Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
Warner Leisure Hotels receives a mix of feedback from guests, with many praising the staff and food quality, while others express dissatisfaction with room conditions and service policies. Reviewers frequently highlight the excellent service from team members, particularly at locations like Holme Lacy House and Heythrop Park, where the ambiance and dining options are well-received.
However, a significant number of customers voice concerns about the lack of room servicing after the first night, which they find unacceptable given the price point. Additionally, complaints about extra charges for previously included activities and the overall deterioration of facilities, such as shabby accommodations and poor maintenance, are common. While some guests enjoy their stays and appreciate the hospitality, others feel that Warner Leisure Hotels is falling short of expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.1 | 108 |
| Sep 24 | 4.5 | 106 |
| Oct 24 | 4.2 | 73 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 3.4 | 13 |
| Jan 25 | 2.5 | 18 |
| Feb 25 | 3.3 | 12 |
| Mar 25 | 2.8 | 23 |
| Apr 25 | 2.4 | 20 |
| May 25 | 2.5 | 19 |
| Jun 25 | 2.4 | 16 |
| Jul 25 | 2.5 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Have just come home from another stay at Alverston Hall”
“We had started to book every 6 months a Warners trip away taking my elderly parents”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | −36% | 1,000 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Warner Leisure Hotels is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.0).
500 reviews of Warner Leisure Hotels. Filter by what matters to you.
Our booking for six rooms was cancelled by Warners in favour of a Company called Solos. We did eventually receive our deposit back but Warners would only offer us an alternative date. Apparently this is common practice with the hotel and very disappointing if you wish to book a particular event weekend
Got to be the worst web site to use, filters are behold useless, guess just after your data So not going to warner
Booked a weeks holiday for 3 on 27th June 2025 . In March I badly burnt my left foot and was treated at the burns unit at Plymouth Hospital. Was given anti biotics. The burn did not heal so I was given a much stronger dose.I felt really un well and was seen at home by a doctor. I developed constipation 2 weeks ago so was prescibed powders and last week I developed very bad diorhea. Because of this I was advised to try and move our holiday to a later date My wife rang Norton Grange Hotel and was told as we did not have Warners cancellation plan this could not be done They said someone else other than our name could take over the booking. This is not doable, so only our daughter can go I am sure the hotel would not want me in their hotel in my state and we would not want to be 150 miles from home and our medical care. I think this un reasonable as we are preparde to submit medical.proof. From the hospital our gp and our surgery. y We have never taken out an insurance in the UK in my 85 years. We have patronised Warners ,Butlins and we had a static caravan with Haven for 10 years at Brixham. It is a catcch 22 situación We donot want our money back but we cannot afford to lose a lot of money. Thank you, David Bath Paignton.
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I have been going to Warners for about 30 years, we recently went to Heythrop Park and there went many complaints that we had and photos of evidence that we sent to 8 email addresses of Warners. These were sent on the 29th May 2025 and it is now the 6th June 2025 and we have had no reply despite chasing them up. When addressing the situation to the team leader we also received no apology or acknowledgement of the issues brought up. I am quite disgusted with the poor customer care and will definitely think carefully before booking again. Booking reference 13654729
Have just come home from another stay at Alverston Hall. Never disappoints the food was excellent and the staff are always polite and very helpful. The entertainment team at Alverston are very hard working and always put on an excellent show. The entertainments Manager should be very proud of his team and especially Lisa & Damien who work so hard & have great voices along with himself of course. Highly recommended a visit
Love Warners great staff but things seem to be slightly different not sure if it’s all Hotels No housekeeping on first day after arrival Charges now for archery and rifle shooting Not as many activities as there used to be during the day I asked for some cream on my dessert was told it didn’t come with it so no Would love them to bring bingo back if only for fun never got a response when I emailed them re this Has anyone experienced the same
The only thing that I can give full marks to in Warner's Holme Lacey is the staff because without them the hotel has now declined into no more than a 3 star. We have been going there for 10 years and always enjoyed the breaks but that was before Bourne Leisure took over because their only consideration is how much money can they make from the clients by putting prices up sky high and cutting down on the standard of food, cleaning etc. Do not believe the adverts on the telly they are totally make believe. It's a disgrace what Bourne has done to Warner's. I'll say no more because I know this company will ignore any true statements about it's business practices. All I will say is why don't they just stick to taking over places like Butlin's
We're just back from a thoroughly enjoyable 2 nights at Thoresby Hall. The Hall and grounds are stunning with lots of outdoor areas overlooking gorgeous views. Our room was large, beautifully decorated clean and comfortable with a huge bed. We paid for a patio which was a lovely little private suntrap. The spa and pool were so relaxing. We had a treatment and our staff member, Aimee was very good, with excellent customer service. Generally the food was plentiful and enjoyable, we enjoyed the Sherwood restaurant most. However, we were disappointed by our meal in Brasserie 32, which was not nicely presented or particularly tasty. Equally SOME of the staff left alot to be desired in terms of customer service and training, it almost seemed like we were an inconvenience. SOME staff were really good, an older chap from Scotland servicing the front outdoor area was very attentive and pleasant. The entertainment on both evenings was really enjoyable and of good quality, the entertainment staff worked hard, especially one young man (beautifully spoken) who never stopped! On the whole, we thought the weekend was good value for money and were quite shocked by the negative reviews.
