BLUESEA Hotels is a hospitality company that specializes in providing beachfront accommodations at competitive prices. With a focus on all-inclusive holiday experiences, the company caters to a diverse clientele, including families, couples, seniors, and solo travelers. Customers can explore a variety of destinations, such as Mallorca, Tenerife, and Costa del Sol, ensuring convenient access to both relaxation and local attractions. The company’s platform allows users to book hotels directly, offering exclusive deals, guaranteed lowest prices, and free cancellation options. BLUESEA Hotels emphasizes user-friendly service with a configurator designed to help travelers find their ideal lodging based on personal preferences and travel styles. By prioritizing comfort, location, and essential amenities, BLUESEA Hotels aims to enhance the vacation experience for its guests.
BLUESEA Hotels receives a mix of reviews, with a notable number of customers expressing dissatisfaction. Many reviewers highlight serious issues with room quality, cleanliness, and food, describing rooms as dirty, outdated, and even infested with bed bugs.
Complaints about rude staff and poor customer service are also prevalent, with guests feeling neglected and frustrated by the lack of resolution to their problems. However, some customers do appreciate the overall hotel experience, mentioning good entertainment and friendly staff in certain locations. While a portion of guests finds value in the accommodations, the recurring negative themes overshadow the positives. Overall, the sentiment leans towards disappointment, with many advising potential visitors to reconsider their choice.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 732 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.3 | 4 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 2.5 | 4 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 3.0 | 1 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to use site well layed out”
“Very poor company, i booked and paid for an extra large double room, only to be fobbed off with a single room, Nothi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.7 out of 5 (good) | 3.6 out of 5 (good) | — | 732 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: BLUESEA Hotels is #4 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 3.4).
500 reviews of BLUESEA Hotels. Filter by what matters to you.
Very poor company, i booked and paid for an extra large double room, only to be fobbed off with a single room, Nothing we can do, no double rooms available, No offer of a discount Very poor customer service.
Bluesea Los Fiscos, Lanzarote. This is an absolute nightmare hotel. Our room was disgusting, dirty, had cracked and broken floor tiles, rotten window frames, a toilet that didn't flush (we had to fill a saucepanwith water to flush it), the wardrobe frame was rotten and falling apart, the fridge buzzed so loud we were concerned about its safety. Not us but we spoke to people who had mice in their room and others reported having bed bugs. The most concerning thing was the c@ckroaches we watched crawling in and around the food in the buffet. We asked to be moved, we complained about the problems with our room, nothing was done to rectify these issues. We were dismissed with "you're English, you don't understand " This is a disgusting hotel, the staff are rude and unhelpful. My advice is to stay far away from here.
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Stayed June 2025 | Trip type: Couple’s holiday Location: Bluesea Al Andalus, Torremolinos, Costa del Sol I’ve now been here 4 days, and sadly the experience has gone from bad to worse. When we arrived at 11:30 AM, we were told to come back at 3:30 PM for check-in, and there was nowhere to leave our luggage. When I asked about parking, I was rudely told to park on the street, with zero explanation or help. The older gentleman at reception is the rudest hotel staff member I’ve ever encountered in all my travels. Now that we’ve been here a few days, more problems have become clear: • Only one bar is open, and there’s just one person working, causing long queues even for juice. • The glasses are tiny, barely a mouthful, so you’re constantly having to queue again. • The pool doesn’t open until after 10am, which is unusually late compared to other hotels in Spain. • Sun loungers are broken and should be replaced. • There are a few parasols on the grass, but none at all around the pool, so there’s no shade by the water. • Food is repetitive, mostly chips, burgers or fish every night with little variety. • The room is very basic, though it’s probably the best part of the hotel. To make things worse, most of the staff are very rude, unhelpful, and clearly unhappy to be dealing with guests. The only exception has been the cleaning ladies, who are genuinely kind, friendly, and hard-working. I also want to note that Trustpilot removed my previous review, even after I submitted proof of booking. If this review disappears too, there’s clearly something wrong with how these negative experiences are being handled. Bottom line: avoid this hotel. It’s not relaxing, it’s not welcoming, and it’s certainly not worth your money.
Worst accommodation ever full of bed bug bites room was dirty not ideal for babys struggled any many stairs they are full of stairs everywhere bumping prams up and down stairs and the food was awful how many people complained about the food was bad staff just was walking past me as was struggling getting my baby's up and down stairs in pram awful couldn't wait to gwt home from this place
We stay in bluesea Hawaii Costa brave the food was horrible the staff was rude never one to come on these sights but think this hotel is a joke last night me and my friend was woken up at 3 o’clock due to a bloke bullying his missing and belittling her all niight also number of times saying he was going to throw her off the balcony as a result to this we called security and it went quiet for about an hour then it started again I went back down stair told the women on the desk she didn’t care I had to go down 3 times till she finally went to there room and said please quiet the noise that’s all what was said this didn’t stop till half past 9 this morning and it’s only because we left for checkout we stayed there for 4 nights and I am so so glad to be home today it is that poor
This hotel is awful the rooms are bad. We walk in into are room and the bath was painted and peeling got the picture if ppl need to see then are wardrobe front was covered in white silicone got pictures again if ppl want to see the food was that bad we eat out every day the cleaner comes in just to make your bed they don't mop the floor give U new towels and bedding and the staff are are not nice at all the last day of r holiday we went out for the full day and I left my ring on the room came back to the room after a full day out to find that my ring as been stolen went to the staff to tell them and they sayed that I must have misplaced it be warned ppl this is the worst hotel in Lanzarote do not stay here this hotel needs to be shut down
Cleanliness absolutely disgusting. Fire hazards.cooker is incorrect on dial. Front door broken and key snapped in half.
