Gigantic Tickets is a reputable ticketing platform that specializes in providing face value tickets for a wide range of live events, including concerts, festivals, theater performances, and sports. As an authorized ticket agent for major shows across the UK, the company offers customers access to tickets for high-demand events, ensuring a secure and transparent purchasing experience. Targeting music enthusiasts, theater-goers, families, and sports fans, Gigantic Tickets caters to diverse interests, making it easy for consumers to find and book tickets for their favorite experiences. The platform features a user-friendly interface, allowing customers to explore events by location, genre, and date, while also providing helpful resources such as order tracking and a comprehensive help center. With its commitment to customer service, Gigantic Tickets aims to enhance the event-going experience for its users.
Gigantic Tickets receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent customer service, noting that representatives like Gemma and Holly are quick to resolve issues and provide helpful assistance.
Positive experiences include smooth ticket purchases and effective handling of refund requests. However, a significant number of complaints focus on the ticketing system's reliability, with several customers reporting difficulties in accessing their tickets and issues with refunds, especially when illness prevents attendance. Some express frustration over the strict refund policies, which require medical evidence for claims. Overall, while Gigantic Tickets offers commendable customer service, the challenges with ticket management and refund processes leave many consumers dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 145 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.4 | 50 |
| Jun 25 | 4.1 | 38 |
| Jul 25 | 3.6 | 36 |
| Aug 25 | 3.6 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 145 most recent reviews.
“Gemma was so helpful and resolved my query instantly”
“I always wondered if this was a scam imo and I now know the answer, absolutely appalling customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.4 out of 5 (fair) | 2.7 out of 5 (poor) | — | 145 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | — | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: Gigantic Tickets is #3 of 5 on overall rating in this group.
145 reviews of Gigantic Tickets. Filter by what matters to you.
My Girlfriend tried to order tickets, with her account, it wouldn't let her even though she had her password wrote down. Then she tried resetting her password which she did. It then said this account is already in use. In the end I had to create an account myself so we could get tickets. Why was it so difficult?
Apple Wallet is a Thing. Please advance your calendar to 2025.
Dissapointing lack of help with trying to book accessable tickets. Contacted them in advance, only got a reply after all tickets were sold out so had to purchase regular tickets. After that, no other help was offered.
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We had tickets to the Alison Moyet concert. The opening act was a singer that we had never heard of and wouldn't want to hear again. Imelda May cancelled due to illness. Daniel Gillespie of The Feeling took her place. He was ok but had no backing singers. Alison Moyet is great, a brilliant artiste but the stage was just to big for her, in fact for all of them. A stage that size needs a buzz with lighting,more musical backup or backing singers. The whole thing was a disappointment. As for the food and drink stalls, so over priced and as a vegetarian not a lot of choice. What I had was cold and tastless with soggy fries.
We recently attended the Ludovico Einaudi concert at Edinburgh Castle, and while the music was as breathtaking as expected, our experience was significantly diminished by poor ticketing transparency and a lack of support. We paid £62.50 each for Block 14, Row CC, Seats 23–25. Despite being told after the fact that these were "not classified as restricted view," our line of sight was severely limited. From our seats, we could only see half the musicians and Ludovico himself. We had no view whatsoever of the animated visuals that clearly formed part of the show’s atmosphere, a major loss for an immersive experience. We also spent over two hours squinting into direct sunlight, including during much of Ludovico’s set. Sunglasses weren’t enough, we were shielding our faces and straining to see. The large video screens, which might have helped, were out of sync with the audio, making them more distracting than useful. We missed the support act due to long queues at the entrance and were further frustrated by the long delay between Sam Lee and Ludovico. Though the venue layout may be challenging, we were not warned to expect such disruptions. Nor were we informed that people would be allowed in well after the show had started, causing entire rows to stand mid-performance. I raised these concerns with the ticket seller and was told that because the seats technically had a “clear line of sight to the principal artist,” they were not considered restricted view. This is misleading. A technicality like that doesn’t reflect the actual viewing experience. I was also told that the seats were among the “second lowest priced options” but £62.50 is still a considerable amount for seats that failed to deliver a full view or comfort. Pricing tiers don’t excuse poor visibility or a diminished experience. Other audience members near us were moved or left altogether, but staff were not accessible once the main set had begun, so we didn’t want to further disrupt those around us by seeking help. In short, the ticketing process did not accurately reflect the quality of the seats or the experience they would provide. I strongly advise future attendees to research seating blocks in detail and to be cautious when booking through this seller. At this level and price point, audiences deserve clarity, fairness, and support, not just technicalities after the fact.
Gigantic Tickets is a reputable ticketing platform that specializes in providing face value tickets for a wide range of live events, including concerts, festivals, theater performances, and sports. As an authorized ticket agent for major shows across the UK, the company offers customers access to tickets for high-demand events, ensuring a secure and transparent purchasing experience. Targeting music enthusiasts, theater-goers, families, and sports fans, Gigantic Tickets caters to diverse interests, making it easy for consumers to find and book tickets for their favorite experiences. The platform features a user-friendly interface, allowing customers to explore events by location, genre, and date, while also providing helpful resources such as order tracking and a comprehensive help center. With its commitment to customer service, Gigantic Tickets aims to enhance the event-going experience for its users.
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