I have visited Warner hotels many times over the past years having generally an excellent experience. However in April we visited Alvaston and Bodelwydden as a 4 night break. Both reasonably close to home. Sadly we had poor experiences at both. Warner Hotels Facebook group advises people to fill in feedback forms available on the Warner website. So I filled in both. Sure enough they contacted me within a few days to discuss. The very pleasant and reassuring staff member told me she would discuss further with her managers and get back to me. That call never arrived despite me ringing and leaving messages for her she was always on a break or on another call. I had two further mini breaks and to be honest didn't think I would hear again but strangely on approx the 28th day from my complaint I received an email saying she had been trying to contact me. No previous emails no missed calls. So I emailed and rang back (on her break then later in the day on another call). By now I'd guessed why I received the email. So that the response within 28 days target/performance indicator Warner has set itself has been met. So sadly don't waste your time giving them feedback just do what we have done, used our feet and money and gone elsewhere. I awarded two stars because 1. They have a feedback form for complaints. 2. They did actually ring me to discuss my comments The other 3 stars are missing because they then appear to have ghosted me.
Stayed at Norton Grange and the isle of wight. From the moment we arrived just wanted to go home. Dont expect to drive up to reception to book in. After a long drive have to walk from the car park to book in. Then it just gets worse. Car park is over a 1/4 mile from our chalet and my husband had to move all our luggage single handedly uphill as i am disabled. We had three different chalets in a five day stay. No i did not have a walk in shower, only a shower over a bath which is no good to me. Surley staff stated but you did not book a refurbished room - Then could not give us another room for the whole stay. I thought i was going to an upmarket hotel, not a revamped Butlins. The road to the chalets has deep potholes running the width of the road a couple of really high speed bumps ( my mobility scooter only does 4 miles an hour I promise I dont speed). The ride was very uncomfortable and possibly dangerous. I dont understand the lack of signs showing where everything is. We decided to do the shooting, when asked for a local given a general arm wave - its over there. Going 'over there' saw a hut - no sign turned out to be what we were looking for. Found the Swimming pool but not the entrance. The food, starters and desserts are generally good. But do no order the garlic mushroom. - tinned mushrooms floating in what looked like a bowl of custard - returned uneaten. Had a roast one night, poor chef took ages to slice the brisket found out why when i tried to chew it. I am a Yorkshire lass and they badly need in lesson in yorkshire pudding making. One night we paid £5 extra each for fish and chips to be given some weird type of fish - definitely not cod. The rooms were ok. Beds on the high side - we are both tall and I still struggled to get it. Cleaning Staff and waitresses all lovely cant same the same for some of the reception staff. Just spend your money on a static caravan stay, and eat out, rather than this establishment.
Stayed in a signature room at Bembridge the room wasn’t very pleasant . Paint peeling off the doors yellow stain on the bathroom floor . The showers screen had awful black mould on the corners the shower pressure was very slow so took ages rinsing my hair had to ask for a change of towels on the 2nd day.dusty room Breakfast was horrible no sausages no orange juice. No yogurt for the fruit evening dinner wasn’t very appetising curry was terrible.Receptionist just said nobody else had complained. To lift our spirits the nightly entertainment was brilliant and the views from the hotel was beautiful sadly the staff and our rooms should be updated . The Cotswolds last year have the best warners .
Dirty bathroom, rooms not made up each day, beds not made and towels not changed. Also the electric vehicle charge points all occupied by Warners staff members who did NOT drive electric cars! Complaint made to Warners manager but totally ignored and then a complaint was made to Warners head office but they were not interested. These are NOT 4 star hotels!
