Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
Friendly Rentals receives a mix of feedback from customers, with a notable 82% expressing positive experiences. Many reviewers highlight the excellent locations of the apartments, describing them as well-equipped, spacious, and clean, making for a comfortable stay.
Positive sentiments also extend to the friendly staff, who are often praised for their helpfulness and responsiveness. However, there are significant complaints regarding customer service, particularly related to unaddressed issues with properties and difficulties in redeeming vouchers for canceled bookings during the pandemic. Some customers report feeling ignored or mistreated by landlords, which detracts from their overall experience. Despite these criticisms, the majority of reviews reflect satisfaction with the quality of the rentals and the service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 438 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2022.
| Month | Average | Reviews |
|---|---|---|
| Jul 21 | 5.0 | 2 |
| Aug 21 | 4.3 | 3 |
| Sep 21 | — | 0 |
| Oct 21 | — | 0 |
| Nov 21 | 4.0 | 2 |
| Dec 21 | — | 0 |
| Jan 22 | — | 0 |
| Feb 22 | — | 0 |
| Mar 22 | 1.0 | 1 |
| Apr 22 | — | 0 |
| May 22 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 438 most recent reviews.
“Tuvimos muy buena experiencia con Friendly Rentals en nuestra estadia en Barcelona”
“Madrid Latina XII séjour du 4 au 8 octobre 2019 Le check-in n'a pas lieu dans le logement”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.0 out of 5 (good) | 3.6 out of 5 (good) | — | 438 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Friendly Rentals is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 3.6).
438 reviews of Friendly Rentals. Filter by what matters to you.
Ich weiß nicht wo ich anfangen soll - es würde ein Roman werden , für 150€. pro Nacht totale Abzocke u.a. duschen mit eiskaltem oder kochend heißen Wasser...... Letztendlich fast den Flieger versäumt, da die junge Frau zu spät kam. Für uns war der Barcelona Trip ein Alptraum dank Friendly Rentals .
Used this form a couple of times with mixed results. Had a great experience with an apartment in Madrid and a terrible one in Paris. The flat in Paris was dirty, drab and poorly furnished. I posted a review to FR but they did not put it on their website. They did not reply when I contacted them to ask why. Terrible practice.
Van 22-30 augustus logeerden wij in las letras I te Madrid, via friendly rentals. Het appartment was onderkomen. Schade aan de houten vloer van de slaapkamer, omdat het water niet inde afvoerput van de douche, maar de slaapkamer in stroomde. Deze douche was dus niet bruikbaar. Omdat we maar met zijn 2- en waren was dat niet eenheel groot probleem, omdat er nog een tweede douche voorzien was. Daar begon echter de afvoer vsn de wasbak na enige dagen flink te stinken. Met een plastic dopje hebben we dit opgelost. Even veel stank was te vinden in het rubber van de was machine: een dikke drad van viezigheid. Gebruikt hebben we hem niet. De kleren zouden er stinkender uit gekomen zijn dan ze erin gingen. VErder waren twee stoelen dusdanig slecht in elkaar gezet dat instortingsgevaar dreigde bij het gebruik. Communicatie over stoelen en wasmachine verliep moeizaam. Geen reactoe op stoelen en verkeerde aanbod van oplossing voor de wasmachine. Zonder toestemming is iemand in hte appartment geweest, die een goede afsluiting van de afvoer heeft gerealisseerd. So far, so good. Na ons verblijf had ik binnen zeven dagen de borg van 200 euro verwacht op mijn rekening. Helaas. Na tien dagen een foto van een reeds bekende schade aan de sofa, met de mededeling dat wij hier voor verantwoordelijk waren en dat dit 280 euro zou kosten. Hierop heb ik meerdere mailtjes gestuurd om te protesteren, waarop geen reactie is gekomen. Weg borg. Dus: huur niets bij deze boevenbende.