Very bad experience! I am not referring to the hotel staff but to the policy applied by Blue Sea. We had booked a room for four people on Priceline. We are a family of 5 with a little girl who has not yet turned one and, as happened in the other Hotels where we have been guests, the little girl slept with us without any kind of problem. But once arrived at the Blue Sea Costa y Jardin we got informed that they couldn't give the room to a family of 5, because the policy of the blue sea chain didn't allow it. Therefore, for a 10 month old baby who sleeps with us we had to take another room (which they wanted to sell to me at a higher price than on online websites). Room which obviously we didn't use and which looked horrible for a hotel pretending to be 4 stars! Pay Attention families with 5 members to book with them. Flexibility, a fundamental feature for those who work with tourists, is zero there! The only interest is to get rich at the expense of the tourist!
I went ahead and booked with Thomas Cook just trying to support the business. Big mistake. The chosen resort was a 4 star and looked absolutely great in the pictures. BLUESEA Club Marthas is the name of the resort. As soon as I have arrived everything changed. The grim atmosphere of a half dead. The ran down once four star hotel has 'welcomed us' as soon as we exited the shuttle bus. We have then been checked in and taken to the room which was disgusting, it made me feel sorry for the people staying in that place. The cheap laminated floor was all scratched, worn out and coming apart, the bedroom furniture was rotten at the point of contact with the floor and well worn, with cigarette burns on the bed side. The kitchen was all rusty and dirty, the bathroom was as old and worn out as the rest of the suite. I went downstairs to tell Martha, the receptionist and after I tried to tell her nicely that we cannot stay in such conditions, she said that if we are not happy with the hotel, there is nothing they can do to make us stay and that we will have to contact Thomas Cook for the refund. While my wife and daughter went around and seen the deplorable state of the rest of the resort, I stayed in the room to find a decent hotel and off we went. The following day we have contacted Thomas Cook which has refused to refund us saying that we have been provided an alternative room and refused, therefore Bluesea Club Marthas will not refund us. When contacted, Assilis the manager of Blusea Club Marthas has been very friendly and asked me to call back at 4:00pm that day to give him time to sort the issue. When I have called back at 4:00pm I have been told that Assilis has finished work at 3:00pm - very professional of him. All in all a very dishonest business ran by crooks that would do anything to humiliate anyone that has the guts to complain about anything.
Estuvimos en la habitación 444, toda de moqueta rociada de polvos de chinches, la cama, no la pegan a la pared, con el problema que se caía las almohada e impregnaban con los polvo. Toda la ropa la teníamos en la terraza. También, me explosionó una máquina de vino, poniéndome pringa todo mi polo y tras una reclamación me dicen que lo siente mucho q no van hacer nada al respecto. También el suelo del baño se lleno de agua q caía del techo y nadie fue hasta el día siguiente. Hotel nada recomendable
Fodd was cold not much choice we went all inclusive only allowed 6 alcoholic drinks a day got told to be quiet arond the pool as we were having fun we said no and got threatened with the police juat not a nice atmosphere bar staff lazy and had to find them to ask for a cold drink would never go back again avoid alot better hotels
Mijn vrouw heeft een scootmobiel en deze is gehuurd en mag nu ineens niet meer na 1 week in het hotel zijn leuk als je een dubbele hernia heb ...terwijl ik zat te eten..werd ik gebeld door het verhuur bedrijf dat ik met spoed naar de hotel manager moest..ik moest hem compleet verwijderen...omdat het geen gezicht is en ook geen zieken huis is ze runnen een hotel...hoop ook echt dat afbrand met alles er bij..!! Wat een .. vakantie nooit meer..
Blue sea puerto resort, Tenerife If you choose this hotel, then give up this idea. This is horror! This hotel ruined our vacation. The whole hotel is covered in bugs - there are bed bugs in the beds, there are huge cockroaches and sewer flies in the toilets. The whole family was bitten. I informed the reception, they moved me 4!!! times. And I found bugs in all the rooms. I was already hysterical. One day I was left without a room at all, because they didn’t know where to move me. My things were just at the reception, and I only used public places. As “help” they only paid me to wash my clothes. To be honest, I could do laundry at home if it weren’t for the bugs. I was moved to a superior room in another building, but there were cockroaches and sewer flies. I barely slept in my vacation. To top it all off, the entire family took turns suffering from food poisoning. Complete unsanitary conditions in the hotel. About everything else - the food is monotonous and not very tasty, the animation is terrible, it’s simply not there for children. One day they offered archery. My daughter, who is 10 years old, knows how to do this and loves it very much. I asked if she can do archery and was told it was for adults only. But most adults can entertain themselves, and children need entertainment. In general, don’t spoil your holiday, I’m sure there are much better hotels in Tenerife.
