Vivid Gold Retail is an online video game outlet based in Kenya, specializing in the sale of video games and related products. The company offers a diverse selection of gaming titles across various platforms, including the latest releases for the Switch 2. Customers can find popular games categorized by genres such as action and driving/racing, catering to a wide range of gaming preferences. Vivid Gold also features promotional offers, such as discounts during major sales events like Black Friday, making it an attractive option for gamers looking to save on their purchases. The target market for Vivid Gold includes avid gamers of all ages, from casual players to dedicated enthusiasts, who seek the latest gaming experiences. By providing options for pre-ordering upcoming titles, Vivid Gold ensures that customers have access to new releases as soon as they become available. With a focus on customer satisfaction and a user-friendly shopping experience, Vivid Gold Retail aims to be a go-to destination for video game enthusiasts in Kenya.
Vivid Gold Retail receives overwhelmingly positive feedback from customers, highlighting exceptional service and timely delivery. Reviewers frequently commend the friendly and professional customer service, noting that the entire purchasing process, from inquiry to delivery, is seamless and efficient.
Many express satisfaction with the reliability of products, including gaming consoles and accessories, and appreciate the company's responsiveness to issues, such as replacing defective items. However, there are a few mentions of packaging improvements needed for easier reference. Overall, Vivid Gold Retail stands out for its commitment to customer satisfaction and quick service, making it a highly recommended choice for gaming needs. The sentiment is predominantly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Delivery service is superb, and the backbone controller properly functional, keep up with the good work, There's a...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.1 out of 5 (good) | — | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | — | 999 |
Bottom line: Vivid Gold Retail is #1 of 5 on overall rating in this group.
60 reviews of Vivid Gold Retail. Filter by what matters to you.
Over a year ago
Delivery service is superb, and the backbone controller properly functional, keep up with the good work, There's a need for improvement on the packaging, for easy reference please provide tags to sh... See more
Over a year ago
Once again, Vivid Gold exceeded my expectations! I traded in my PS5 for a Pro, and the entire process was seamless, they even came to pick it up from my home. On top of that, they gave me a great trad... See more
Over a year ago
Good communication from the shopowner and rider came to install the gear, all went smooth. Was thinking outside his box to make me happy
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Delivery service is superb, and the backbone controller properly functional, keep up with the good work, There's a need for improvement on the packaging, for easy reference please provide tags to show what the product is exactly including name of client, product and location.
Once again, Vivid Gold exceeded my expectations! I traded in my PS5 for a Pro, and the entire process was seamless, they even came to pick it up from my home. On top of that, they gave me a great trade in value. Highly recommend!
Good communication from the shopowner and rider came to install the gear, all went smooth. Was thinking outside his box to make me happy
Great and friendly service. Always get the product that I am looking for and receive the goods in a timely manner.
I've bought quite a few PS5 games and some other gadgets and the entire process up to the delivery was smooth. I love VividGold!
Bought my PS5 here in 2023 and I am enjoying the customer service 1 year later. Highly recommend
There are alot of fraudsters in the gaming industry. I like that i can rely on vivid for all my gaming needs.
Excellent customer service. Speedy delivery of items. I highly recommend them.
Great customer service, good product, timely delivery.
I purchase Ps5 from their online store and their delivery was timely. On arrival the Ps5 was defective, they were very professional in handling the situation and they did a replacement at no extra cost. My go to one stop shop for gaming
Amazing customer service. Very impressed.
Exceptional customer service from the point of inquiry until the time of delivery. I was so impressed
Vivid Gold is the goal . There services are quick and fast no delays. Awesome
The process of getting my controllers was smooth, quick, and easy. Would recommend anyone else to work with vivid gold.
I received a timely delivery from Vivid Gold, and I'm pleased to confirm that the games are legit. The customer service was fantastic too. Highly recommend!
Very professional and timely. They have excellent communication from the time you order to the time you receive it.
Reliable equipment. They are prompt to respond and deliver immediately just as they say. I once had a set of batteries for my controller that weren't working after I bought them. I informed them and they took them back and gave me better one, at no extra cost. Excellent customer service. I really trust no one else for my gaming needs.
Very reliable, latest games available, delivery is quick and prices are reasonable. Furthermore, good customer service.
Service has gotten a bit slower over time with alot of delays in communication. Hoping to see this improve
Vivid Gold Retail is an online video game outlet based in Kenya, specializing in the sale of video games and related products. The company offers a diverse selection of gaming titles across various platforms, including the latest releases for the Switch 2. Customers can find popular games categorized by genres such as action and driving/racing, catering to a wide range of gaming preferences. Vivid Gold also features promotional offers, such as discounts during major sales events like Black Friday, making it an attractive option for gamers looking to save on their purchases. The target market for Vivid Gold includes avid gamers of all ages, from casual players to dedicated enthusiasts, who seek the latest gaming experiences. By providing options for pre-ordering upcoming titles, Vivid Gold ensures that customers have access to new releases as soon as they become available. With a focus on customer satisfaction and a user-friendly shopping experience, Vivid Gold Retail aims to be a go-to destination for video game enthusiasts in Kenya.
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