Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
Friendly Rentals receives a mix of feedback from customers, with a notable 82% expressing positive experiences. Many reviewers highlight the excellent locations of the apartments, describing them as well-equipped, spacious, and clean, making for a comfortable stay.
Positive sentiments also extend to the friendly staff, who are often praised for their helpfulness and responsiveness. However, there are significant complaints regarding customer service, particularly related to unaddressed issues with properties and difficulties in redeeming vouchers for canceled bookings during the pandemic. Some customers report feeling ignored or mistreated by landlords, which detracts from their overall experience. Despite these criticisms, the majority of reviews reflect satisfaction with the quality of the rentals and the service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 438 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 2 |
| Aug 21 | 4.3 | 3 |
| Sep 21 | — | 0 |
| Oct 21 | — | 0 |
| Nov 21 | 4.0 | 2 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 1.0 | 1 |
| Apr 22 | — | 0 |
| May 22 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 438 most recent reviews.
“Tuvimos muy buena experiencia con Friendly Rentals en nuestra estadia en Barcelona”
“Madrid Latina XII séjour du 4 au 8 octobre 2019 Le check-in n'a pas lieu dans le logement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 3.6 out of 5 (good) | — | 438 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Friendly Rentals is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 3.6).
438 reviews of Friendly Rentals. Filter by what matters to you.
Terrible service. Lies all around. We got a place with AC and it wasn't working. They offered fans... We refused and left the premise, and they still charged us. We're now dealing with a refund from a terrible company. Not recommended
Keys were very easy to collect, the apartment is situated in an excellent location. Friendly Rentals also office a free bag drop at their offices on the day you depart which was very helpful.
It was excellent accommodation the apartment fully equipped excellent location with fantastic view
The apartment is very nice. Clean, great location. We had a nice days there and os course we back.
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Vamos chicos, el equipo que nos asistió durante nuestras vacaciones en Madrid fue de lo mejor, en particular, los tres chicos que nos atendieron fueron demasiado atentos a cada uno de nuestros requerimientos, la asistencia a todas nuestras quejas fueron atendidas de inmediato. Solo queda pedirles que sigan así, son una empresa bastante confiable.
Great location just off Catalunya square and Las Ramblas, well equipped apartment and very clean You get the key from their office which is about a 5 mins walk from the apartment We had a great stay and would definitely stay there again should we come back to Barcelona
Realice una reserva a una propiedad de Friendly Rentals en Madrid por medio de Booking.com, cuando llegue a la propiedad no era lo que esperaba, me encontré con una suite en un sótano de 2 pisos abajo donde el ascensor no llegaba, además era frente al basurero lo cual tenía un olor desagradable. Solicite el cambio de propiedad o de piso y se negaron me dijeron que no tenían propiedades disponibles y que tampoco podían pagarme un hotel eso fue lo que José quien me dijo ser el “Gerente” me informó. Después de varias llamadas encontré un hotel y cerca y tuve que irme con mi madre quien se está recuperando de un cancer y con discapacidad y algunas maletas llenas de medicamentos y de una maquina de oxígeno. Asistí a las oficinas y hablé con Ángel quien me dijo que mi reserva se encontraba activa cuando yo la cancelé y recibí el correo de confirmación de cancelación, además se encontraba una señora con pésima actitud quien me prohibió quejarme de “un compañero” cuando es un derecho de consumidor el expresar quejas y sugerencias. La atención en las oficinas de Friendly Rentals de Calle San Marcos 9 es terrible e ineficiente, tengo grabada toda la conversación desde Mercedes la housekeeper, José, Ángel y la señora que se negó a decirme que cargo tenía. Se negaron a reembolsarme el dinero, cuando no existe teléfono de emergencia para llamar a un hospital, ambulancia o emergencia y eso puede causarle la muerte a cualquier huésped.
