Finance of America is a leading provider of reverse mortgage solutions, specializing in helping homeowners aged 55 and older unlock the equity in their homes to achieve financial confidence and flexibility in retirement. The company offers a variety of services aimed at addressing the financial needs of seniors, including access to cash for medical expenses, home renovations, and providing financial support for loved ones. With a strong commitment to customer satisfaction, Finance of America is recognized for its expertise in reverse mortgages, allowing clients to remain in their homes while benefiting from the value of their property. The company is dedicated to guiding its customers through the reverse mortgage process and ensuring they understand their options, making it a trusted choice for seniors seeking to enhance their financial stability.
Finance of America receives high praise from customers for its seamless and supportive loan process, with many reviewers highlighting the helpfulness and expertise of staff members like Frank Joseph, Gregory Brannis, and Joel Garcia. Reviewers appreciate the guidance provided throughout the experience, noting that the process is easy to navigate and well-explained.
However, some customers express concerns about trust, citing instances where they felt misled regarding the handling of funds, such as unexpected deposits instead of requested credit lines. Additionally, a few negative reviews mention aggressive follow-up calls, which detracted from their overall experience. Despite these criticisms, the majority of feedback remains overwhelmingly positive, reflecting a strong sentiment towards the company's service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.7 | 29 |
| Sep 25 | 4.5 | 31 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The whole process ran very smoothly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Finance of America is #4 of 5 on overall rating in this group.
60 reviews of Finance of America. Filter by what matters to you.
Over a year ago
The process was so easy, everything just fell into place. Frank Joseph guided me through even when we would hit a road block. I was not expected to come up with everything several times concessions we... See more
Over a year ago
Gregory Brannis was excellent, precise, efficient and kind.
Quick answers to the questions people ask most.
Yes, Finance of America is a legitimate company with a strong presence in the finance and insurance sector. They have received numerous verified reviews, showcasing a mix of positive ratings and personal experiences from customers.
Finance of America is not a scam; customer feedback indicates a generally positive experience with their services. Many reviews highlight supportive staff and a smooth process, although some concerns about communication were noted.
Finance of America offers a range of financial services, including loan origination and mortgage solutions. Customers have praised the guidance provided by agents like Frank Joseph and Gregory Brannis throughout the application process.
Finance of America typically accepts various payment methods, including bank transfers and checks. Customers are encouraged to confirm specific payment options with their loan officer or representative for clarity.
You can contact Finance of America's customer support through their website or by calling their office directly. Many customers have reported positive experiences with responsive representatives like Terrie and Heather.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ed was a great coach
Was supposed to be a line of credit but someone in the company decided to deposit all available money in my checking account instead of the $3000.00 I requested at closing. Very little went as expected or told things would go, very sorry that I chose Finance America to handle this process.
The process was so easy, everything just fell into place. Frank Joseph guided me through even when we would hit a road block. I was not expected to come up with everything several times concessions were made from Finance Of America.
Gregory Brannis was excellent, precise, efficient and kind.
Marilyn Lee
Joel Garcia made my experience great! He always made me feel fully supported, guiding me through various complications, as they came up. There whole process seemed effortless from my side. And as an older person, I truly appreciated his kindness, patience, and understanding. I couldn’t have asked for better help. And other people like Ericka, and Jocelyn, were also easy to work with! Joel, and his team were there with me every step of the way! I already referred a friend. That is the highest compliment I can give! I highly recommend Joel and his team to anyone thinking about a reverse mortgage.
Terrie, our analyst, made the whole process more comfortable for my wife and I. She was patient and responsive. Our closing was on a Saturday. She gave us her personal cell phone number in case we had any questions.
Brandon, our loan officer was great always calling to explain the process and how we were progressing. The only drawback was all of the paperwork that the government required. Much of it was duplicate to other forms already provided. Too much government regulation - much unnecessary
The whole process was easily explained and I wasn’t rushed to get documents sent to the company. Everyone I talked to was very nice and polite and I would recommend them in the future to anyone. I’m very satisfied.
So far very good
This company is terrible ! Starting with BADGERING telephone calls after I made an inquiry. Was called DAILY even though I told the rep I would call when I made decision to proceed. Was told process should take about 3 weeks. Took 2 1/2 months. Processors didn’t know what they were doing. Worst part was A MONTH was wasted when company kept insisting the deed for my mother’s trust was not acceptable. Finally my attorney intercepted and guess what? It was accepted. We were told closing costs would be $5400 but the HUD-1 statement had $6029. Asked repeatedly for this to be corrected and it was not. They somehow changed the calculation at the last minute that some other fee increases by $600. I can’t help but wonder where the $29 went ….still waiting for response from the ‘manager’. This company is crooked and takes advantage of seniors!
The whole process ran very smoothly. We were able to close in a very reasonable amount of time. My tep Marc was extremely knowledgeable and walked us through every aspect of the process.
The pleasantness of the representative that I spoke with. She answered all my questions to the point where I understood everything I needed to know. She responded back to me anytime I called her. We had very good clear communication.
Heather was exstremly helpful couldn't of down this without her help.
Just make sure you have any late payment cleared b for you begin
Angelina! I could not have asked for a better agent to help me through the process. She is very knowledgeable with the rules and regulations. If I had a question she always made sure I understood her answers. When the process was nearing the end, I wanted the money deposited into my savings account. That was something new and she made it possible for me. I later found out that others on her team didn’t know that it was possible. She is very easy to communicate with. If there were six stars, I would give it to her.
All involved seemed to try to make the experience as seamless as possible.
Need more appraisers took over two weeks due to very slow response from appraiser. Jared did an excellent job of keeping me appraised of process.
Easy to keep in touch, very knowledgeable,
It was a great experience.
Finance of America is a leading provider of reverse mortgage solutions, specializing in helping homeowners aged 55 and older unlock the equity in their homes to achieve financial confidence and flexibility in retirement. The company offers a variety of services aimed at addressing the financial needs of seniors, including access to cash for medical expenses, home renovations, and providing financial support for loved ones. With a strong commitment to customer satisfaction, Finance of America is recognized for its expertise in reverse mortgages, allowing clients to remain in their homes while benefiting from the value of their property. The company is dedicated to guiding its customers through the reverse mortgage process and ensuring they understand their options, making it a trusted choice for seniors seeking to enhance their financial stability.
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