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Londres apartment Before even going I regretted booking with them. However, over the phone, they were extremely friendly. I read soooo many reviews and most of them seemed fake to me because people only had 1 review and they were giving 5 stars!! It simply seemed dodgy. I took a leap of faith and went anyway because I was not going to get my deposit back of 25%! I got to Barcelona and called them to let them know that I will be at the office in an hours time (as instructed in the booking email) but I don't think the lady on phone understood or cared which brought back the fear of that this holiday is going to be awful!!! Anyways, I went to their office to pick up the key. The office is at a good location and not that difficult to spot. It is quite a fancy office, was extremely busy with clients/travellers so it did put me at ease thinking things won't be too bad. The ladies were very professional, polite and spoke good English. I collected the key, paid the deposit of 200 Euros on the card, signed whatever was needed to be signed and was on my way to the apartment. The apartment was really clean and well kept when I entered. There was a little welcome pack with kitchen essentials in the kitchen. The kitchen had all the cutlery, glasses, plates, cooking utensils etc one would need. There were crisp white linen and towels in every bedroom. There was also a blue file with all the instructions that I needed to know like wifi password (wrong password btw we used the correct password from under the router), where to take the trash etc. It also had the very important information to always double lock the apartment. I only realised the kettle was broken when I wanted to make tea the next morning. I reported this immediately by phone and was told someone will replace this today when I am out. I was sceptical but agreed anyway and didn't leave any valuables at home just in case!! Came back at 11 pm and no kettle was replaced. I emailed them at night and received an email around 9 in the morning to say that it will be replaced today. It was replaced with a brand new kettle on this day. Honestly, I don't mind the broken kettle too much but I wanted to make sure I reported the broken item because of the deposit I had paid, I didn't want it affecting the deposit. The tv in the apartment only had Spanish channels. I would have liked some English option. The apartment also had travel plugs etc but we had brought our own so didn't use them but it was good to know there were some around. We had a pleasant stay overall. We tried to leave the apartment in good condition i.e. took out all the trash, cleaned the kitchen, brushed the apartment, folded the towels, made bed etc because I think it is only fair we leave it in a condition as close to as how we found it. Will I book with them again? Probably, but getting a key from a different location is a huge turn off from the actual location. Perhaps, they can charge a little extra for providing keys on the location as they do if I was to check in after 9pm.
10 tot 14 augustus heb ik samen met 6 vriendinnen, 4 nachten doorgebracht in Barcelona in een van de appartementen van friendly rentals; bok 11. Allereerst werden wij uiterst onvriendelijk ontvangen. De meneer die ons hielp was erg geirriteerd en begon meerdele malen te zuchten gedurende incheck. Verder hebben wij vanaf 10 uur ‘s ochtends tot 15:00 u moeten wachten voordat wij het appartement in konden. De foto’s die op de site werden getoond waren anders dan het echte appartement. Daarnaast diende wij voorfafgaand aan ons verblijf 200 eu aan borg af te staan. Na afloop van ons verblijf zouden wij dit bedrag netjes terug gestort krijgen, indien er geen schade in het appartement was. Hoewel wij 100% zeker zijn dat er geen schade was toegebracht aan het appartement, beweert Friendly rentals dat dit wel het geval is. De tafel is beschadigd waardoor wij de borg niet geheel terug krijgen. Naar verloop van tijd hebben wij zelf moeten vragen om de borg en is dit erg onprofessioneel verlopen. Ik raad je aan geen reservering bij deze organisatie te maken of te zorgen voor erg goed bewijs waaruit blijkt dat je geen schade hebt toegebracht!! Al laatst wil ik zeggen boek nooit meer een appartement bij deze organisatie!!!
Affidabili, onesti, molto disponibili. Abbiamo prenotato un loro appartamento a Barcellona tramite booking.com e siamo soddisfatti. Comunicazioni sempre celeri e precise. Nessuna pecca da segnalare.
Son una verguenza. Apartamentos sucios, pequeños y que se separan de una pared enana del vecino. El equipo de friendly rentals esta mal cohesionado, no se ponen de acuerdo entre ellos y para solucionar un problema por internet tardé una eternidad.
