Autounion Car Rentals is a prominent car rental service operating throughout Greece and Cyprus, providing customers with a diverse fleet of vehicles at competitive rates. The company specializes in offering a range of rental options, including one-way hires, allowing customers to conveniently pick up and drop off vehicles at different locations, particularly at airports and hotels.
Catering primarily to travelers and tourists, Autounion Car Rentals prioritizes customer satisfaction by ensuring friendly service, transparent pricing without hidden fees, and timely vehicle deliveries. The company focuses on enhancing the user experience through its website, where customers can easily manage bookings and access last-minute deals for their car rental needs.
Auto Car receives a mixed reception from customers, with a significant number expressing dissatisfaction. While some reviewers highlight positive experiences with the service and staff at various locations, such as Preveza and Heraklion airports, many others report serious issues.
Read full summaryShow less
Common complaints include poor vehicle quality, with reports of cars having engine problems and hidden fees, particularly regarding insurance and deposits. Customers frequently mention long wait times for shuttles and unhelpful or rude staff, especially at airports like Kalamata and Malpensa. Despite a few positive remarks about the helpfulness of staff, the overall sentiment leans heavily towards disappointment. Many consumers advise against using Auto Car due to these recurring issues.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.5
495
100%
+0.3
● Low
2.5 / 5 overall
=
495 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.1▲ 0.3
12-month avg
1.7
All-time
2.5
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.1
8
Sep 24
1.0
4
Oct 24
1.8
4
Nov 24
2.5
2
Dec 24
1.0
1
Jan 25
1.0
6
Feb 25
—
0
Mar 25
1.0
4
Apr 25
2.3
6
May 25
2.7
7
Jun 25
1.9
9
Jul 25
1.6
5
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 495 most recent reviews.
Top praiseof 183 positive reviews
Customer service45%
82 mentions
Friendly staff17%
32 mentions
Fast & efficient16%
30 mentions
Helpful support11%
20 mentions
“They truly care about their customers — they even drop people off at the train station and give tips to help save money”
On “Customer service” · Jun 19, 2025
Top complaintsof 302 negative reviews
Payment issues23%
69 mentions
Charges21%
64 mentions
Returns18%
54 mentions
Customer service17%
51 mentions
“I would stay clear of AutoUnion - Bergamo airport”
On “Payment issues” · Jul 8, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
Overall rating and review count for this company and similar companies
Leide en bil gjennom carcrawler på Bergamo Airport. Det ble Autounion som hadde beste tilbudet. Når vi kom så var alt greit helt til de sa at de krevde internasjonalt førerkort fordi vi var utenfor EU. Var visst en spesiell regel dette firmaet hadde i Italia. Når vi hevdet at vi jo var en del av EU gjennom EEC og dessuten aldri gjennom mer enn 30 år hadde opplevd dette i Europa så var de ikke interessert i å høre på oss. Vi prøvde å kansellere bilen men det ville kostet oss dyrt. De krevde da, siden vi ikke hadde internasjonalt førerkort, 100 euro pr. døgn ekstra som vi ikke ville få refundert. Dette stod ingen steder i dokumentet vi hadde fått. Måtte inn på nettsida deres for å finne ut dette. Helt horribel praksis og bare et opplegg for å tyne mest mulig ut av kundene. Hold dere unna dette firmaet, i hvert fall hvis dere reiser til Italia.
Haben über sunnycars einen Mietwagen (Vollkasko) in Suceava/Rumänien gebucht. Wurden von autounion am Flughafen abgeholt. 10 Minuten später hatten wir unser Auto. Unkomplizierte Übergabe.( Hatten vorher online bei sunnycars eingecheckt. Kann man nur empfehlen). Sehr freundliche Mitarbeiter vor Ort. Abgabe ebenso problemlos. Eine Empfehlung für autounion.
Arrived at Poznan airport to find the desk closed. We rang to find out where the car was, to be told the booking had been cancelled and we would receive a refund. We had no email/phonecall to say this had been cancelled (still have had no email 5 days later) Disgusting attitude to have to a customer who has spent a day travelling. We then managed to eventually hire another car through another company who advised us Auto Union do this all the time to customers. Delayed our holiday by a few hours. Avoid !!
We provide comprehensive automotive services including routine maintenance, repairs, diagnostics, and inspections. Our certified technicians work on both domestic and foreign vehicles. Please contact us to discuss your specific automotive needs.
What are your business hours?