We have been staying at the Warner Hotel at Cricket Saint Thomas and my comments are based upon my observations at this hotel. Hands up, I am not a great fan of Warner’s hotels, but our friends are and we have been to a number as a group over the years. This is our third trip to this particular hotel in the last 5 years. On arrival, we were warmly greeted and collected our keys to our room. As we approached down the corridor we were greeted with a strong smell of bleach which increased markedly when we opened our door; it transpired that they had had an outbreak of a stomach bug ?norovirus? In the previous week. Well done for disinfecting our room, but perhaps ventilating the room afterwards would prevent someone with a respiratory issue being affected. Overall the staff on reception and those in a supervisory role are polite and competent. So onto what effected my score of a generous 2 stars. Many many people love Warners and I appreciate their views but our stay was particularly marred by the fact that Warners do not undertake housekeeping on your first day! You have to wait for clean towels and your bathroom to be cleaned after your second night. Really in a hotel? Restaurant staff were really indifferent, food presentation is poor, as even buffet food has to be served by Warner’s staff to limit the potential to spread the agent causing the stomach bug outbreak. They simply slap the food onto the plate with no attempt to make the food presentable. Staff are obviously poorly trained and this culminated in one of friends ordering the broad bean, spinach, courgette and feta risotto. It arrived and when the waiter was asked “where are the beans and spinach”, he left with the dish, returned and announced “chef says that there aren’t any” and the dish was given a ladle of French beans piled on top. Finally today I witnessed in the leisure centre a staff member arguing with a guest about accessing the changing room for ladies. The guest was becoming visibly upset and agitated. The staff member responded to her concerns with a comment “I have given you the code twice”. At which point I interjected and showed the lady how to open the door. It later transpired that the lock is faulty, but the question needs to be addressed regarding the customer was an elderly lady who was confused and becoming agitated. Raised voices was the order of the day and in my eyes, both parties were upset, but it was so unnecessary and the staff member should not have reacted in that manner. Ultimately many people lover Warners hotels. I admit to not being a huge fan, but in ten years or so of visiting, what I have witnessed this weekend has resulted in our whole party of 18 deciding that we wouldn’t visit again Cricket St Thomas and probably not to other hotels either. Hotel services are poor, staff poorly trained and the quality of food and service more school dinners than hotel.
1. Every radiator in room was on 23 degrees on an already sweltering hot day. 2. No shower head just the hose for several hours so had to go to Afternoon Tea hot and sweaty. 3. No extensive tea tray as advertised only pg tips. 4. No nibbles like we have always had at Warners. Fridge only had 1 small can of still water and 1 small can of sparkling water, not enough to even take all our tablets.They said they stopped this in April. Well, we booked in March and had no notification about this and they should honour what's advertised or offer money back as your lead to believe it's so expensive because your getting all these little extras. 4. Room was next to a fire door which made a very loud banging sound everytime someone went through it so was unable to sleep till 3am and then it started again at 6am. 5. VIP table on Friday night was ridic ulous. No designated waiter just had to wait till you could see someone and table was 3 rows back yet there were front seats available. We were sandwiched between 2 big large men and could barely move. When we asked about the free drink the options were very limited. So we paid 26 quid for a rubbish squashy seat and a small glass of horrid house wine. Nothing VIP about it at all. 6. As of 4th April archery and rifle shooting is payable. We booked before April and were not notified. 7. We booked this break because of Shania Twain and it stated it was evening nightly entertainment. That's how it was advertised. We then found it she was on at 3pm in the afternoon. Again false advertising we do have screen shots which clearly say nightly entertainment with her name under it. This was just devastating as we couldn't make the afternoon because we planned our weekend around the false advertising. This was all too stressful and I was having severe anxiety and we were totally upset and felt like this was not the Warners we had experienced previously. We were so let down and unhappy with the whole situation that we decided to check out. We made reception aware of every issue as it happened and at one point the receptionist was quite rude to me. On checking out we reiterated our issues but they didn't seem bothered at all. It's all down to false advertising and bad management and lack of communication. I mean seriously they could have got us some extra waters but they were adamant it's 1 each. After looking at trip advisor and other forums it seems that Warners are heading downhill.
After spending quite a few years visiting Warners Hotels, our recent visit, although nice was definitely a drop in standards. We visited Alvaston Hall Hotel, which we have stayed at over ten times before. The entertainment was first class I have to say, along with the staff. However, yes the cleaning side had dropped but for me the food had dropped in standards. There was NO MARMALADE at breakfast, not a big ask and definitely has always been available other times we have stayed. There was a definite drop in the standard of meals too. The prices have gone up but the standards gone down, I suggest those in charge need to come and have a look at what customers want. People will start to look elsewhere if this is not looked into.