We booked Villa Buda, Miraconcha, San Sebastian, Spain (June 2-7 2018) through Friendly Rentals Barcelona and met the owner of the property Marcarena on arrival. She was paid €1,705 cash and she explained that the fridge-freezer was broken, but did not point out any of the other numerous faults. On closer inspection after her departure we found the house to be in a disgustingly filthy state, (see photographs). We, (three couples), contacted Friendly Rentals two hours after our arrival requesting alternative accommodation and that they should send a representative to inspect the premises. Friendly Rentals contacted the owner who sent in a cleaner the next day to give the place a cursory wipe over, but the dirt had accumulated over a long period .and would have needed deep cleaning. Friendly Rentals, on our behalf, requested compensation which the owner has refused and they have accepted her judgement and continued to advertise the premises. Our contract was with Friendly Rentals and we as stated Villa Buda is excellently situated but because of the unhygienic condition we received it in we were not supplied with the property as advertised. No one should contemplate renting this property in that condition and Friendly Rentals should not continue to market it in this state. We therefore strongly recommend people to avoid Villa Buda and Friendly Rentals until the situation has been rectified.
Katastrophaler Barcelona Trip dank Apartment von Friendly Rentals! - dreckiges Apartment - von der Decke fielen Insekten aufs Bett und aus dem Holzesstisch kamen diese ebenfalls rausgebrochen 😡😑. - nachts kaum Schlaf, da super laute Nachbarschaft umgeben von Bars. Fenster schließen hilft nicht, da diese gefühlt ausm Jahr 1786 und natürlich keine Dichtung haben. - apartment im 5 Stock ohne Aufzug. Wurde natürlich vorher nie kommuniziert. Was wenn alte Leute dabei sind oder Eltern mit Kinderwagen ?!! Diese Agentur zockt Touristen ab in dem Sie die Wohnung auf Fotos super in Szene setzt aber wenn man dort ankommt, ist es teilweise das letzte Drecksloch. Habe leider vor meiner Buchung nicht richtig recherchiert, ansonsten hätte ich niemals mit friendly rentals gebucht. Lediglich negative Kommentare im Internet zu finden. Lasst euch bitte nicht auf diese Verbrecher ein!!!
Accommodation was excellent and we had an enjoyable problem free break in San Sebastien. However, they are still holding our security deposit after promising it would be repaid. Cannot get their Barcelona office to answer the phone and emails are being ignored. Lots of contact before but hopeless customer after service. Update. After numerous unanswered emails and telephone calls. I threatened to send a collection agent into their Barcelona office. They then contacted me and the deposit was returned a week later. A stupid situation because the accommodation was perfect and booking service good.
MAI PIU, assolutamente negativo. Eravamo 11 persone e abbiamo pagato due volte le tasse di soggiorno senza restituirci l'importo pagato in più. Hanno accettato soldi contanti senza rilasciarci la ricevuta e in più ci hanno addebitato lo stesso importo su carta di credito. La struttura, che ci ha risposto nella persona di Tommaso e che abbiamo contattato non appena ci siamo accorti di quello che pensavamo fosse stato un errore facilmente risolvibile, è stata sgarbata e per nulla disponibile ,non ha fatto nulla per verificare e chiedere al ragazzo tale Oscar che ci ha fatto il check in in merito ai soldi contanti che gli abbiamo lasciato. DISONESTI. Inoltre se affittate case con Friendly Rentals non verrà nessuno ad aprirti casa, consegnarti le chiavi e spiegarti come funziona, ma dovrai andare tu presso i loro uffici, perdere tempo prezioso considerando che sei in vacanza, magari arrivare da tutt'altra parte della città, firmare un contratto dove dichiari che il contenuto della casa è in perfette condizioni...ma come fai se non sei ancora neanche entrato?!?! E non è finita, per riconsegnare le chiavi non basta lasciarle in casa ma devi andare ovviamente tu in un'altro ufficio perdendo ulteriore tempo e consegnarle. MAI PIU MAI PIU MAI PIU. NON FIDATEVI DELLE BELLE FOTO, SONO SOLO FOTO FATTE BENE E LA STRUTTURA NON è ASSOLUTAMENTE UNA STRUTTURA DISPONIBILE E CORTESE. aggiornamento: dicono di aver chiesto al ragazzo che ci ha fatto il check in e lui nega di aver ricevuto soldi contanti da noi, è INACCETTABILE una struttura seria dovrebbe avere personale SERIO, ora sappiamo che fine hanno fatto i nostri soldi...truffatore.
