Chase Monro Claims Ltd is a claims management company based in the UK, specializing in helping consumers navigate compensation claims related to financial mis-selling, particularly in the motor finance sector. Established in 2012, the company has built a reputation for assisting clients in obtaining rightful compensation for mis-sold financial products. Their expert team of account managers and claims assessors works diligently to gather necessary documentation and assess claims to ensure clients receive the money they deserve. Chase Monro Claims operates on a No Win No Fee basis, meaning clients incur no costs unless their claim is successful. The company charges a fee that ranges from 18% to 36%, including VAT, based on the compensation amount. This transparent approach, combined with the expertise of their solicitors in consumer litigation, positions Chase Monro Claims as a trusted resource for individuals seeking redress in financial disputes.
Chase Monro Claims receives mixed feedback from consumers, with a notable divide in experiences. On the positive side, many reviewers commend the company's staff for their professionalism and clear communication throughout the claims process, highlighting individuals like Tom Smullen for their exceptional service.
Customers appreciate being kept informed and the eventual successful outcomes of their claims, even if the process takes time. However, a significant number of complaints focus on poor communication and unresponsiveness, with several reviewers expressing frustration over long delays and lack of updates on their cases. Many feel abandoned, citing difficulties in reaching the company via phone or email. Overall, while some customers have had positive experiences, the prevalent issues with communication and case handling lead to a largely negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 60 | 100% | +1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 4 |
| Oct 24 | 3.7 | 3 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.8 | 4 |
| Feb 25 | 1.5 | 4 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | 2.0 | 3 |
| May 25 | 1.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 2.3 | 3 |
| Aug 25 | 3.9 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I want to take a moment to acknowledge the exceptional service I received from Chase Monro Claims during my recent cl...”
“Like a lot of other people waste of time no reply’s to emails don’t answer the phone especially if you ring off the n...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.8 out of 5 (fair) | 100 out of 100 | 3.9 out of 5 (good) | 2.6 out of 5 (poor) | +8% | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Chase Monro Claims is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 2.6).
60 reviews of Chase Monro Claims. Filter by what matters to you.
Over a year ago
I want to take a moment to acknowledge the exceptional service I received from Chase Monro Claims during my recent claim process. From the very beginning, they’ve been open, transparent, and consisten... See more
Over a year ago
Very helpful and clear explanation of what is going on with my case. Very nice people
Over a year ago
Absolutely terrible company to work with, 5 years my claim has been going on and every single time it's me thats chasing them up, I've had 3 different "solicitors" working on my case as I'm only assum... See more
Quick answers to the questions people ask most.
Chase Monro Claims has received a mix of reviews, with an overall rating of 5/5 from satisfied customers who praise their professionalism and handling of claims. However, there are also negative reviews highlighting delays and communication issues, indicating varied customer experiences.
Chase Monro Claims is not considered a scam, but some customers have reported safety concerns due to a lack of communication and responsiveness. Verified reviews reflect both positive outcomes and frustrations, suggesting that experiences may vary.
Chase Monro Claims specializes in handling various types of claims, including car finance claims. Clients have reported receiving thorough assistance throughout the claims process.
Chase Monro Claims typically operates on a no-win, no-fee basis, meaning clients only pay if their claim is successful. Specific payment details should be discussed directly with their customer support.
If you have a complaint, it’s advisable to contact their customer support directly. While some reviews mention communication issues, others highlight helpful staff who provide clear updates on claims.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 53% are 1–2★.
Chase Monro took over my claim from another claims company and since they have been in charge of my claim, they have been absolutely fantastic. I have been kept informed all the way through and especially when I emailed to get updates was not a problem at all either. The process is a long process but they got to the end result and I am more than happy with their help 😃
I want to take a moment to acknowledge the exceptional service I received from Chase Monro Claims during my recent claim process. From the very beginning, they’ve been open, transparent, and consistently professional. I was kept well informed at every stage, with no vague promises or rushed settlements , just clear communication and realistic Chase Monro Claims took the time to explain each step thoroughly. They didn’t try to inflate my hopes or push for a quick resolution. Instead, they focused the on doing things properly, with integrity and care. Their approach gave me confidence and peace of mind, and I genuinely appreciate the honesty and respect they showed throughout. If you’re looking for a claims service that values transparency and treats you like a person rather than a case number, Chase Monro claims is the one for you.
