I got the wrong product
I got the wrong product. The products to light for my skin . I need to send it back

CAIA Cosmetics is a beauty and well-being company that specializes in high-quality makeup and skincare products. Their product line includes a variety of setting sprays, skin tints, and creams designed for individuals seeking effective and easy-to-use beauty solutions. The brand emphasizes innovation, as evidenced by their recently upgraded packaging for popular items such as the Luminous Setting Spray and the Hydrating Setting Spray, which maintain their acclaimed formulas. The target market for CAIA Cosmetics includes beauty enthusiasts, busy professionals, and individuals looking for accessible makeup solutions for everyday use. With a focus on delivering products that cater to diverse needs, the company aims to provide a straightforward shopping experience through their website, www.caiacosmetics.com. Customers benefit from features such as free shipping on orders over 100 EUR, making it convenient to purchase their favorite beauty items.
Consumers generally praise CAIA Cosmetics for their quick delivery and high-quality products. Many reviewers highlight the "snabb" and "enkel leverans," noting that orders arrive promptly and the website is user-friendly.
The product quality receives consistent acclaim, with phrases like "fantastiska produkter" and "bra kvalité" frequently mentioned. However, there are notable complaints regarding order issues, such as receiving the wrong items or orders not arriving at all. Some customers express frustration over having to pay for return shipping when mistakes occur. Despite these concerns, the overall sentiment remains positive, with a significant majority of reviewers satisfied with their experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Apr 2026.
| Month | Average | Reviews |
|---|---|---|
| Mar 26 | 4.4 | 39 |
| Apr 26 | 4.1 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Ich habe die falschen Farben bestellt und muss die Rücksendung selber bezahlen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 145 |
Bottom line: CAIA Cosmetics is #5 of 5 on overall rating in this group.
60 reviews of CAIA Cosmetics. Filter by what matters to you.
I got the wrong product. The products to light for my skin . I need to send it back
Levereras snabbt och älskar era produkter.
Det var väldigt lätt att beställa och varorna kom fort
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Tyvärr så lossnade läppstiftet ur hållaren på lip crayon första gången jag provade den..så besviken 😞 Nu vågar jag knappt använda produkten då jag är rädd att stiftet lossnar igen . Man måste vara superförsiktig så ta gärna vidare med producenten.
It was Amaizing Quick
Hurtig levering og så lækre produkter - kæmpe anbefaling herfra 👌
Bästa foundation, använder bara denna
Bra leverans och att alla produkter var med i paketet.🤩
Snabb leverans och snabb återkoppling från kundservice när jag behövde det.
Unfortunately my parcel had been delivered to the wrong address and I had received someone else’s parcel as my address label had been stuck onto another parcel. I contacted the courier who told me to contact the seller to open an investigation. 12 days later and still no investigation into my missing parcel and I spent over £300. The shipping cost had also come out of my account 9 days later than the purchase date! I will not be purchasing from CAIA Cosmetics again as the help from customer service is hard work!
Ingenting å klage på, utmerket
CAIA Cosmetics is a beauty and well-being company that specializes in high-quality makeup and skincare products. Their product line includes a variety of setting sprays, skin tints, and creams designed for individuals seeking effective and easy-to-use beauty solutions. The brand emphasizes innovation, as evidenced by their recently upgraded packaging for popular items such as the Luminous Setting Spray and the Hydrating Setting Spray, which maintain their acclaimed formulas. The target market for CAIA Cosmetics includes beauty enthusiasts, busy professionals, and individuals looking for accessible makeup solutions for everyday use. With a focus on delivering products that cater to diverse needs, the company aims to provide a straightforward shopping experience through their website, www.caiacosmetics.com. Customers benefit from features such as free shipping on orders over 100 EUR, making it convenient to purchase their favorite beauty items.
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