Brilliant apartment in a great spot in Sitges. Everything you could want with amazing views and a wonderful rooftop terrace overlooking the beach and the church. Highly recommend and very easy and simple handover. Will be back!
If I could give zero stars I would, my daughter and 4 friends rented an apartment, there was no concierge, and the safe also did not work in the room, girls went out came back it wasn’t until the next morning all their money was missing, clearly no signs of break in! They spent the last day in the police station, they weren’t even prepared to check cctv it help 5 young girls, but had the nerve to charge them 20 euros to let them back in the room as something was forgotten, what place tells you to leave the keys in the room when you leave, they must also have a spare set for when your out too! UPDATE When I called the company they told me they would update me they sent a response they wouldn’t do anything until a police report was made which it was, but can you believe they didn’t look at cctv, the door was locked, it can’t be double locked from outside, but check other reviews on how this company take money from people when there is no check out process and charge people for breakages etc and yes I am going on as many reviews on sites there is to let people not to deal with them. Readers please note they stated that the girls didn’t lock the door properly, if we apply some common sense due to no check out process and you have to leave the key in the room, why would my daughter have to pay them 20 euros for locking herself out, this clearly shows the doors locks behind them, absolute idiots and they clearly thinks their potential customers are too.
super service, friendly & efficient staff, lovely apartment, modern clean & well equipped,we enjoyed our stay immensely.
I really enjoyed my stay in Madrid booked via Friendly Rentals. The apartment was very comfortable and lovely and clean. We had all the facilities we required. The attention of the staff was fantastic and I would recommend booking in Madrid through their office there.
No issues, seamless transaction, apartment with a central location and close to amenities
The apartment was excellent with ample appliances for self catering. It is light and bright and pleasantly furnished.The local Central market is at the end of the street and there are other food shops nearby. Restaurants and cafes abound in the neighbourhood.The apartment is close to the main tourist attractions. The service received from Friendly Rentals was excellent and we will use again.
Lovely accommodation. Fantastic location, everywhere we wanted to visit was only meters away! ☺️ Clean and the bed was super comfortable. We also were overlooking the santa plaza Ana square which was a nice touch especially at night! Would highly recommend
Tuvimos muy mala experiencia con un apartamento que alquilamos con esta empresa en Madrid, llame varias veces a la empresa para comentar que viajamos por trabajo y que necesitaba un apartamento con garaje ya que llevamos furgoneta y necesitabamos cargar y descargar diariamente y nos comentaros que sin problema. teníamos cerrado6 el apartamento con garaje privado y finalmente llegamos al apartamento y nos comentan que la dueña del apartamento lo tiene ocupado y que nos dan la solución de un parking privado en Madrid el cual nos sale tres veces más caro que lo contratado ya que nuestra estancia era de una semana. Después de todos estos problemas la solución de la empresa fue que si no estábamos contestos dejáramos el apartamento la segunda noche y nos querían cobrar 200€ por una noche. Mucho cuidado.
Friendly Rentals is an online platform that specializes in providing vacation rental accommodations to travelers seeking short-term stays in various destinations. The company offers a diverse range of rental properties, including apartments and homes, catering to individuals, families, and groups looking for comfortable and convenient lodging options. With a focus on customer satisfaction, Friendly Rentals aims to connect guests with quality accommodations that meet their specific needs. The target market for Friendly Rentals includes both leisure and business travelers who prefer the flexibility and amenities of a rental property over traditional hotel stays. By facilitating a seamless booking experience, the company helps customers find suitable lodging alternatives in popular tourist destinations. Friendly Rentals is dedicated to enhancing the travel experience by offering a wide selection of properties and user-friendly access to information.
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