Hard to see info password never works
Password never works even new one. Your constantly trying to see what you paid for and are unable
Ancestry.com is a leading online platform specializing in genealogy and family history research. The company offers a variety of tools and resources that enable users to trace their ancestry, build family trees, and discover historical records. Through its extensive database, Ancestry.com provides access to billions of historical documents, including census records, birth and death certificates, and immigration records, making it a valuable resource for individuals interested in uncovering their personal heritage. The primary customers of Ancestry.com include genealogists, family historians, and anyone looking to explore their lineage. The platform caters to a diverse audience, from beginners seeking to learn about their family history to experienced researchers delving into complex genealogical inquiries. By offering subscription-based services and specialized resources, Ancestry.com supports users in their pursuit of understanding their family connections and cultural heritage.
Ancestry.com receives mixed feedback from users, with a significant number expressing dissatisfaction. While some customers appreciate the opportunity to explore their family history and report positive experiences with the results, others find the service confusing and feel overwhelmed by the amount of information provided.
Common complaints include issues with the cancellation process, unexpected charges, and a perceived lack of value for the money spent. Many reviewers mention that the results can be misleading or incomplete, leading to frustration. Additionally, the slow processing times for DNA kits and results contribute to negative sentiments. Despite some positive experiences, the overall sentiment leans towards disappointment, highlighting significant areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.8 | 218 |
| May 25 | 2.6 | 269 |
| Jun 25 | 2.9 | 250 |
| Jul 25 | 2.7 | 234 |
| Aug 25 | 2.4 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Was easy to do and results came back in no time”
“Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts get...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Media & Publishing.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.8 out of 5 (fair) | 2.0 out of 5 (poor) | — | 1,000 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | — | — | — | 31 |
Bottom line: Ancestry.com is #3 of 5 on overall rating in this group. On service, SWD Media scores higher (5.0 vs 2.8).
500 reviews of Ancestry.com. Filter by what matters to you.
Password never works even new one. Your constantly trying to see what you paid for and are unable
I'm not too impressed. I thought when I paid and sent in my DNA I would actually find out more about my ancestry. If I want to know more I have to pay whatever other dollar amount to unlock a fact. At least I know who my parents are.
Gave me good information and kept me updated
I'm not able to open up my results it just keeps telling me reload the page or sorry come back and it's been going on for about two days now. I saw it one time now I can't get back into it
Quick answers to the questions people ask most.
Ancestry.com's refund policy can vary based on the subscription type. For specific details regarding refunds, please visit our website or contact customer support.
Cancellation processes can sometimes be confusing. We recommend visiting our website for detailed instructions or reaching out to our customer service for assistance.
Ancestry.com offers a range of services including family tree building, DNA testing, and access to historical records. For a comprehensive overview, please check our website.
Ancestry.com often offers a free trial for new users. For the latest information on free trial availability and terms, please visit our website.
The time frame for receiving DNA test results can vary. For the most accurate and up-to-date information, please refer to our website or contact our support team.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 51% are 1–2★.
I was looking for answers about my family, got the best surprise of my life. Found my daughter after 36 years. I couldn't have dreamed a better outcome. Thank you. Gary S
Well I liked when you gave info. But you do very little without pushing for a pay out. I gave you more info than you gave me. Several family members did this. But strange you could not connect any of us. But the constant give us money ruin the entire thing.
Can’t get into the program. All you want to do is sell us more stuff. Sorry my daughter spent her money on this app.
WARNING: This company will charge you even after you turn off your auto renew. They're greedy money hungry and do not care about you as an individual! If you get help from anyone in customer service named Daniel, be prepared to be lied to and have them do absolutely nothing to help you at all, even when you're in the right. If you're reading this ancestry, you should fire him because he has no idea what the word customer service means. And I will be seeking legal action if I don't get my refund.
I am not able to pull up my new DNA results!! Tried to contact Ancestry, but no response!!!!
Thanks for all
Years ago, I had my DNA test done with HeritageDNA and found it very rewarding, plus they provided me with a long list of relatives. I thought Ancestry.com, being the leader, would've offered at least as much. Instead, I was provided only vague, generalized information, nothing regarding past relatives, and a short list of only four potential relatives. It's too bad that any potentially helpful feature requires one to get into an extended payment plan. Disappointing.
I lost my sibling and parents. Ancestry led me to a half brother. We face time everyday and we both are making up for our lost childhood together. His family discovered their race and culture and I gained a whole new family!
I found that it wasn’t accurate on a lot of levels. It identified only one of my uncles and identified him as my first cousin and only one of my cousins and identified her as my second being my first cousin also I’m a black Native American my ancestors were here before the colonizes came which makes me aboriginal to this land, your review kept stating African-American and what you no way identified me as having any aboriginal ancestry
Your dna kit and your website is easy to use. I got my kit as a gift and it has been so much fun seeing where I came from!
Haven't really discovered anything yet. Hard to navigate, and seems to want to upsell.
Very nice came fast and with all information!
Seems as if I did most of the work finding my relatives. And I did the research for free. You didn’t provide me with new information. Only hot hints to my email after I provided information on my tree this is Very disappointing.
Im very confused i need help sorting this all out
Very disappointed with the results and the family tree produced. It seems I have to pay more if I need and further branches. Im a pensioner and don’t have that extra cash that you need. I got the DNA test from my daughter as a present.
Ancestry.com is a leading online platform specializing in genealogy and family history research. The company offers a variety of tools and resources that enable users to trace their ancestry, build family trees, and discover historical records. Through its extensive database, Ancestry.com provides access to billions of historical documents, including census records, birth and death certificates, and immigration records, making it a valuable resource for individuals interested in uncovering their personal heritage. The primary customers of Ancestry.com include genealogists, family historians, and anyone looking to explore their lineage. The platform caters to a diverse audience, from beginners seeking to learn about their family history to experienced researchers delving into complex genealogical inquiries. By offering subscription-based services and specialized resources, Ancestry.com supports users in their pursuit of understanding their family connections and cultural heritage.
This profile hasn't been claimed by the business owner.