Good company for DNA.
The company done a great job with mine samples that I gave them. Searching my DNA of mine family especially in the Motherland AFRICA.
Ancestry.com is a leading online platform specializing in genealogy and family history research. The company offers a variety of tools and resources that enable users to trace their ancestry, build family trees, and discover historical records. Through its extensive database, Ancestry.com provides access to billions of historical documents, including census records, birth and death certificates, and immigration records, making it a valuable resource for individuals interested in uncovering their personal heritage. The primary customers of Ancestry.com include genealogists, family historians, and anyone looking to explore their lineage. The platform caters to a diverse audience, from beginners seeking to learn about their family history to experienced researchers delving into complex genealogical inquiries. By offering subscription-based services and specialized resources, Ancestry.com supports users in their pursuit of understanding their family connections and cultural heritage.
Ancestry.com receives mixed feedback from users, with a significant number expressing dissatisfaction. While some customers appreciate the opportunity to explore their family history and report positive experiences with the results, others find the service confusing and feel overwhelmed by the amount of information provided.
Common complaints include issues with the cancellation process, unexpected charges, and a perceived lack of value for the money spent. Many reviewers mention that the results can be misleading or incomplete, leading to frustration. Additionally, the slow processing times for DNA kits and results contribute to negative sentiments. Despite some positive experiences, the overall sentiment leans towards disappointment, highlighting significant areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.8 | 218 |
| May 25 | 2.6 | 269 |
| Jun 25 | 2.9 | 250 |
| Jul 25 | 2.7 | 234 |
| Aug 25 | 2.4 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Was easy to do and results came back in no time”
“Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts get...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Media & Publishing.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.8 out of 5 (fair) | 2.0 out of 5 (poor) | — | 1,000 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | — | — | — | 31 |
Bottom line: Ancestry.com is #3 of 5 on overall rating in this group. On service, SWD Media scores higher (5.0 vs 2.8).
500 reviews of Ancestry.com. Filter by what matters to you.
The company done a great job with mine samples that I gave them. Searching my DNA of mine family especially in the Motherland AFRICA.
I'm tired of receiving supposed matches to my tree without any valid information to confirm they're real. I have spent over $13,000 since 2013 on ProGenealogist for their supposed expert guidance, and have little to show for it. When I receive hints for people I've never heard of, with a blank item asking me if this information is correct, I want to scream. How would I know? There is NO INFORMATION confirming that this is my relative, and I'm supposed to answer that question? This started in 2013 but it is an ongoing problem. I keep asking myself why do I continue to pay a yearly subscription that I can't afford?
Keep finding information
Quick answers to the questions people ask most.
Ancestry.com's refund policy can vary based on the subscription type. For specific details regarding refunds, please visit our website or contact customer support.
Cancellation processes can sometimes be confusing. We recommend visiting our website for detailed instructions or reaching out to our customer service for assistance.
Ancestry.com offers a range of services including family tree building, DNA testing, and access to historical records. For a comprehensive overview, please check our website.
Ancestry.com often offers a free trial for new users. For the latest information on free trial availability and terms, please visit our website.
The time frame for receiving DNA test results can vary. For the most accurate and up-to-date information, please refer to our website or contact our support team.
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Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 51% are 1–2★.
I did not get what I was looking for. I was looking fie more of my true ancestors and their race and origins None of that was showing. I am very disappointed
What I didn't like is that I didn't find out who was my real father and that to go any farther I have to keep paying more money that I don't have because I'm on a fixed income I thought you would print it out and send me all the information you have gathered but that's not the case
Although it was great to get my d. NA results, but it's helps a lot, but to connect to everyone's family tree. Even if the tree is public, you still have to pay, which makes the experience unpleasant. I understand having to pay for some services. But yeah, it just makes the experience really bad.
Still waiting for my DNA results and you want more money.
My Email and ancestry websites keep failing me, and I can’t proceed. July 26Please just send me a physical copy of my results. This continues to be very frustrating!!!!!!
Price and search are not reliable First and most importantly the price keeps going up and I've been a member over 20 years, 40 years doing my genealogy. $59.99 for all access. 2nd the searches keep crashing and says it can't be found, yet in the main screen it says its there. This happens almost every day. I got tired of emailing and calling support for the quick fix, or its under maintenance. For the money paid, it should never have a problem. 3rd, you don't get an American representative, you get a foreign country. Customer support should be based on the customer's locality. I don't feel an international rep speaks to me in my best interest. They have a set response for everything and it doesn't answer my questions. When I talked to a US rep, they solve the problem immediately - that's been years since.
To be honest, I thought I would get more accurate information. The 'traits' were very vague. Most of them were somewhat accurate but to what degree? And the regions were also semi accurate. I really thought the information would be more accurate than it was.
When I finally got my DNA results they weren’t even accessible. I followed the instructions and got the app. I then created an account after I tried to sign in on my existing link and it failed. It then prevented me from accessing the data that I had already entered previously. I finally got into some of my information and it is limited unless you pay substantially more. Way too complex in my opinion. Good luck🍀
makes me proud of my ancestors, by pooling my ancestry on this place I might be able to find unknown family members.
My sister sent me a link to join Ancestry for 3 months with a DNA test. I had been using a competitor's but only once in a while because I wanted to do this when I retire at the end of the year. The first thing I want to say is DON'T BUY THEIR $20 PRIORITY PROCESSING. It is the biggest rip-off. I wanted to test it, as a test and to get my results more quickly so we could compare. I sent mine out 3 days after she did and got it back about 10 days after she did, and that was paying the extra $20. That is very disappointing from a big company like this. The second is, it just doesn't have the same quality of finds and much less finds than My Heritage. One more thing, and that is to not waste your money on the traits part. It is more than 50% incorrect and yes, it does have a "maybe" involved but it's way, way off.
The information was accurate and interesting to read
Disappointed. No information that I did not already have. No native American connection shown. I can trace it back to Creek Indians with paper trail.
This review is premature. I haven't received my DNA results.
I feel that you only tease us with minimal information and adding cost to go further is not fair. And when I tried to pull up the other pages they said it was not available right now. What the hell?
Ancestry.com is a leading online platform specializing in genealogy and family history research. The company offers a variety of tools and resources that enable users to trace their ancestry, build family trees, and discover historical records. Through its extensive database, Ancestry.com provides access to billions of historical documents, including census records, birth and death certificates, and immigration records, making it a valuable resource for individuals interested in uncovering their personal heritage. The primary customers of Ancestry.com include genealogists, family historians, and anyone looking to explore their lineage. The platform caters to a diverse audience, from beginners seeking to learn about their family history to experienced researchers delving into complex genealogical inquiries. By offering subscription-based services and specialized resources, Ancestry.com supports users in their pursuit of understanding their family connections and cultural heritage.
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