
Caesars Entertainment is a leading provider of hospitality and entertainment services, operating a diverse portfolio of hotels, casinos, and experiences primarily in the United States. The company offers a variety of luxurious accommodations, upscale gaming options, and a range of entertainment events, including live shows and gourmet dining experiences. Caesars Entertainment aims to create memorable experiences for its guests, catering to both leisure travelers and gaming enthusiasts. Targeting a broad demographic, Caesars Entertainment appeals to individuals and families seeking high-quality entertainment and relaxation. With a commitment to providing exceptional service and a variety of options, the company strives to meet the needs of its customers, whether they are visiting for a weekend getaway, a special event, or an extended vacation. Through its extensive offerings, Caesars Entertainment continues to enhance the hospitality and gaming landscape.
Caesars Entertainment receives overwhelmingly negative feedback from consumers, with many citing poor customer service and frustrating experiences. Reviewers express dissatisfaction with the casino's games, labeling them as the "worst" and highlighting issues like frequent disconnections and slow performance.
Several customers report significant financial losses and problems with account management, including difficulties accessing winnings and poor communication from support staff. While a few individuals mention winning money and fast withdrawals, these positives are overshadowed by complaints about canceled reservations, lack of housekeeping, and rude management. Overall, the sentiment is predominantly negative, with many vowing to avoid Caesars properties in the future.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 19 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 2.7 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 19 most recent reviews.
“This was my first experience with Caesar's Entertainment”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Casinos & Gaming.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 19 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.1 out of 5 (good) | — | 999 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 |
Bottom line: Caesars Entertainment is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 1.2).
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Caesars Entertainment is a leading provider of hospitality and entertainment services, operating a diverse portfolio of hotels, casinos, and experiences primarily in the United States. The company offers a variety of luxurious accommodations, upscale gaming options, and a range of entertainment events, including live shows and gourmet dining experiences. Caesars Entertainment aims to create memorable experiences for its guests, catering to both leisure travelers and gaming enthusiasts. Targeting a broad demographic, Caesars Entertainment appeals to individuals and families seeking high-quality entertainment and relaxation. With a commitment to providing exceptional service and a variety of options, the company strives to meet the needs of its customers, whether they are visiting for a weekend getaway, a special event, or an extended vacation. Through its extensive offerings, Caesars Entertainment continues to enhance the hospitality and gaming landscape.
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