Our service hours vary by location and may change seasonally or for holidays. We recommend calling ahead or checking our website for current operating hours. Some locations may offer extended hours or emergency services.
Do you provide estimates before performing work?
Yes, we typically provide written estimates for repair work before beginning any services. Our technicians will diagnose the issue and explain the recommended repairs and associated costs. You'll have the opportunity to approve the work before we proceed.
How can I schedule an appointment?
You can schedule an appointment by calling our service department directly or using our online booking system if available. We recommend scheduling in advance, especially for routine maintenance services. Walk-ins may be accommodated based on availability.
All 12 questions →Show fewer questions
Do you offer warranties on your work?
We stand behind our work with warranties on both parts and labor, though specific terms may vary by service type. Warranty details will be provided with your service documentation. Please ask our service advisors about warranty coverage for your specific repair or maintenance service.
What payment methods do you accept?
We accept various payment methods including cash, major credit cards, and debit cards. Some locations may also accept checks or offer financing options for larger repairs. Please contact us to confirm accepted payment methods at your preferred location.
Do I need to make an appointment for an oil change?
While appointments are recommended to ensure prompt service, many locations accept walk-ins for basic services like oil changes. Scheduling an appointment helps guarantee your preferred time slot and reduces wait times. Contact your local service center for their specific policy.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Finger weg! Meine Kreditkarte funktioniert angeblich nicht.Vor unserem Urlaub und nach unserem Urlaub funktioniert sie perfekt! Die Kreditkarte meiner Frau wurde nicht akzeptiert, da der Vertrag auf meinen Namen lautet. Meine Frau war jedoch auch als Fahrerin eingetragen. Man hat
uns quasi gezwungen einen neuen Vertrag
abzuschließen. Um vor Ort ein Auto zu
haben, blieb uns nichts anderes übrig.
Merkwürdig war, da konnte meine Frau plötzlich mit ihrer Kreditkarte bezahlen, obwohl ich wieder Hauptfahrer war. Das hat uns 325€ gekostet! Wisecars teilte uns nach mehreren Mails mit, das wir ja angeblich freiwillig nur eine Zusatzversicherung abgeschlossen hätten. Ein Witz und eine Erfahrung, die man nicht unbedingt machen möchte.
I’ve rented a car with autounion North Macedonia in Skopje airport in April 2025,the experience was great, the car was quite new and so far clean and modern. People speaks english and are always available on whatsapp. The location is a little bit far from the airport <2km but Autounion organise navette to pick you up/drop at the airport everytime. Important : Don’t hesitate to call them once at the airport to launch the navette, there is nothing written at the airport or outside. To drop back the car and find the exact location they give you a flash code, perfect ! If you are lucky you’ll get one the last futurist electrical car for the navette. Enjoy !! JPS
I rented a car between December 1, 2024, and January 22, 2025, from Istanbul Sabiha Gökçen Airport. Let me start with the positive side. Because of health reasons, I had to extend my rental many times, and they allowed me to do it without any problems.
Now, the negative side. As you may know, some roads and bridges in Turkey require a toll. Cars have a sticker chip that automatically charges these fees. This is where the first problem starts. If you use their system, they take extremely high extra fees for each toll. It is complete robbery!
To avoid these extra charges, I used the cash toll booths and paid with my card. About a week or ten days after I returned the car, they sent me an email with an invoice, asking for toll payments. Luckily, I kept all my payment receipts. I sent them proof, called their London office, and emailed their headquarters in Greece, but they never refunded the money they took from my card.
In the end, I called my bank and requested a chargeback. Stay away from this company! I know good companies are more expensive, but at least they have proper customer service. If you are coming from abroad, never rent a car from a Turkish company or through a Turkish rental agency. There is a clear scam here. If you rent from an international company, at least you can explain your situation. Luckily, my card was foreign, so the chargeback process was easy. If I had used a Turkish bank card, it would have been another problem.
Additionally, they do not have an office at the airport. They ask you to wait outside near pillar number 20. In the cold December weather, I had to wait for about 30-45 minutes. Then, they picked me up in a tiny car (not even a shuttle, just a small B-segment car) like a shared taxi and took me to their office. Stay away!
I had rented the car through opodo.co.uk. I also filed a complaint with them, stating that such a fraudulent company should definitely be removed from their platform.
They didn't follow procedure and I was held responsible
This company is a mess. I've had a terrible experience with both AutoUnion Slovenia and the company as a whole.
- Prices for damage (even scratches) are outrageous and not declared before the rental period unless you ask.