Very helpful and clear explanation of what is going on with my case. Very nice people
Absolutely terrible company to work with, 5 years my claim has been going on and every single time it's me thats chasing them up, I've had 3 different "solicitors" working on my case as I'm only assuming they see what the company is all about and leave, I've emailed them AGAIN today I'm not holding my breath to hear anything back, terrible service!
Like a lot of other people waste of time no reply’s to emails don’t answer the phone especially if you ring off the number they have on file for you, as I phoned off a family members and they rang back within 10 minutes thinking it was a new claim. To be told my case handler would ring me back within 48hrs no phone call off them. Did the same the week after and was told the same still no one has phoned me back ridiculous company to deal with!! Never again will I use this company and I would suggest other stay very clear of them too..
Expertly handled claim. No fuss, constant updates and professionalism of staff especially Tom Smullen.
I made a car finance claim it has taken a bit of time but at no point was I promised a quick claim. Paddy made me aware of the time scales involved and kept me up to date when any updates were available. I have now received my payment today. Brilliant service
First started a claim for car finance 3 years ago and got put forward for chase monro. The process did take a lenghtly time but I have now today got my compensation. It's not chase monros fault for the time process its the lender and evidence gathering. I cannot fault Paddy my solicitor who from start to finish engaged with me to update my process on the claim on a regular basis. We finally got the financial ombudsman to get involved and from then the process sped up. Paddy's guidance and reassurance was impeccable and if in future id need to do this again I would choose the firm. 😊 Just be patient!! All things good come to those who wait!
Unbelievable that a company can ignore people like they do been going on years terrible service still unresolved so going to a different company
I didn’t choose Chase Monro, the initial company I was dealing with passed me on to them (as in I didn’t get a say). I had an email in June 2024 that my details had been passed across and chase monro had been dealing with. I heard nothing; I had to chase down my claim. I finally heard back at the end of May 2025, which said they’ll be in touch at the end of June. It’s now July, I’ve chased and got nothing back.
Do not use this useless company ChaseMunro , they refuse to answer emails and telephone calls and in over 1 year i have not received any communication at all , they do not value customers and to be honest they are a complete waste of space and time, after all this time i still do not know how my case is going and if they are even working on it, take my advise and do not use this useless second rate solicitor
Didnt find this help full at all
It has been a long journey but a simple process, with regular communication at each step of the way. The team have been prompt and clear with answering questions & helping me through the process.
Similar to alot of other people, haven't heard of anything in months, no update on my case and emails ignored.
Waste of time very unprofessional
Chase monro have been so helpful and thorough throughout the whole process ! Tom smullen has been exceptionally hard working on my case keeping me very well informed and up to date across all aspects and stages of my issue. Can’t thank them enough for their dealing with this for me.
I’ve just received £3K. I wouldn’t have had this without their work. It did take its time but i happy with the outcome!
Do not bother with these morons. 2/3 years of going backwards and forwards sending paper work, correspondence etc. Promised case would be successful. Now, absolutely nothing. They don’t reply to emails and they don’t answer the phone. Avoid like the plague
Don't waste your time. This company has had my claim for 3 years from Blue Panda, I have been fobbed off for years now and no updates from them, they are ignoring my emails and calls. If I was you, persue your own claims but definitely do NOT go with this company, or Blue Panda.
Wasted 5 years of my life pursuing a case they reckoned was a clear cut one. No reply in over a month waiting on outcome to find that they had decided to not pursue further ??? Awful service slow and wasted my time (a lot of it sending documents and statements) ridiculous
Chase Monro Claims Ltd is a claims management company based in the UK, specializing in helping consumers navigate compensation claims related to financial mis-selling, particularly in the motor finance sector. Established in 2012, the company has built a reputation for assisting clients in obtaining rightful compensation for mis-sold financial products. Their expert team of account managers and claims assessors works diligently to gather necessary documentation and assess claims to ensure clients receive the money they deserve. Chase Monro Claims operates on a No Win No Fee basis, meaning clients incur no costs unless their claim is successful. The company charges a fee that ranges from 18% to 36%, including VAT, based on the compensation amount. This transparent approach, combined with the expertise of their solicitors in consumer litigation, positions Chase Monro Claims as a trusted resource for individuals seeking redress in financial disputes.
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