Wells Fargo & Company operates within the finance and insurance sector, providing a range of financial services to both individual and commercial clients. The company specializes in offering dealer services that facilitate vehicle financing options, helping consumers secure loans through a network of automotive dealerships. Their offerings include retail and wholesale financing programs, which cater to the needs of customers looking to purchase vehicles, as well as dealerships seeking funding solutions. The target market for Wells Fargo's dealer services encompasses automotive dealerships, car buyers, and businesses involved in vehicle sales and financing. By delivering tailored financial products, the company aims to enhance the purchasing experience for consumers while supporting dealerships in managing their financing operations effectively. Through its comprehensive platform, Wells Fargo seeks to foster strong partnerships within the automotive industry, ensuring accessibility to reliable financing options for all stakeholders involved.
Wells Fargo & Company faces significant criticism from customers, with many expressing frustration over account management and service issues. Reviewers frequently mention difficulties in handling accounts, particularly in sensitive situations like managing estates, where customers report excessive red tape and unhelpful staff.
Complaints about the company's practices, including freezing accounts without proper communication, are prevalent. Despite these negative experiences, a few customers highlight positive interactions, specifically praising the professionalism of individual bankers like Scott E. Marsh and noting satisfactory financing experiences for vehicles. However, the overall sentiment remains overwhelmingly negative, with many questioning the trustworthiness of the institution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.1 | 9 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 9 most recent reviews.
“Then they have 24hour customer service which is a joke”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.1 out of 5 (poor) | 33 out of 100 | — | 9 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 |
Bottom line: Wells Fargo & Company is #5 of 5 on overall rating in this group.
9 reviews of Wells Fargo & Company. Filter by what matters to you.
Over a year ago
Be careful if you have your mortgage through Wells Fargo. When they pay mortgage homeowners insurance, they send a batch check which includes several peoples policy amounts. But because of this my pay... See more
Over a year ago
When my Mother passed away, Wells Fargo made it extremely difficult to close and or manage her accounts and affairs. They froze her checking account (with my money in it) without checking to see if th... See more
Over a year ago
2 days ago I visited Wells Fargo Bank and together with the Banker Scott E. Marsh we did a great job.He is a professional, highest level Banker. High appreciation to Mr Scott E.Marsh. I’m proud of my... See more
Quick answers to the questions people ask most.
Yes, Wells Fargo & Company is a legitimate financial institution with a significant number of reviews. However, their overall rating reflects mixed customer experiences, with some praising their services while others express concerns.
No, Wells Fargo & Company is not a scam. While they have faced criticism and negative reviews, verified customer feedback indicates that many people have had positive experiences, particularly with their financing services.
Wells Fargo & Company provides a range of financial services including banking, mortgages, loans, and insurance products. Customers have mentioned both mortgage and vehicle financing as key services.
Wells Fargo & Company accepts various payment methods, including online banking, debit and credit cards, and checks. Specific payment options may vary depending on the service used.
Wells Fargo & Company addresses customer complaints through their customer service channels. Feedback indicates that while some customers find resolution challenging, others have praised the professionalism of specific bankers.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Be careful if you have your mortgage through Wells Fargo. When they pay mortgage homeowners insurance, they send a batch check which includes several peoples policy amounts. But because of this my payment did not get recorded and it took me eight months to get it straightened out. When I asked Wells Fargo for help to get it straightened out they said it was not their responsibility. They said for this year to be sure to call and ask for an individual check. So that’s what I’m doing and so far I’m on my third phone call and apparently I have to upload things to a website as well as send an email. It’s extremely inefficient. What are the odds that this will be successful this year?
When my Mother passed away, Wells Fargo made it extremely difficult to close and or manage her accounts and affairs. They froze her checking account (with my money in it) without checking to see if there was a power of attorney , which I was. Then they have 24hour customer service which is a joke....they tell you they don't have authority to preform simple functions and a "complaint " may take up to 2 days to resolve....save yourself so many issues ....dont use wells fargo bank...
This company is not a company to do business with! I recently paid off a Vehicle and Asked for a Lien release from this company. I was told from the agent I talked to said it would take two to three days to get it. Seven days later I called and was told it would take week to two weeks to get and the original agent was wrong to tell me that. This company has been a problem since I got the loan from them. That was the reason I refinanced with a different company. I will no recommend this company to get any kind of loan from.