- The damage report was filled in without me while I was on the plane back home. I could not verify whether the claimed damage was actually there.
- I was initially charged €350 for something that turned out not to be damage.
- I e-mailed customer support about my case, but they aren't answering. Even an acknowledgement is apparently too much to ask.
Easiest one star I've ever had the displeasure of dishing out. Avoid this company like the plague.
Esperienza allucinante per la riconsegna auto. Mai visto una cosa del genere....
Iniziamo: Auto consegnata dal centro di Marrakech già piuttosto ammaccata e graffiata ma vengono fatte lo foto, vengono mostrati i segni ecc. Tutto regolare fin qui, a parte il fatto che l'auto con solo 30K km sembra già da riverniciare. Faccio la polizza assicurativa TOTALE per non avere problemi.
Ma alla riconsegna auto (trovare il punto all'aeroporto è già complicato, non hanno un ufficio ma un furgone parcheggiano in mezzo al parcheggio con dentro stampante, pos ecc... e poi dovete chiamare un numero marocchino per far venire qualcuno, se siete in ritardo, perdete l'aereo!), praticamente hanno scansionato l'auto totalmente, ci sono voluti 10', andato a vedere anche sotto l'auto, controllato tutto!! dentro e fuori... e alla fine, vedendo che non c'erano altri danni, mi dice che era polverosa. Beh... era polverosa, si, dopo 7 gg nelle strade del Marocco, ci stà...era anche piovuto. Niente, mi dicono che deve essere lavata, altrimenti sono 10€. Ok, sapendo che mi stava dando il "pacco", per non perdere tempo tiro fuori la carta di credito ma nel frattempo chiama il capo che dice che invece di 10, erano 20€..... a quel punto mi sento preso in giro. Dopo 3' di discussioni al telefono, ok per i 10€. Tornando indietro non rifarei un noleggio con loro, non oso immaginare cosa sarebbe successo se avessi avuto un danno all'auto!! Da evitare!
🚨 Terrible Experience – Hidden Fees & Lack of Transparency 🚨
I recently rented a car in Vienna, and my experience was extremely disappointing.
1️⃣ I had already included Full Damage Waiver (FDW) in my online booking, but at the rental office, I was told it wasn’t included, and I was forced to pay an extra €50 for something I had already paid for.
2️⃣ The total cost was much higher than expected. I initially paid €35.80 online, but upon arrival, I was charged an additional €332.86 – bringing the total to €368.66 for an Opel Corsa for just 4 days! This is an outrageous price for such a small car.
3️⃣ Lack of transparency in invoicing – Despite my request, the rental office only provided an invoice for the in-person payment, refusing to give a full invoice for the total amount. This is completely unprofessional and raises serious concerns about their business practices.
Overall, I do NOT recommend this company due to their hidden fees, misleading pricing, and poor customer service. Avoid at all costs! 🚫🚗
Worst experience I had in the last 5x years since I regularly rent a car, aggressive customer service, very rude employee at pick up, very bad experience
Cobraron un cargo por recoger el vehículo 10 minutos tarde
Me cobraron un cargo por recoger el vehículo media hora tarde cuando llegamos unos 10 minutos solo y estuvimos esperando media hora a que atendieran a otro cliente. Trato deprimente, el vehículo todo el rato con olor a ferodo del embrague.
Nos retuvieron 1400€ por un vehículo que no debe de estar valorado en mas de 400€.
Nada recomendable si hay otras opciones.
Alquilamos en el aeropuerto de Mauricio con Autounión y tanto en la recogida como en la devolución fueron muuy lentos.
El chico que nos da el coche y lo revisa no es nada claro y no deja las indicaciones claras y al devolverlo nos estuvo "vacilando"(eramos un grupo de 5 chicas) y nos quería cobrar por daños que realmente ni estaban.
Devolvimos el coche con más combustible del que nos lo dieron y no te devuelven ni una rupia.
Para llegar al lugar donde devolverlo,no está nada bien indicado.
