Business-Class.com is an online platform dedicated to providing affordable luxury travel options, specifically focusing on business class and first class flight bookings. The company partners with major airlines to offer significant discounts of up to 60% on premium air travel. Catering to both business and leisure travelers, Business-Class.com aims to streamline the booking process while enhancing the travel experience through tailored itineraries that prioritize comfort and convenience. The company’s services include access to unpublished fares and exclusive deals, making it easier for customers to find cost-effective luxury travel solutions. With a commitment to customer support, Business-Class.com ensures that travelers receive assistance around the clock, allowing them to focus on enjoying their journey. By combining competitive pricing with high-quality service, Business-Class.com serves individuals and families seeking a premium travel experience without the excessive costs typically associated with business class travel.
Business-Class.com receives high praise for its exceptional service and efficiency, with many reviewers highlighting the professionalism and helpfulness of agents like Susan Gladwell, Pablo, and Lock Quinn. Customers appreciate the quick response times and the ability to secure great ticket prices for business and premium economy classes.
However, there are notable complaints regarding service inconsistencies, particularly when certain agents, like Charlotte Lopez, fail to meet expectations, leading to issues such as incorrect name entries that hinder check-in. Despite these occasional setbacks, the majority of experiences reflect a seamless booking process and reliable support. Overall, Business-Class.com is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Pablo has been patient , helpful , polite and offers very good service”
“When I'd chased up previously she said just to ring customer services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 60 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Business-Class.com is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.9).
60 reviews of Business-Class.com. Filter by what matters to you.
9 months ago
Pablo has been patient , helpful , polite and offers very good service
9 months ago
Usually a good service as 'Walter Goldman' handles my bookings. Used 'Charlotte Lopez' this time and the service was awful! Didn't bother to contact me for a seat reservation so ended up with a bad se... See more
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Working with Susan Gladwell was a pure pleasure. Very competent and patient, she managed to get me an exceptionally good ticket price for business and premium economy classes optimizing every step of the process. I am going to recommend her to my friends, and from now on will be using her services.
Pablo has been patient , helpful , polite and offers very good service
Usually a good service as 'Walter Goldman' handles my bookings. Used 'Charlotte Lopez' this time and the service was awful! Didn't bother to contact me for a seat reservation so ended up with a bad seat. When I'd chased up previously she said just to ring customer services.. she didn't seem interested one bit.. terrible!
Took a couple of hours to get a confirmation but overall was great
Lock Quinn helped me locate business class airfare for my upcoming trip to Australia. He was very professional and spend a lot of time narrowing down my search once I provided details and parameters of my needs. I would definitely reach out to Lock in the future for my airfare needs.
I have a conversation with Apsal, the great guy, help me and find a solution in a short time. Thank you.
Hi, I should give 0 stars for the service I experienced. December 20 and also on January 22: Two times it happened same thing denying the check in because of names were not done correctly. So I thought it is time to tell somebody what is going on 1. I bought a ticket for my husband and me to go to Newark and back. Rick Evans is the one who helped for the travel: January 22 from sarasota to Newark and return on 26 to sarasota. Then the snow storm was coming on 25 and 26 in Newark. So we preponed and wanted to leave on 24. Called and changed the ticket to come back on 24. I was trying to check in on 21 and wasn't able to checkin. Called Rick and asked him to check and see why I am not able to checkin. He checked and assured me that there is nothing wrong, I shouldn't have any problems on that morning. I believed and went to airport thinking that everything is ok. But at the airport I came to know that he booked on my name Sujatha Narisety two tickets and none for Chalapathy Narisety. So they said only I can go and not my husband. I was horrified and called customer service at that very early in the morning and came to know it is true. He messed up the tickets. Also this is not the first time this happened with him. We went to Australia on December 20 from Newark to Los Angeles and from LA to Sydney. My grand daughter was denied to check in JFK to LAX. the explanation was She doesn't have a ticket and my grandson Lucas has two tickets. She was denied and stated a nightmare. They asked my son and grandson should go in and my daughter in law and grand daughter will be in the flight after the clarification. By the time they figured it out the problem, the gates were closed and they were denied to go in or to check in. Now my son and grand son in the flight and my daughter in law and grand daughter are in the airport. The little kids ages 9 and 11, were so scared thinking that they might not see each other and crying for the entire time. Also they have to flew in economy instead of premier economy. You might be wondering why I am writting instead of the my daughter in law or my son. I was the one who bought the tickets twice using your customer service and got into this nightmare. It is really important that I talk to somebody. I would appreciate if someone can call me Thanks in advance Sujatha
Business-Class was very easy to deal with and also quick to respond if additional information was needed.
Very helpful. Answered the questions I asked. The agent I worked with was Shaik Saud
Ted was amazing. Always on top of things. very prompt response to all my inquires
I always get the best results with Troy. I continue to go back to his expertise and assistance to book the best price for our flights year after year. Response time is always great. Appreciate all the work you do for us T!
The agent provided clear explanation and perfectly understood my travel needs.
Great service.
I have used Loriat multiple times and recommend him to many of my friends. So far he is the best, reasonable price with excellent customer service!!!!
Rep working on my travel arrangement was very helpful. The whole process of booking the trip was easy and went without any problems.
Wonderful experience and a seamless vacation.
Excellent service, no false promises
Business-Class.com is an online platform dedicated to providing affordable luxury travel options, specifically focusing on business class and first class flight bookings. The company partners with major airlines to offer significant discounts of up to 60% on premium air travel. Catering to both business and leisure travelers, Business-Class.com aims to streamline the booking process while enhancing the travel experience through tailored itineraries that prioritize comfort and convenience. The company’s services include access to unpublished fares and exclusive deals, making it easier for customers to find cost-effective luxury travel solutions. With a commitment to customer support, Business-Class.com ensures that travelers receive assistance around the clock, allowing them to focus on enjoying their journey. By combining competitive pricing with high-quality service, Business-Class.com serves individuals and families seeking a premium travel experience without the excessive costs typically associated with business class travel.
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