to finally guide me in how to rectify the problem, and reset the App. Oh, that other major Company's Customer Services were at the level that Tina exhibited. Many thanks.
Transferred my business account to Virgin as there are no monthly charges. My only criticism is that the switch option is not obvious on the website. I had a 40min que to the call centre to be sent a link to complete the form. The Scarborough branch were very helpful dealing with the forms, scanning and sending off
Easy to follow instructions and full communication during the process. Payment of existing credit card handled speedily and effectively
I discovered a direct debit had been set up by Virgin Money as my bank contacted me by post early this week, I requested my bank to cancel it as I owed no money to Virgin. Afterwards I called Virgin Credit Card explaining they had no right to contact my bank as I had not joined this company and there was no balance owed on my credit card with them. I have closed this credit card due to this. Today I received correspondence from them dated 5 days ago mentioning suspicious activity on my card - if they believed that then why did they personally contact my bank to set up a direct debit? Disgusted by this.
Online account application went smoothly and quickly with a positive outcome.
Because of cost of living increases I had to stop my monthly payments to my Regular Savings account and found I had to phone to do so. After a bit of a wait, I was connected to a very helpful lady, who didn't ask why, or encourage me to keep the account. She advised me of the quickest way to arrange this and then asked me if I required closing statements and confirmation when it had been completed. An excellent experience.
Very long set up process - over a week and still dont have bank card. Poor communication. Left hanging for days. Setting up accounts should take minutes or hours not days. Revolut can be done in minutes and additional currencies in seconds. Traditional banks need to get their ducks in a row..?
Easy friendly and very helpful
Quick and easy to set up. Ease of the app. Good communication .
The card was easy to use and I was happy with the card
reported my virgin money card lost on 4th Sept said they sent replacement card and pin number out on 6th Sept still not received it shambles of a bank
Very helpful staff, and very easy to do what I wanted to do.
The whole process was very simple and quick. I love my new card and would recommend Virgin Money to anyone looking for a new Credit Card.
Easy to apply. Helpful staff.
Sad to see a good bank go rotten. A glitch in their system ended with them taking my monthly payment twice and refusing to refund one payment saying my bank should be doing the refund. This is despite their site saying Oops there’s been an error try again!!! So they have walked away with an overpayment which has put me in credit and I have to wait 3 working days without funds belonging to me are even considered for return. I call that theft!!! I’ve received a response from Virgin who are clearly unaware a complaint has already been issued. Maybe they should check what’s going on before commenting What a shame Virgin can’t refund a payment taken by a glitch in their system as quickly as they took that money. Also a shame they can’t respond to messages/complaints as quickly as they have answered a bad but honest Review
Applied For business Banking Still waiting a month later. Filled in all the forms, sent all the ID info Passport, Photo etc. Recieved an email saying we will contact you shortly, thats a month ago. So applied to Monzo, sorted in 24hrs and card arrived in 3 days. So take your pick
Virgin Money UK is a financial services provider that offers a comprehensive range of banking solutions for both personal and business customers. The company provides current accounts, credit cards, mortgages, savings accounts, ISAs, investments, and insurance products. With a commitment to transparent and straightforward banking, Virgin Money aims to simplify the financial experience for its users by offering clear information about its products and services. Targeting individuals and businesses alike, Virgin Money UK seeks to support its customers in managing their finances effectively. The company emphasizes customer satisfaction and accessibility, with a network of branches and online services designed to meet the needs of a diverse clientele. As part of its mission to enhance the banking experience, Virgin Money is focused on delivering reliable financial products that cater to the varying requirements of personal and business banking customers.
This profile hasn't been claimed by the business owner.