Para recoger el coche en el mismo aeropuerto de Mauricio, nos tardaron muchisimo y a la hora de devolverlo, no sé si ,porque estaban aburridos o porque eramos mujeres pero nos quisieron hacer pagar daños sufridos por otro clientes. El hombre que revisó el coche ni hacia por entendernos y solo nos decia que teniamos que pagar a pesar de tenerlo a todo riesgo por un rasguño que encontró en ese momento al parecer. Cuando le dijimos que ya estaba y que no lo habiamos hecho nosotras nos dijo que iba a llamar a la Policia y yo le animé a hacerlo porque claramente estaba jugando con los tiempos de los vuelos y ante los nervios puedes llegar a firmar cualquier cosa. Por el contrario, mantuvimos la calma y le dije que llamara a la policia porque nos estaban estafando....ante mi reacción de llamar a la policia de seguido dijo que todo bien. Una vergüenza.
Mala gestión en el aeropuerto de Mauricio. Muchas esperas para que nos entreguen el coche, aunque no habia nadie. El hombre que nos atendió quetia cobrar arañazos del coche que se quitaban mojando un poco.... Lo teníamos a todo riesgo. Y lo devolvimos perfectamente pero intentan meterte daños inexistentes.
Desesperante....
Sensación de que nos estaban vacilando...
Unos sin vergüenzas, tuve que dejar el coche un día antes y no puede hacer el chequeo final, me ha pasado 300 por daños en el coche y eso es falso.
No son gente de fiar
Avis négatif pour Auto Union Miami
Très mauvaise expérience traumatisante avec cette agence. Après 9 heures de vol, nous arrivons à l’aéroport de Miami pour récupérer notre voiture de location. La navette (15 mn d’attente) nous emmène à un hangar en préfabriqué, où les choses tournent mal dès la prise en charge.
On nous informe que le SunPass (système de péage) est obligatoire pour toute la durée de location (20$ de supplément par jour), bien que cela ne soit marqué nulle part dans le contrat, et notre intention soit de rester dans le quartier de Coconut Grove et non de faire de longs trajets en route à péage. Nous voyageons en famille, avec des enfants en bas âge, et cet ajout était inutile pour notre séjour.
Face à notre refus, l’agent, extrêmement agressif et non professionnel, nous a littéralement mis dehors, allant jusqu’à refuser de nous louer la voiture. Il nous a simplement dit de faire une réclamation pour obtenir un remboursement.
Nous nous sommes retrouvés avec des valises, des enfants fatigués, sans solution immédiate, contraints d’appeler un taxi pour rejoindre notre hébergement.
C’est une agence à fuir absolument : manque de professionnalisme, attitude scandaleuse et service déplorable.
The language barrier was a bit of a challenge but inspite of that you staff gave us excellent service even though there was a miscommunication regarding our arrival time.
Pessimo, nunca aluguem com esses golpistas. Me enganaram em Milão e me cobraram 900 euros mentindo que era uma autorização para dirigir na Europa. Fujam dessa empresa de bandidos!!!!!!
Service times vary depending on the type of work needed and current shop workload. Basic maintenance like oil changes typically take 30-60 minutes, while more complex repairs may require several hours or days. Our service advisors will provide estimated completion times when you schedule your appointment.
Do you work on all makes and models of vehicles?
We service most makes and models of passenger vehicles, though capabilities may vary by location. Our technicians have experience with both domestic and imported vehicles. Please contact us to confirm we can service your specific vehicle make and model.
Can I wait while my vehicle is being serviced?
Many of our locations offer comfortable waiting areas with amenities for customers who prefer to wait. For longer repairs, we may recommend scheduling a drop-off appointment. Some locations may also offer shuttle services or loaner vehicles for extended repairs.
Do you provide vehicle inspections?
Yes, we typically offer various types of vehicle inspections including state-required safety and emissions inspections where applicable. We can also perform pre-purchase inspections and general vehicle health checks. Contact us to learn about inspection services available at your location.
How do I know if my vehicle needs service?
Regular maintenance schedules are outlined in your vehicle's owner manual, typically based on mileage or time intervals. Additionally, warning signs like unusual noises, dashboard warning lights, or changes in vehicle performance may indicate service needs. Our technicians can help assess your vehicle's condition and recommend appropriate services.
About auto car
Autounion Car Rentals is a prominent car rental service operating throughout Greece and Cyprus, providing customers with a diverse fleet of vehicles at competitive rates. The company specializes in offering a range of rental options, including one-way hires, allowing customers to conveniently pick up and drop off vehicles at different locations, particularly at airports and hotels.
Catering primarily to travelers and tourists, Autounion Car Rentals prioritizes customer satisfaction by ensuring friendly service, transparent pricing without hidden fees, and timely vehicle deliveries. The company focuses on enhancing the user experience through its website, where customers can easily manage bookings and access last-minute deals for their car rental needs.