Finger weg. Appartements sind das billigste vom billigsten. Mein tipp: niemals kreditkarte angeben. hätte die vielen negativen bewertungen vorher lesen sollen. bestehen sie darauf, dass keine kaution hinterlegt werden soll. die kaution wurde einfach nicht zur gänze zurückbezahlt. mit sehr sehr seltsamen argumenten. Es wurde absolut nichts beschädigt. und jetzt wird auch noch geantwortet, dass etwas beschädigt wurde. dann geben sie bitte bekannt was genau beschädigt wurde? 24.01.2020...also...was wurde beschädigt?
Nous avons séjourné 2 nuits à l'appart-hôtel Friendly Rentals à Séville. L'accueil était très professionnel, avec de bons conseils pour sortir / visiter la ville. La localisation permet de rejoindre facilement tous les endroits touristiques à pied. L'appartement en lui-même était moderne et lumineux, avec tout le nécessaire pour cuisiner. Sur le toit se trouve une petite piscine ainsi qu'un solarium avec des transats, très agréable au coucher du soleil. Je recommande vivement d'y séjourner.
Estafa!! Ojo letra pequeña. Publicidad engañosa. Omiten información relevante en la hoja de reserva.
Beautifully appointed and located apartments in Seville. The apartments are light and airy and ours, for a family of 4 were really spacious. They have everything you could need for self catering, although we were only staying for 2 nights so didn't need an oven, dishwasher or washing machine. There is a small pool and sunbathing terrace on the roof which provided a fabulous relief from the heat of the city.
We have just returned from San Sebastián having stayed at Villa Buda rented through Friendly Rentals the position of the property was very convenient for the beach and the old town , that’s the positives on arrival we were met by the Macarena who insisted that I pay her cash when I pointed out that the invoice stated we could pay by card or cash she insisted on cash, some 1175.00 euros which took several visits to cash machines due to daily limits. We were told to leave it on the kitchen table as she has an office in the garage and would collect it later and not to worry about the noise coming from the garage when she is there with her two children husband and the dog? We where under the impression that we had rental the whole house evidently not. The pictures you supplied shows garden furniture with sun loungers and an umbrella on the table and chairs this was not there the table and chairs we’re filthy which we cleaned ourselves the whole house was filthy the washer dryer well the dryer did not work and the freezer door was jammed up with ice. Ants all over the kitchen the towels smelled musky plus the dust everywhere. This is described as a luxury house unfortunately for us this was not the case. The total cost was 1550.00 EUR I expected the house to be cleaned if you would like photos I have them.
My experience at Friendly Rentals Madrid was great. The apartment was located right in the middle of downtown Spain, walking distance from the Royal Palace and La Gran Via. It was very spacious, very clean, had lots of space to hang dry your clothes, 2 full bathrooms, and it even had Central Air Conditioning! (Most places don't have A/C). It was easy to find and had all different types of convenient stores right outside the apartment open late unlike many other Airbnb's in Europe. Thanks
Appartamento molto vicino alla metro Rocafort. Si raggiunge con una breve passeggiata anche Piazza di Spagna ricca di bar e Centro Commerciale Arena. L’appartamento è ben disposto e dispone di 2 piccoli bagni. Ha tutto quello che serve per far soggiornare 6 adulti e 1 bimbo di 3 anni. Gli unici aspetti negativi sono lo spessore dei muri per i rumori lungo le scale e vicini molto rumorosi e i bagni molto piccoli. Per il resto ci ritornerei.
Perfect accommodation for 4 people, close to the Metro station and also pretty close to the city center. The apartment was clean and fully equipped, the terrace is lovely. Would definitely come back or book with Friendly Rentals again, in one of their various locations.
I'm using Friendly rentals for the third time, and I'm happy again with the service they have provided- nice apartments on good locations. Thank you!
Easy reservation Contact made before we left Friendly Rentals arranged taxi at airport Charming girl met us at office gave us our key and gave information about Valencia Excellent apartment very clean smart and well equipped in a quiet area with many restaurants ,convenient to bus Good value Taxi arranged to take us back to airport Highly recommended
Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
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