Our agent Dora
Our agent Dora, worked with our group of 6 traveling members and all our quirky questions to get us a great deal. Her followup was phenomenal. This is the third time I have worked with her and was not disappointed.

Business-Class.com is an online platform dedicated to providing affordable luxury travel options, specifically focusing on business class and first class flight bookings. The company partners with major airlines to offer significant discounts of up to 60% on premium air travel. Catering to both business and leisure travelers, Business-Class.com aims to streamline the booking process while enhancing the travel experience through tailored itineraries that prioritize comfort and convenience. The company’s services include access to unpublished fares and exclusive deals, making it easier for customers to find cost-effective luxury travel solutions. With a commitment to customer support, Business-Class.com ensures that travelers receive assistance around the clock, allowing them to focus on enjoying their journey. By combining competitive pricing with high-quality service, Business-Class.com serves individuals and families seeking a premium travel experience without the excessive costs typically associated with business class travel.
Business-Class.com receives high praise for its exceptional service and efficiency, with many reviewers highlighting the professionalism and helpfulness of agents like Susan Gladwell, Pablo, and Lock Quinn. Customers appreciate the quick response times and the ability to secure great ticket prices for business and premium economy classes.
However, there are notable complaints regarding service inconsistencies, particularly when certain agents, like Charlotte Lopez, fail to meet expectations, leading to issues such as incorrect name entries that hinder check-in. Despite these occasional setbacks, the majority of experiences reflect a seamless booking process and reliable support. Overall, Business-Class.com is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Pablo has been patient , helpful , polite and offers very good service”
“When I'd chased up previously she said just to ring customer services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Business-Class.com is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.9).
60 reviews of Business-Class.com. Filter by what matters to you.
Our agent Dora, worked with our group of 6 traveling members and all our quirky questions to get us a great deal. Her followup was phenomenal. This is the third time I have worked with her and was not disappointed.
Elman worked for days to finally find the right tickets for us. His perseverance paid off for both parties.
Great service from Erin
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Damian was amazing. He went above and beyond to make sure what we needed happened. When there appeared to be a problem, his supervisor took over to help. While I might have paid a few pennies less somewhere else, I got full value from Business Class.
They managed to find a great ticket for me. They where very professional and savy.
I contacted them expecting to save both time and money. Instead, they were significantly more expensive than booking on my own through platforms like Orbitz or Google Flights. Even more disappointing was the lack of support when issues arose or changes were needed. I was persuaded to purchase travel insurance, but when I had to modify my booking, the insurance proved to be essentially worthless. For someone like me, who flies over one million miles per year for business, this service was a major source of frustration and waste of both time and money. Ultimately, I handled all of my business travel myself for the next six months and saved over $20,000 by not using this company. Frankly, a basic assistant would have been more helpful—and far more cost-effective.
Great service from Finn again ! He is excellent
Lucas Hernandez was fantastic; all through from ticket purchase to check-in for both outward and return journey, everything was seamless. Thanks once again Lucas
Imaad did a good job getting me a good deal considering the timeline. Though I paid more than my other colleagues but I understand why. He was following up regularly and communication was clear.i gave 4 stars as I think, there is always a room for improvement as he missed explaining me that the form I was filling for booking the ticket was of Budiness-class company and not from JAL. I could had saved one hour by not trying to use JAL promo codes. Also, to give 5 stars, I need some more time with the company to have a similar experience every time. PB
Do not use them, they are scammers
Bruce was helpful, gave good information and reacted immediately. He sorted my problems quickly and efficiently.
The price on Business-Class.com for our airfare was almost $1,500 less than it was to buy the tickets directly from the airlines! Plus, we got a bonus of them calling us and offering Business class seating for an additional $200 (our tickets were still less than buying direct). I also needed to ask a quick question and was able to correspond with an agent who was able to answer my question. So, overall, I had a wonderful experience with Business-Class.com.
Hannah Grace made my experience great! She was everything you dream about when you call a call center. Professional, friendly, positive and genuinely showed care and empathy booking flights for my special vacation. Keep up the great service!
This is my second time using this company. The customer service is fantastic. Josh was the first guy and now Caleb. Both were stellar. Thank you! Julie
Business-Class.com is an online platform dedicated to providing affordable luxury travel options, specifically focusing on business class and first class flight bookings. The company partners with major airlines to offer significant discounts of up to 60% on premium air travel. Catering to both business and leisure travelers, Business-Class.com aims to streamline the booking process while enhancing the travel experience through tailored itineraries that prioritize comfort and convenience. The company’s services include access to unpublished fares and exclusive deals, making it easier for customers to find cost-effective luxury travel solutions. With a commitment to customer support, Business-Class.com ensures that travelers receive assistance around the clock, allowing them to focus on enjoying their journey. By combining competitive pricing with high-quality service, Business-Class.com serves individuals and families seeking a premium travel experience without the excessive costs typically associated with business class travel.
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