2 days ago I visited Wells Fargo Bank and together with the Banker Scott E. Marsh we did a great job.He is a professional, highest level Banker. High appreciation to Mr Scott E.Marsh. I’m proud of my ability to work with clients and thank you very much Mr. Marsh. My Regards Svitlana Bilokrylets
atrocious and out of line
I began banking with Wachovia, which later was bought out by Wells-Fargo, in 1967. I have a Wells-Fargo mortgage and two Wells-Fargo checking accounts. At the beginning of the year 2020, without any warning, W-F began charging me a $30/month service fee for the smaller checking account--one that I tried to cancel several years ago and was told not to bother with going to the trouble. I have tried for two days to close the smaller account and get my money back. I have put on hold several times and then transferred to someone else. To date, all they have offered me is $15 back on the first two service fees. No one so far has actually been able to help me with closing the account. I am on hold right now waiting to get someone to help me close it. I have been offered the option of going into a branch office and closing the account, but I cannot do that because I am 80 years old and barred for health reasons from doing that. This is no way to treat ANY customer, let alone one who has been a customer fo over 50 years.
This review actually represents less than one star. After all the Wells Fargo scandals, how can anyone trust this company? So far, I've only seen a few executives at the top lose their jobs. Middle management who were complicit in all the scandals are still in place, along with all the lower ranking pawns who carried out the scandalous fraud and never reported it. As a result I would not trust this gigantic and corrupt company for at least the three or four generations it will take to clean up this mess.
I banked with Wells Fargo over 20years. This bank has to be broken up into small pieces. Wells Fargo is not trustworthy. I took out a revolver home loan, fully amortising no negative amortisation. Wells Fargo gave me 100% exactly the opposite of what i asked for. Wells Fargo ALSO refused me to scribble the note regarding the "amortising and no negative amortisation. After 20 yrs with Wells..... I took out a businessline of credit. They gave me a private banker, just call and the private banker helped. One day i called, Wells Fargo said, "Please don't ever call this number again".....LOL. No joke, i thought it was a joke. When i finally called back and spoke to the private banker, she said. Things have changed- DO NOT CALL HERE AGAIN. Business had slowed up a little, but nothing to justify "DO NOT CALL HERE AGAIN". Then few years later, business did get rough. Chinese, Pakistan imports were flooding the U.S. and there was no tax duty protection for U.S. mfrs. I struggled through- but it was the beginning of the end. So, i went to Wells Fargo to borrow money from my personal savings account to lend to my Corporation. When i checked my private personal savings account it was emptied out. I ASKED ......where's my money? "Offset". That's the answer. "Offset" {nothing else} "call customer service".....who refer me to the Private Banker- who ..........doesn't take calls. So...you feeling lucky? Sure why not. I went to the bank put money into my Wells Fargo personal private bank account- and the branch manager approached me and upsold me a special deal. You close 1 old account and open 3 new accounts. Close the old "monthly fee" savings account. Open a new "no fee" savings account. Open a new checking acct. "oh- ya, of course, also no fees". Open a debit card account with a debit overdraft balance....[which i don't want or need]. No fee.....nadda. What do you think happened? LOL. Fees, penalties, interest wiped out my saving balance...... i NEVER WALKED back into Wells Fargo and i warn everyone i can to be very careful. Why take a chance?
It you have the opportunity to finance through Wells Fargo take it. My vehicles through Wells Fargo are BY FAR the best finance experience’s I’ve ever had the pleasure of experiencing. They are trustworthy, they are caring and the help in anyway they can. I will forever turn down vehicles unless they are financed through Wells Fargo. BRAVO!
Wells Fargo & Company operates within the finance and insurance sector, providing a range of financial services to both individual and commercial clients. The company specializes in offering dealer services that facilitate vehicle financing options, helping consumers secure loans through a network of automotive dealerships. Their offerings include retail and wholesale financing programs, which cater to the needs of customers looking to purchase vehicles, as well as dealerships seeking funding solutions. The target market for Wells Fargo's dealer services encompasses automotive dealerships, car buyers, and businesses involved in vehicle sales and financing. By delivering tailored financial products, the company aims to enhance the purchasing experience for consumers while supporting dealerships in managing their financing operations effectively. Through its comprehensive platform, Wells Fargo seeks to foster strong partnerships within the automotive industry, ensuring accessibility to reliable financing options for all stakeholders involved.
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