The Utilities Hub is a comprehensive tenancy management platform designed specifically for letting agents in the UK. The company offers a suite of services that streamline the tenancy process, from tenant pre-qualification to the completion of Section 13 notices. Its flagship product, BOX, combines various tools and services into one accessible platform, aimed at enhancing the efficiency of letting agencies. The Utilities Hub specializes in tenant referencing, providing up to 240 checks per applicant to ensure landlords find suitable tenants. The platform features IDSP-certified Right to Rent checks, as well as automated PEPs and sanctions screening, facilitating informed decision-making for letting agents. With a focus on compliance, cost control, and growth, The Utilities Hub aims to meet the evolving needs of letting agencies, ensuring they can manage their processes effectively while maximizing income.
The Utilities Hub receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of the staff. Reviewers frequently mention individuals like Brandon, Maisie, and David, who provide exceptional service, making the process of setting up utilities seamless and stress-free.
Consumers appreciate the clear explanations and support they receive, particularly during moves, which can often be overwhelming. However, a small number of complaints highlight issues with unsolicited calls, with some individuals reporting frequent phone calls that they perceive as scams. Despite these concerns, the majority of experiences shared are highly favorable, emphasizing the company's commitment to customer satisfaction. Overall, The Utilities Hub is viewed positively for its effective service and dedicated staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 87 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 23 | 1.0 | 1 |
| Aug 23 | — | 0 |
| Sep 23 | — | 0 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 87 most recent reviews.
“Beth has been very helpful with explaining how the utilities are handled when moving into a new property and we reall...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 67 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 87 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | −67% | 199 |
Bottom line: The Utilities Hub is #2 of 5 on overall rating in this group.
87 reviews of The Utilities Hub. Filter by what matters to you.
I was contacted by Beth Lane from The Utilities Hub with regards to setting everything up for my move. Beth was super efficient, she got me a cracking deal and was extremely personable and so helpful comparing quotes and cutting out the jargon. She also has a brilliant sense of humour which in these crazy times is awesome!
Very helpful. Would recommend sorting utilities and broadband through them.
Lee was absolutely fantastic. He was so friendly on the phone and helped to explain all the options for broadband so clearly. Lee got us all set up with a new broadband service and was so quick and efficient. Really happy with the service, thank you!
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Lee was really helpful. He found the best deals for us and was patient and not pushy. He had our best interests at heart! Thank you
Reece was fab! On my long to do list was to sort out energy bills for the new house, but I put it off because I had no clue how to do it or where to start as I haven’t done it before on my own.. Reece was friendly, helpful and gave lots of information on what to expect! I can tick that off the list and feel confident that it’s an independent service with a price much better than I was expecting to pay! Thank you! x
Lee was very patient and professional when helping me set up my energy supplier for my new home. He advised me in a clear but impartial way about my energy choices which made me feel at ease to make a decision. No pushy sales pitch. He went out of his way to contact Sky for me even though I had missed all their previous calls.
I was advised 200Mb/s Virgin media Broadband was available at my address. Asked multiple times if the adviser was sure 200Mb/s was available, was told yes so decided to go with them. Virgin have just contacted me saying that their services are unavailable. Absolute joke
Amazing and helpful team! Thank you so much for your help and hard Work to sort out all my utilites in my new house. Reece Battle was always helpful, efficient and patient. If I have any question or need some help in the future, I know that I can count on Reece. Thank you!
Can’t thank the team enough for the quick and easy help in setting up my bills: Beth was brilliant and incredibly helpful. It made everything so easy for me. Keep up the great work.
I moved into a new home at the beginning of the month, and have not been able to get through to an energy supplier. Reece at the Utilities Hub sorted this out for me in a few minutes. Took all the stress out of the process and the long calls on hold! Very efficient and friendly service, and muchly appreciated.
I recently had a great experience with The Utilities Hub. Everyone I spoke with were extremely helpful and great communicators - and a particular 'thank you' to Lee who was so patient and helpful in overcoming the hurdles presented by an expat returning home!
I was assigned Beth Lane and she was clear in explaining all questions I had about switching my gas and electric bills. Gave me options in how to save money based on the company that supply's my utilities. She was very helpful and made the transition seemless
Beth has been very patient and helpful in helping me set up the bills and stuff, thanks!
Lee was absolutely fantastic - efficient, friendly and patient. He explained everything clearly and was able to answer any questions I had. He is an asset to the Utilities Hub. Would have given 5 stars if it weren't for the mix up - I had not been given the property but was asked to sign up for gas and electricity. Just a lack of communication but maybe this is an automated thing.
Really Pleased with Lee’s help today. It was easy and straightforward
Lee Plant was brilliant, very helpful and gave great advice, he found us cheaper energy and set up out Internet, very professional and polite. Thank you for your help.
It was lovely to speak with Reece earlier. Very pleasant and polite. Really good customer service - made sorting out utilities seem much less of a chore and instead a positive experience !
The Utilities Hub is a comprehensive tenancy management platform designed specifically for letting agents in the UK. The company offers a suite of services that streamline the tenancy process, from tenant pre-qualification to the completion of Section 13 notices. Its flagship product, BOX, combines various tools and services into one accessible platform, aimed at enhancing the efficiency of letting agencies. The Utilities Hub specializes in tenant referencing, providing up to 240 checks per applicant to ensure landlords find suitable tenants. The platform features IDSP-certified Right to Rent checks, as well as automated PEPs and sanctions screening, facilitating informed decision-making for letting agents. With a focus on compliance, cost control, and growth, The Utilities Hub aims to meet the evolving needs of letting agencies, ensuring they can manage their processes effectively while maximizing income.
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