Need to improve their communication.
Need to improve their communication.

Gym Assistant is a comprehensive membership management software designed specifically for gyms, health clubs, fitness centers, and similar recreational facilities. The platform offers a range of features including automated check-in, billing solutions, and marketing communications tools such as email and SMS templates. With its user-friendly interface, Gym Assistant aims to streamline operations for small to medium-sized fitness establishments, enabling them to manage memberships effectively and efficiently. The software also includes a mobile app for members, allowing for convenient access and check-in capabilities. Additionally, Gym Assistant provides robust reporting features that help gym owners analyze financial performance and member engagement. Targeting fitness professionals and club managers, Gym Assistant delivers an affordable and powerful solution to enhance the overall management of fitness facilities.
Gym Assistant receives overwhelmingly positive feedback for its user-friendly software and exceptional customer service. Many reviewers highlight the simplicity of the system, noting that it effectively meets their business needs and is easy to navigate.
Customers appreciate the prompt and accommodating support from staff, often mentioning quick response times and helpful interactions. However, some users express frustration over support fees, particularly when issues arise after upgrades, indicating that the costs for assistance can be a drawback. Despite these concerns, the overall sentiment remains highly favorable, with many praising the software as a reliable solution for gym management. Overall, Gym Assistant is well-regarded for its product quality and service, making it a strong choice for gym operators.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 43 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 43 most recent reviews.
“Easy to talk to people and very accommodating”
“While the software does what I need, we recently upgraded the computer we run the software on”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · AI & Machine Learning.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | — | 43 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 10 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 10 |
Bottom line: Gym Assistant is #3 of 3 on overall rating in this group.
43 reviews of Gym Assistant. Filter by what matters to you.
One of the best companies I have ever dealt with. VERY HELPFUL, PERSONAL AND ABLE TO FIX EVERY PROBLEM (AND EXPLAIN)
I have been with Bio-Logic since I’ve owned my gym in 2008. They have great products and excellent customer service! I highly recommend this company to a gym or any other business that is looking for this type of product/service. Shawn Mielke, President Girlfriends Fit Club
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Great program, has all of the features needed, and can be used right out of the box with no formal training. Have never had any problems, and the only calls we have ever had to make were to increase the membership siza.
We are a small family owned and operated fitness center. We had previously used a custom wrote database that no longer fit our needs. All of the other software vendors out there had software that didn't fit our needs. We wanted to own our software and for our software to be on our local network and not in the cloud. The software has helped us run more efficiently as well as get more useful data out of it. We are very pleased!
Been using gym assistant at my yoga/martial arts studio for 10 years. It streamlines my monthly tuition.. 2clicks and all my student billing gets done. I also use the proshop for student sales and inventory. I highly recommend this software and calling them for support is excellent
Always receive the best customer service from IT. Especially Serena!
Lake Almanor Fitness Center has been utilizing Gym Assistant software for our membership and operations for the past 9 years. The professionals at Bio-Logic are exceptional and the few times we have had to request their assistance with an issue, their troubleshooting has been timely and effective. Easy to set-up and operate. Handles all of our fitness center business operations. Jon Harlan and his staff at Bio-logic are great people. Highly recommend their systems for any sized business.
This system is crippled. We spoke with someone 8 years ago, and have continued to ask over and over, about a simple tax option and never get any updates that have anything to do with that. Having to manually put in dollar amounts for services all day, every single day, because you can't separate the tax option for tanning or gym services.
Gym Assistant is a comprehensive membership management software designed specifically for gyms, health clubs, fitness centers, and similar recreational facilities. The platform offers a range of features including automated check-in, billing solutions, and marketing communications tools such as email and SMS templates. With its user-friendly interface, Gym Assistant aims to streamline operations for small to medium-sized fitness establishments, enabling them to manage memberships effectively and efficiently. The software also includes a mobile app for members, allowing for convenient access and check-in capabilities. Additionally, Gym Assistant provides robust reporting features that help gym owners analyze financial performance and member engagement. Targeting fitness professionals and club managers, Gym Assistant delivers an affordable and powerful solution to enhance the overall management of fitness facilities.
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