Alternative Airlines is an online flight booking platform that allows customers to compare and book flights from over 600 airlines worldwide. The company provides a range of services designed to enhance the travel experience, including options for round-trip, one-way, and multi-city flights. Customers can choose from more than 40 payment methods, with flexible payment plans that include "Buy Now, Pay Later" options, making air travel more accessible and affordable.
The target market for Alternative Airlines includes travelers looking for convenient flight options and flexible payment solutions. The platform is designed to cater to the needs of a diverse customer base, from leisure travelers to those with specific budgetary requirements. Additionally, the company emphasizes customer support, offering expert assistance and protection options to ensure a smooth travel experience.
Alternative Airlines has a positive customer experience.
Reviewers consistently praise Alternative Airlines for its quick and easy booking process, highlighting the convenience of comparing flights and receiving timely notifications and updates. Many customers express satisfaction with the overall experience, noting that the service is user-friendly and efficient.
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Phrases like "great service" and "smooth and easy" are frequently mentioned, indicating a high level of customer approval. However, a few negative comments arise, primarily related to specific airlines and flight issues, suggesting that while the booking platform excels, some customers encounter challenges with the airlines themselves. Overall, the overwhelming majority of feedback reflects a positive sentiment, with consumers appreciating the ease and efficiency of booking through Alternative Airlines.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
1,000
100%
● Low
4.8 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.8
12-month avg
4.8
All-time
4.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 25
4.8
124
May 25
4.9
280
Jun 25
4.8
280
Jul 25
4.8
314
Aug 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 482 positive reviews
Easy to use32%
156 mentions
Fast & efficient20%
95 mentions
Customer service16%
79 mentions
Prices & value11%
55 mentions
“Quick and easy process”
On “Easy to use” · Jul 31, 2025
Top complaintsof 17 negative reviews
Payment issues47%
8 mentions
Refund35%
6 mentions
Cancellation35%
6 mentions
Returns35%
6 mentions
“Ended up paying more the if I'd gone direct to the airline”
On “Payment issues” · Jul 28, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
Overall rating and review count for this company and similar companies
Have always checked flights through sky scanner but came across Alternative flights. I had a look and booked through them via on line. Had no problems at all, quick to confirm booking and quick to send my e-ticket. Prices are reasonabley USA trip. I will defo book through them again
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
It was a great experience booking airline tickets. At that time, I did not have enough money to buy the tickets by credit card, so it was invaluable and financially beneficial. It has been a while since I flew with United Airlines, so I refreshed my memory, and my journey went smoothly.
The staff ‘s experience was fabulous, very respectful , smartly dressed , the plane was very clean , the food was excellent and well served with smiles and communication .
The entire booking process was smooth and straightforward- no unexpected, additional costs and/ or surprises- I very highly recommend- exceptional and affordable
It was easy to book, they provided options on flights and the price breakdown was clearly noted on each one.
After getting the booking reference, i was able to add it directly to the chosen airline which shows the legitimacy of the booking all good so far.
Alternative Airlines is an online flight booking platform that allows customers to compare and book flights from over 600 airlines worldwide. The company provides a range of services designed to enhance the travel experience, including options for round-trip, one-way, and multi-city flights. Customers can choose from more than 40 payment methods, with flexible payment plans that include "Buy Now, Pay Later" options, making air travel more accessible and affordable.
The target market for Alternative Airlines includes travelers looking for convenient flight options and flexible payment solutions. The platform is designed to cater to the needs of a diverse customer base, from leisure travelers to those with specific budgetary requirements. Additionally, the company emphasizes customer support, offering expert assistance and protection options to ensure a smooth travel experience.