The Utilities Hub is a comprehensive tenancy management platform designed specifically for letting agents in the UK. The company offers a suite of services that streamline the tenancy process, from tenant pre-qualification to the completion of Section 13 notices. Its flagship product, BOX, combines various tools and services into one accessible platform, aimed at enhancing the efficiency of letting agencies. The Utilities Hub specializes in tenant referencing, providing up to 240 checks per applicant to ensure landlords find suitable tenants. The platform features IDSP-certified Right to Rent checks, as well as automated PEPs and sanctions screening, facilitating informed decision-making for letting agents. With a focus on compliance, cost control, and growth, The Utilities Hub aims to meet the evolving needs of letting agencies, ensuring they can manage their processes effectively while maximizing income.
The Utilities Hub receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of the staff. Reviewers frequently mention individuals like Brandon, Maisie, and David, who provide exceptional service, making the process of setting up utilities seamless and stress-free.
Consumers appreciate the clear explanations and support they receive, particularly during moves, which can often be overwhelming. However, a small number of complaints highlight issues with unsolicited calls, with some individuals reporting frequent phone calls that they perceive as scams. Despite these concerns, the majority of experiences shared are highly favorable, emphasizing the company's commitment to customer satisfaction. Overall, The Utilities Hub is viewed positively for its effective service and dedicated staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 87 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 23 | 1.0 | 1 |
| Aug 23 | — | 0 |
| Sep 23 | — | 0 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 87 most recent reviews.
“Beth has been very helpful with explaining how the utilities are handled when moving into a new property and we reall...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 67 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 87 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | −67% | 199 |
Bottom line: The Utilities Hub is #2 of 5 on overall rating in this group.
87 reviews of The Utilities Hub. Filter by what matters to you.
We had an excellent experience speaking with Beth to set up our energy and media services. She had incredible customer service skills and was a pleasure to speak to. She set up all of the services very quickly and efficiently and found us the best deals. Would highly recommend!
Excellent service from Beth. Sorted our switching of energy provider with no problems. Thank you.
Very pleased with the high quality service I received from Lee in sorting out my utility services in order to get a better deal than anticipated. I shall certainly use the services when my internet contract comes up for review. A pleasure to do business with Lee who was very helpful.
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Had a great chat with Lee today, he was very polite, helpful and informative and could answer all the questions I had, got us a great deal on sky broadband and switched energy companies for us! He has made the whole moving experience so much easier and less stressful! Great Service and Lee is a great asset to the company!
I’ve dealt with the Utilities Hub a couple of times now, and whoever I have spoken to has been friendly, clear and extremely helpful. On this occasion I spoke to Lee who was wonderful and turned a big job for me (getting a great deal for my energy suppliers) into a ten minute phone call, thank you so much.
Reece was very helpful & friendly, excellent customer service 10/10 👍
Justine was very helpful
Had a very pleasant experience sorting out my electricity with Reece today. Such a pleasant guy who helped so much! Great customer service, thanks again!
Had a really positive experience with Reece! He made everything really easy and explained everything clearly to me, helping me find the best deal for my energy and internet. Was great to speak to someone with a friendly personality who sounded genuinely interested in chatting rather than the usual rubbish communication skills and bored-sounding customer service people I've spoken to from other companies. Would highly recommend!
Really pleased with the service provided. Lizzie made switching utilities easy and was great to talk to as well! Very funny and even wished me happy birthday too and of course saved me some money on my bills 🙂 would definitely recommend!
This is the first time I have not arranged my utilities by myself and I was honestly shocked at how much better the experience was with Lettings hub. They literally do everything for you and are professional, friendly and helpful. It was so nice to be treated like a human being and a customer, something that sadly never seems to happen when dealing direct with big companies. Justine helped me she was not only smart and quick but lovely too. All of my energy internet and tv needs, switches etc have been done in a 30 minute telephone call. I was dreading doing this but Utilities hub actually made it a pleasure I recommend this company 100%
Used them to arrange gas and electricity for our new flat. They were very helpful and made the whole process super easy!
Very good customer service, girl who called was very professional
Reece did a great job sorting out my sky/broadband and phone, and was nearly half the price sky had quoted me direct,much appreciated Reece, owe you a pint
Lee was super helpful and lovely! Great service and we feel that we have been helped and guided with everything needed to move into our new home :)
I want to thank lee he’s really helped us with everything we needed when we moved in our property . Nothing is too much for him when ever we need them they are there , couldn’t fault the service at all . Thanks all
It was a pleasure to speak with Reece. Excellent service!!! Thank you very much!
The Utilities Hub is a comprehensive tenancy management platform designed specifically for letting agents in the UK. The company offers a suite of services that streamline the tenancy process, from tenant pre-qualification to the completion of Section 13 notices. Its flagship product, BOX, combines various tools and services into one accessible platform, aimed at enhancing the efficiency of letting agencies. The Utilities Hub specializes in tenant referencing, providing up to 240 checks per applicant to ensure landlords find suitable tenants. The platform features IDSP-certified Right to Rent checks, as well as automated PEPs and sanctions screening, facilitating informed decision-making for letting agents. With a focus on compliance, cost control, and growth, The Utilities Hub aims to meet the evolving needs of letting agencies, ensuring they can manage their processes effectively while maximizing income.
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