Price is too high
Price is too high. We seniors should have a discount. If we drop the membership and re sign up to get a better price we lose all we have stored.Also too high to go up a notch.
Ancestry.com is a leading online platform specializing in genealogy and family history research. The company offers a variety of tools and resources that enable users to trace their ancestry, build family trees, and discover historical records. Through its extensive database, Ancestry.com provides access to billions of historical documents, including census records, birth and death certificates, and immigration records, making it a valuable resource for individuals interested in uncovering their personal heritage. The primary customers of Ancestry.com include genealogists, family historians, and anyone looking to explore their lineage. The platform caters to a diverse audience, from beginners seeking to learn about their family history to experienced researchers delving into complex genealogical inquiries. By offering subscription-based services and specialized resources, Ancestry.com supports users in their pursuit of understanding their family connections and cultural heritage.
Ancestry.com receives mixed feedback from users, with a significant number expressing dissatisfaction. While some customers appreciate the opportunity to explore their family history and report positive experiences with the results, others find the service confusing and feel overwhelmed by the amount of information provided.
Common complaints include issues with the cancellation process, unexpected charges, and a perceived lack of value for the money spent. Many reviewers mention that the results can be misleading or incomplete, leading to frustration. Additionally, the slow processing times for DNA kits and results contribute to negative sentiments. Despite some positive experiences, the overall sentiment leans towards disappointment, highlighting significant areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 2.8 | 218 |
| May 25 | 2.6 | 269 |
| Jun 25 | 2.9 | 250 |
| Jul 25 | 2.7 | 234 |
| Aug 25 | 2.4 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Was easy to do and results came back in no time”
“Thought the idea of this makes sense, once you actually start receiving information on your family tree it starts get...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Media & Publishing.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.8 out of 5 (fair) | 2.0 out of 5 (poor) | — | 1,000 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | — | — | — | 31 |
Bottom line: Ancestry.com is #3 of 5 on overall rating in this group. On service, SWD Media scores higher (5.0 vs 2.8).
500 reviews of Ancestry.com. Filter by what matters to you.
Price is too high. We seniors should have a discount. If we drop the membership and re sign up to get a better price we lose all we have stored.Also too high to go up a notch.
I had the same test 5 years ago through ancestry and got vey different results. For example, previous test showed “Germanic Europe as 3% and the new test shows 41%? Which is correct? Same DNA.
Takes too long. Too many emails about how much more money you want over your subscriptions. Should have just given my DNA. Even when said it was ready it wasn’t. Just another ploy to try to make me pay more.
Quick answers to the questions people ask most.
Ancestry.com's refund policy can vary based on the subscription type. For specific details regarding refunds, please visit our website or contact customer support.
Cancellation processes can sometimes be confusing. We recommend visiting our website for detailed instructions or reaching out to our customer service for assistance.
Ancestry.com offers a range of services including family tree building, DNA testing, and access to historical records. For a comprehensive overview, please check our website.
Ancestry.com often offers a free trial for new users. For the latest information on free trial availability and terms, please visit our website.
The time frame for receiving DNA test results can vary. For the most accurate and up-to-date information, please refer to our website or contact our support team.
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Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 51% are 1–2★.
Pretty much make you do the work with “hints.” I didn’t pay to do the work.
Learned my background
I sent in my pkg. months ago and I have yet to get a final report, but yet my account is charged fees the last couple of months!!! I keep getting hints and I do not know all of my family and that was the purpose of going to Ancestry. I have yet to receive a package with results and I am very disappointed and unsatisfied! If I knew my family I wouldn’t have to deal with Ancestry.
Fake results! I got a blood test and it was completely different than what ancestry listed.
So confused as to what I am suppose to do next? Every click is blocked until I open my wallet.....more ....more....¯\_(ツ)_/¯
Muy buena información para saber el más probable origen de mis antepasados. No he estudiado ni resuelto la información relativa a mis antepasados, tengo poca información fidedigna. Lo estudiaré e investigaré sobre ellos y cuando crea tener buena información, se las envio. Gracias
Very disappointed, still don't know who my father is and they have my mother listed wrong.waste of time and dna
Sent off DNA swab, results were utterly useless, told me our traits, could not of been more inaccurate, waste of money
I can't even access my DNA. This site is confusing
No, the site is difficult to manage. Hard to figure out how to link people and trees. Almost everything has to be paid for by a very expensive subscription. Waste of time without it.
Hard to understand
Glad that I know abt relatives
Ancestry.com is a leading online platform specializing in genealogy and family history research. The company offers a variety of tools and resources that enable users to trace their ancestry, build family trees, and discover historical records. Through its extensive database, Ancestry.com provides access to billions of historical documents, including census records, birth and death certificates, and immigration records, making it a valuable resource for individuals interested in uncovering their personal heritage. The primary customers of Ancestry.com include genealogists, family historians, and anyone looking to explore their lineage. The platform caters to a diverse audience, from beginners seeking to learn about their family history to experienced researchers delving into complex genealogical inquiries. By offering subscription-based services and specialized resources, Ancestry.com supports users in their pursuit of understanding their family connections and cultural heritage.
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