IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
IDrive Online Backup receives mixed reviews from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the ease of use and the generous storage capacity offered at competitive prices, with some noting that the software is user-friendly compared to alternatives.
However, a substantial number of reviewers express dissatisfaction with the service, citing issues such as slow customer support, unexpected fees, and problems with file backups. Complaints about billing practices are prevalent, with users feeling misled by charges that exceed initial expectations. Additionally, several customers report difficulties in canceling subscriptions and accessing their files.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,015 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.4 | 5 |
| Oct 24 | 3.3 | 4 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 2.3 | 7 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 2.8 | 5 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 5 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 3.0 | 6 |
| Aug 25 | 1.2 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Not only has iDrive been very easy to download and use, the customer service has been really good”
“Customer services is completely pointless - no one takes responsibility - just get passed around from person to perso...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Productivity Tools.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | 0% | 1,015 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.6 out of 5 (poor) | 2.2 out of 5 (poor) | +7% | 97 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | 1.9 out of 5 (poor) | +8% | 224 |
Bottom line: IDrive Online Backup is #4 of 5 on overall rating in this group. On service, Remote Utilities scores higher (4.8 vs 3.2).
500 reviews of IDrive Online Backup. Filter by what matters to you.
I was attracted to iDrive partly because of the price, but mostly because it allowed me to backup several computers and a shared external hard drive. So far so good, software is easy to use, backups are automatic, and there is plenty of storage space.
This is a very easy cloud drive to set up and use. I highly recommend using a service like this instead of relying on free cloud services, which harvest your data and can be very insecure. This service allows you to not only easily share information between many devices, but also schedule backups in an easy, reliable way. We've lost devices unexpectedly before, so the ability to back up a device image in addition to file backups and sharing is really helpful. Love it and highly recommend this service.
I personally think IDrive is a great value for the cost compared to many other cloud backup solutions. But, it was not just that, that sold me on IDrive, it was the phone backup too. Not all could backups have apps available either. Though it really only needs a some more tweaks in the area of automated backup from desktop to the could drive part. Cloud drive is part of IDrive that is similar to OneDrive. I do miss the integration that OneDrive provided there. But that is a small reason and not enough for me to go away from IDrive. Overall, the program and storage space has not failed me!
Quick answers to the questions people ask most.
IDrive Online Backup has a mix of customer reviews, with some users reporting issues with billing and service reliability. However, it also has positive feedback regarding its features and competitive pricing.
While there are legitimate concerns raised about overcharging and difficulties in subscription management, many reviews are verified, and experiences vary widely among users.
IDrive offers online backup solutions, including cloud storage, file syncing across devices, and features like a Cloud Drive for easy file access.
IDrive offers competitive pricing plans, starting as low as $5 per TB, but users have reported unexpected egress fees that can significantly increase overall costs.
IDrive provides customer support through various channels, including email and live chat, but some users have expressed frustrations with response times and effectiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I've used a few different backup solutions over the years and idrive has the best set of features and is reasonable priced compared to the others. I feel confident knowing when my backups are completed and being able to schedule them automatically. The dashboard is great and makes managing my devices easy. The interface could use some work but that's only a small gripe in the big picture.
I was previously a JustCloud user but became disillusioned and decided to change to iDrive. The pricing is very competitive, the online payment system works smoothly, communications are timely and clear, and technically the .interface is pretty intuitive. I have a fairly fast broadband upload speed which tempted me into backing up more than was strictly necessary at first but I cut that back. iDrive works well for me and will now be a permanent part of my backup mix.
It works. Couldn't find a better price. However, some technical issues I experienced.. Had to tweak some settings otherwise my network adapter crashed.
I was hoping for more integration with File Explorer, similar to OneDrive or Apple iCloud. Very soon after I signed up for 2TB storage I started getting dubious emails saying I was nearly out of storage space. Checking revealed I had used 1%. This is very concerning. Obviously SPAM emails, but how did they know I had signed up for iDrive in the first place, and what was there to gain by sending me false messages about being out of storage space?
When my storage on the home NAS started to grow too large for my old cloud backup provider i noticed idrive. There is an existing app in the synology software so it's super easy to set up a backup. First batch was also backup up fast and great value for money.
I can't give 5 stars because I haven't had to do a large restore and hope I never have to. However, for the ease of install on multiple machines, the price and the amount of storage, I think it's a great deal. I've used another couple services and my 30 day trial expired before the first backup was complete. Following the first backup, I can see all the files in the backup set so if I want to restore a single (or multiple) file or folder, it's very simple. Incremental backups occur over night for me so I just see a message the next day that it's completed. Overall, it seems to be a great product.
I want to bring my experience with this cloud storage company IDRIVE.Com based out of california. This particular company has a difficult onsite page for a consumer to cancel their subscription. I tried cancelling my account last year and couldnt, then chatted with an agents and also called and I was assured that my account will be cancelled and I will not be charged for upcoming 2022-23 period. Nothing like this happened and I just found out that I did get charged .I tried again to cancel this year and sent an e mail to their support ,they asked me to provide the last 4 numbers of credit card I had used ,i did provide that but later on found out that they were using my old credit card number and they refused to cancel. I sat and wasted again 20 min on phone for this same thing and was told they will request a prorated refund for 2023-24(was again renewed on march 3.2022 they have already charged without my knowledge). It took me at least 10 tries to be able to successfully cancel my account online. There has to be some kind of rule that we can stop these unscrupulous companies charging autorenewal without your consent I have also put my comment's on the FTC website where they are asking for comments from the public for cloud companies
I like that the laptop backups happen constantly in the background and I can easily see exactly which folders are backed up, and exactly how much of my online storage I'm using up. I haven't had to restore any files to my laptop from the IDrive backup yet, so I can't comment on that capability, but it does seem like it will be fairly straightforward from the desktop app interface.
I subscribed to IDrive because I read that it offered the best value and great customer service. So far, that has proven accurate. I used the Express Backup option, the hard drive arrived within a day or two, and transferring my data was easy. I just mailed it back yesterday, but I expect a similarly smooth and user-friendly process once IDrive receives it and makes it available in the cloud. So far, so good!
Very easy! This is great for a beginner.
Great service for a great price I switched to iDrive from Carbonite, because they were increasing the price every year, and there was no option to backup external drive within my subscription plan. So far I'm extreamly satisfied with iDrive: easy install, simple to use and competitive price.
I've been using iDrive for several years and found it a very reliable and cost effective solution. I have just started to use the iBackup app on Synology NAS drives and it just works, highly recommended.
Switched from Backblaze to save money, and so far it’s been great. I uploaded my entire NAS, setup a weekly job and spot checking looks good. It’s handled disconnects, retries and such with aplomb and the price is a better deal for large offsite backups.
I started using this as it had the most important feature for me which was the ability for sharing. I found the online help features very helpful and the sharing one was easy to follow, but strange that you had to "Share" it twice. The person I was sharing with reported the system was not working, so I tried it myself and agreed. I could not work out how to share a folder and so put in a service request asking how to do so. The answer was you cannot"#!!!! You can only share a single file not a folder. No mention of this anywhere and in fact there is no help for downloading a shared file either. So, no use to me at all and I cancelled my subscription. The response from the help team has been very good. But they might as well say they do not do sharing. Didn't have it long enough to assess its other features properly. The good news is that my money was refunded promptly.
I am moving from WIndows to an Apple MacBook Air laptop. After seen good reviews for iDrive I decided to take advange of their introductory offer and change from Carbonite. So far so good. I am please with the ease of installation and specifying backup settings.
IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
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