Estuve alojada en esta cadena en el hotel Don Jaime en cala Millor, y la verdad que un desastre! Estuve dos días y el último tuvimos un problema con el socorrista Sergio que nos quitó las toallas de la piscina por ausentarnos 50 minutos y cuando regresamos a las 11:30 nuestras toallas no estaban las quito porque dice que es norma del hotel, es norma si está escrito en la piscina por alguna parte, cosa que no es así! Utilizo despectivamente el término BONITA Y EMPUJO A MI HIJO! cuando hablamos con la directora del hotel no hizo nada, no me pidieron disculpas en ningún momento la señorita Lucia la verdad que dejó mucho que desear en el asunto! Le dije que me llevara a la piscina para ver en qué zona pone algo de que te quitan las toallas! Cómo era de esperar no existe cartel ninguno! Si quieren cumplir las normas tendrán que informar a los clientes de ellas! La verdad que un trato vergonzoso!
Do not come here. The food is horrible. Same food everyday. The hotel is disgustingly dirty and full of cockroaches. The staff seem to make fun of you when making a complain. They take the p*ss. Do not come here do not waste your money as it is not worth it! Plenty other hotels to choose from.
Our experience at Bluesea Club Martha's was extremely disappointing. Despite the best efforts of the staff and animation team, the hotel suffers from severe issues. The rooms are outdated, with faulty air conditioning, exposed electrical wires, and a pervasive sewage odor. Maintenance of essential infrastructure, like elevators and fire equipment, appears neglected. The owners, Portobello Capital, seem focused on profit without reinvesting in the property, resulting in exorbitant prices for subpar conditions. There were even reports of ceiling collapses. This place is a disgrace, and they blatantly disregard complaints. Avoid at all costs.
Översätt text med kameran it was the worst experience. we arrived in the middle of the night and didn't even get water we were supposed to pay for. there was no air conditioning in the room. there was a musty smell in the bathroom. The food was disgusting, we paid for all inclusive but went to the restaurant every day. broken sunbeds and dirty pool. Felt like the roof would collapse at any moment. The beds were tent beds. rude staff when you asked for help. We were there June 12.
Pool area unclean and not swept or hosed down the whole 4 days we were there, cigarette ends all over. Cockroaches in the pool 3 times while we were there and had to be fished out. The rooms were old fashioned, in disrepair, mouldy silicone around the bath. Cleaner came and when she left the bathroom floor had long black hairs all over it and a really awful smell. (She obviously used a dirty mop) Dining hall smelled awful every day like foist! It put us off even wanting to try the mere mediocre food that was provided. Paid£450 all inclusive for 3 nights 4 days and we were only allowed 3 drinks between 1-3 for lunch and 3 with the evening meal, we were charged a tourist tax when we got here also had to give bar staff 1 euro for a cup before they would give you a drink. 3 star hotel it certainly is not! I have stayed in many 3 star places that were immaculate, this was almost like a hostel! View from our room was of a dirty alley with apartments overlooking. Rooms were very outdated, the hotel needs much improvement. Sandwiches on the snack bar at lunch time were mouldy!
Worst holiday ever,we have arrived here on 24 April 2024 and we should stay 7 days . I have wasted money and time to come to BLUESEA Interpalace puerto de la Cruz, hotel looks like in the old years of 1990,there is no tooth paste and brush at bathroom even if we paid all inclusive, towels at bathroom are old, food is disgusting, we go to restaurant just because food have been booked in to the deal, otherwise we would just eat local shops food. not much variety of food at this resort. not much variety of desserts, same sweets every single day, but I did like just the fruits and the bread.other than that I didn’t like nothing.rooms are old, hallways of hotel looks very old like you are in a hospital and not a hotel,.absolutely no any form of music entertainment at the pool, just an old speaker forgotten somewhere in a corner. This company needs better marketing in order to be seen good , and better services to be offered to customers.we tried to leave the hotel to go back home in the same day of arrival but agency who booked the holiday refused to arrange flights back home,. This is my honest review and this resort not worth more of two stars.
BLUESEA Hotels is a hospitality company that specializes in providing beachfront accommodations at competitive prices. With a focus on all-inclusive holiday experiences, the company caters to a diverse clientele, including families, couples, seniors, and solo travelers. Customers can explore a variety of destinations, such as Mallorca, Tenerife, and Costa del Sol, ensuring convenient access to both relaxation and local attractions. The company’s platform allows users to book hotels directly, offering exclusive deals, guaranteed lowest prices, and free cancellation options. BLUESEA Hotels emphasizes user-friendly service with a configurator designed to help travelers find their ideal lodging based on personal preferences and travel styles. By prioritizing comfort, location, and essential amenities, BLUESEA Hotels aims to enhance the vacation experience for its guests.
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