I am extremely disappointed with my recent experience with Warner Leisure Hotels. I booked a holiday almost 12 months ago, at which time the package included complimentary optional activities such as rifle shooting and archery. However, I have since been informed that, as of April this year, these activities have been reclassified as chargeable extras. This change directly contradicts the terms and conditions in place at the time of booking, which clearly state that there will be no increase in the cost of the holiday after confirmation. This alteration represents a clear breach of contract and has resulted in an increase in the overall cost of the holiday—something I did not agree to. It is both disappointing and concerning that a company of this stature would implement such changes without honoring prior agreements. Based on this experience, I would not recommend Warner Leisure Hotels and will not be booking with them again.
ref Littlecote 26.05.2025 4 nights Unable to get hold of a senior manager. No one on the phones can help and all the email addresses for senior people on the internet seem to have been changed. This experience relates to the Warner review I did on 12th January this year. As it doesn't seem possible to find anyone to provide a sensible a fair resolution to the problem I'm hoping I get a decent response to this. I sent the following email to two addresses and it was returned each time. The email follows - URGENT ATTENTION PLEASE Dear Mr ........... I'm disappointed and surprised that a situation has arisen forcing me to write to you. I'm a regular customer at Warner's and have been looking forward to taking my dementia wife for another break at Littlecote. Our first visit to Littlecote was in January this year. We enjoyed our trip except my wife was unable to use the shower in the bath because the screen left too little room to safely get in and out. (I subsequently left a review about this). I was told that next time simply get in touch beforehand and ask for a walk in shower. In filling in my details this time I looked at the filter options and chose twin beds. There was no mention of showers but I wasn't concerned as I decided to follow the advice and simply get in touch. The confirmation was sent to me on the evening of the 7th May. I was out the next day and Friday morning so I called Littlecote direct at around 3pm on Friday 9th and was told they were too busy to speak to me because they were dealing with the arrival of clients. So I searched the Internet for an email address and you can see below the address I found and what I said. As I hadn't received a reply I called Littlecote at around 10am today to be told I had used the wrong email address and that there were no rooms available with a walk in shower. Littlecote said they could do nothing except in the remote instance of a cancellation. So I called Warner central and they said there was nothing they could do. They said there was an option to choose a walk in shower from the filter but then said oh it wouldn't have shown if they had all been taken. I wasn't to know that was I? Surprised at the very disappointing news I said we will have to cancel. Then I was told there will be a cancellation fee. Although they were aware of the circumstances I was amazed. There was nothing I could have done to prevent the situation from arising. I had paid the insurance in case there was an issue on our part for cancelling but this situation was not of my making. The situation now is that we still would like to go on this holiday. The patio is not important and neither is the signature room. The only important things are that we must have twin beds and a walk in shower. If it remains impossible to provide this holiday then in all fairness I feel justified in expecting a full refund of all moneys paid including insurance. IN CONCLUSION - I got no satisfactory response from the management but as soon as I had time during the hotel's opening time and when they were not too busy to talk to me I called Reception at the hotel and a different lady found a twin bedded room with a walk in shower. It didn't include the Signature standard of room or the patio but I accepted it. They made no monetary concession for the lower standard of room or loss of patio.
We are shortly going to stay at Noton grange. When we booked it last may all activities were included. However we have just found out you now have to pay for all activities. I feel cheated as the activities were one of the reasons we booked it. Warners never bothered to inform us
We stayed at cricket st thomas for the 3rd time. This year they are charging £8.50 for archery and rifle shooting. The room is not cleaned the day after you arrive. We found the menu abit to repeatable, but the food was nice, especially the Puddings. Staff= there was a young lad called Sam who served drinks . He was an absolute star. He was so busy , he never stopped. Very polite and a cheery face , a credit to warner. Entertainment = Josh Jones and Micheal Ewer were fantastic. They did an excellent blues brothers act. They also sang with the resident band Distinction. They were better than the other 'singers'. Lovely grounds but unfortunately you can no longer hire a mobility scooter there. I cannot believe they have stopped this, so I couldn't go around the gardens. So abit of a mixed review , some good and some not so good points.
Warner Leisure Hotels is a UK-based hospitality provider specializing in adult-only short breaks. The company operates 16 hotels across the United Kingdom, offering a range of accommodations designed exclusively for adults seeking a relaxing getaway. Guests can enjoy a variety of amenities, including inclusive dining options, live entertainment, and access to spa facilities. Targeting couples and individuals looking for a serene escape, Warner Leisure Hotels emphasizes hassle-free stays with packages that cover meals and activities. The company promotes its offerings through seasonal discounts and a selection of 2, 3, and 4-night breaks, allowing guests to tailor their experience according to personal preferences. With a focus on creating rejuvenating environments, Warner Leisure Hotels aims to provide memorable stays in both seaside and countryside settings.
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