ALTA Language Services is an employee-owned company that provides a comprehensive range of language services, including translation, interpretation, language testing, and training programs. Established in 1980, the company specializes in facilitating effective communication across cultural and linguistic barriers for businesses and organizations operating globally. Their expertise spans over 100 languages, catering to diverse sectors such as medical, legal, and corporate environments. The company offers professional interpreting services, both on-site and through remote options, as well as high-quality document translation and localization services. With a commitment to ISO-certified processes, ALTA ensures timely delivery and accuracy in all its offerings. Their target market includes enterprises looking to enhance their global communication capabilities through reliable language solutions.
ALTA Language Services receives high praise for its professionalism, quick response times, and excellent customer service, with many reviewers highlighting the ease of scheduling tests and the prompt return of results. Customers appreciate the company's reliability and the quality of its language testing services, often noting that the process is straightforward and efficient.
However, some reviewers express frustration with communication issues, citing instances of unresponsiveness from staff and difficulties in scheduling tests. Additionally, there are complaints about the clarity of call lines and perceived rudeness from testers. Despite these criticisms, the majority of feedback reflects a positive experience, emphasizing ALTA's strong service and commitment to customer satisfaction. Overall, ALTA Language Services is viewed favorably by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,001 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 6 |
| Sep 24 | 4.4 | 12 |
| Oct 24 | 3.8 | 5 |
| Nov 24 | 3.8 | 11 |
| Dec 24 | 5.0 | 5 |
| Jan 25 | 4.9 | 8 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.8 | 12 |
| Apr 25 | 4.6 | 11 |
| May 25 | 4.8 | 10 |
| Jun 25 | 3.2 | 5 |
| Jul 25 | 3.8 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We used the company in the past with another organization”
“Customer support does not answer phone calls and email issues are not responded to until the next day, and when in th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Business Services.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | +4% | 1,001 |
| 3.3 out of 5 (fair) | 100 out of 100 | 1.4 out of 5 (poor) | — | — | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | — | +111% | 1,000 |
Bottom line: ALTA Language Services is #2 of 5 on overall rating in this group.
500 reviews of ALTA Language Services. Filter by what matters to you.
We needed a translator for a deposition. The translators did not appear to be familiar with standard rules regarding depositions (they were explaining questions to the deponent and then paraphrasing the deponent's answers as opposed to just translating). Also where the translators did not understand terms, they were guessing, which confused our deponent significantly.
The last two times we used Alta, we conducted a prescheduled Tagalog interpreter session over Zoom and did not realize the interpreter was calling in from Canada and our Zoom blocked Canada. Once we were made aware, we added Canada and sent a new link, but still the interpreter could not log in. We had to use Google Meet, but by then it was an hour later and had to email back and forth with Alta to figure this out. Then we tried to use ASL on demand and no interpreters were available every time we tried.
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The translations were all accurate as far as we could tell, but some of them ended up in the wrong place on our file, which caused some confusion on our end. We also were told that it would be 1-2 business days for the estimated time for completion, but the full translations were not completed within that time frame, which caused some issues related to the deadline of our project. There was also a lack of communication ahead of time around one of the language's ability to be translated due to a national holiday that was coming up in the translators' country, which impacted the turnaround time. Finally, there was a lack of communication about our representative's PTO ahead of time which interrupted our deadline as well.
Very good answering and providing initial information. I needed a document translated last week-the next day. To this day I have no idea if it was done!
ALTA Language Services is an employee-owned company that provides a comprehensive range of language services, including translation, interpretation, language testing, and training programs. Established in 1980, the company specializes in facilitating effective communication across cultural and linguistic barriers for businesses and organizations operating globally. Their expertise spans over 100 languages, catering to diverse sectors such as medical, legal, and corporate environments. The company offers professional interpreting services, both on-site and through remote options, as well as high-quality document translation and localization services. With a commitment to ISO-certified processes, ALTA ensures timely delivery and accuracy in all its offerings. Their target market includes enterprises looking to enhance their global communication capabilities through reliable language solutions.
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