Best Value
IDrive was the best value for the cloud storage I needed. The interface works better than the previous cloud storage provider I was using too.

IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
IDrive Online Backup receives mixed reviews from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the ease of use and the generous storage capacity offered at competitive prices, with some noting that the software is user-friendly compared to alternatives.
However, a substantial number of reviewers express dissatisfaction with the service, citing issues such as slow customer support, unexpected fees, and problems with file backups. Complaints about billing practices are prevalent, with users feeling misled by charges that exceed initial expectations. Additionally, several customers report difficulties in canceling subscriptions and accessing their files.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,015 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.4 | 5 |
| Oct 24 | 3.3 | 4 |
| Nov 24 | 1.8 | 9 |
| Dec 24 | 2.3 | 7 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 2.8 | 5 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 5 |
| Jun 25 | 2.3 | 8 |
| Jul 25 | 3.0 | 6 |
| Aug 25 | 1.2 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Not only has iDrive been very easy to download and use, the customer service has been really good”
“Customer services is completely pointless - no one takes responsibility - just get passed around from person to perso...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Productivity Tools.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | 0% | 1,015 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.6 out of 5 (poor) | 2.2 out of 5 (poor) | +7% | 97 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | 1.9 out of 5 (poor) | +8% | 224 |
Bottom line: IDrive Online Backup is #4 of 5 on overall rating in this group. On service, Remote Utilities scores higher (4.8 vs 3.2).
500 reviews of IDrive Online Backup. Filter by what matters to you.
IDrive was the best value for the cloud storage I needed. The interface works better than the previous cloud storage provider I was using too.
Setup and initial backup were very straightforward - day to day use is much the same; really satisfied with iDrive's functionality. Great to have peace mind for backups going forward.
Low price for online backup. Easy to use apps both android and windows. Strong encryption with your own key phrase. Right now they 9ffer 90% off for 1st yr on 5TB online storage.
I am using iDrive as part of my backup strategy for Qnap NAS. It is important to me that my precious family photos are backed up to a third part cloud location in addition to Google photos. iDrive meet my reequipments for private encryption and is very competitively priced. I am currently migrating my data from an alternative service that was cost per month the same at the annual iDrive pricing. They provide a Qnap application which helped me up and running quickly. The app feels a little bit dated but is perfectly adequate for its purpose. Peace of mind assured, recommended.
Quick answers to the questions people ask most.
IDrive Online Backup has a mix of customer reviews, with some users reporting issues with billing and service reliability. However, it also has positive feedback regarding its features and competitive pricing.
While there are legitimate concerns raised about overcharging and difficulties in subscription management, many reviews are verified, and experiences vary widely among users.
IDrive offers online backup solutions, including cloud storage, file syncing across devices, and features like a Cloud Drive for easy file access.
IDrive offers competitive pricing plans, starting as low as $5 per TB, but users have reported unexpected egress fees that can significantly increase overall costs.
IDrive provides customer support through various channels, including email and live chat, but some users have expressed frustrations with response times and effectiveness.
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Excellent, full featured software to keep your files in the cloud.
Once you're signed up, the backup process is easy to get started - download the app (I'm using Windows), select the files and folders you want to back up, and schedule recurring backups if necessary, then the app goes ahead and creates the backups seamlessly. It picks up where it left off if you need to reboot in the middle of a backup, which is very handy when you're backing up large files. IDrive pricing is great too - it's the cheapest cloud storage provider I've found, but it doesn't skimp on quality.
Excellent value, no issues with upload speed. Allows data to be secured with a key only you have access to for privacy. Works well for my home backup server, no issues with system utilisation whatsoever. Could have better options for system share backups, but they do allow it which is great for us FreeNas uses who have their data shared to a Windows machine who want to backup external data. Great product, really generous discounts for new users.
I personally am satisfied with IDrive not only because of the amount of storage they give for the amount paid for. Reliable and easy to navigate IDrive surely is my favorite cloud storage of 2023.
Works great and without fuss. Have set up an educational account with 10TB to backup all my PhD work. This was a very cost-effective option with scheduled back-up available. No issue with download and upload speeds NB idrive asked me to share feedback but I am very happy with the service thus far.
After months of looking for a fast and reliable Cloud backup solution and after trying many market options, I finally settle for iDrive. With 9TB of data backed up in less than one week, I can finally sleep relaxed knowing that my data is saved and ready to retrieve in case of an emergency. Highly recommend iDrive.
Hello there, I am using the IDrive Online Backup for a few weeks now, and it's really great. It's a fast program, which allows me to put every pile of photos in one place. Before, I had to use several harddisks and OneDrive-accounts, but that wasn't working for me at all. Sometimes a harddisk just crashes. Now my familyphotos are safe with IDrive and there's room for much more ! It's also great that I can log in at different devices, like my personal pc at home, or at work, but als at my android. So now I can easily backup the photos taken by my phone to the right place. It works super with the app ! Last but not least, IDrive offers sharp pricing of the packages. I'm happy. Hans, Netherlands
IDrive is an excellent cloud backup, it provides all the required solutions and options for backing up the personal materials, it promises the highest security level. There is an option to get to the data from any device, like cellphone. By request the company will send a copy of all the stored data on physical device, which is very important for me and makes me feel my data is saved properly. In summary, IDrive provides great experience to the user, with very good interface.
I've been using iDrive for years. Not quite as smart as Carbonite but it's a bargain if you always make sure to turn off auto-renewal and threaten to cancel your service each year. You will immediately receive a 50% discount for the following year! Also consider choosing the Private Encryption Key option. That way if the company ever gets hacked your data will not be readable by the bad actors. Make sure to choose a long key and for goodness sake--back up that key safely (it's your lifeline if you need to get your backups!).
I was impressed by the simple directions and flawless process in starting our account. Getting all 5 devices up and beginning the backups was effortless, accomplished in about 5 minutes. I feel better about the security of my data with IDrive. A much better experience than I had with a competing brand.
Really easy to use apps across platforms. Especially like that I can use it for both PC and Iphone so that I can skip my subscription to iCloud for my photos. To make it 5 stars I would like to see my iPhone photes on the PC app, which for some reason is only availble via the web interface and on the phone app.
You can store large amounts of data in the cloud with this easy-to-use service. IDrive charges a reasonable price for this. You save yourself the purchase of multiple HDDs or SSDs. This makes the service even less expensive. The upload is fast due to the compression technique used. I am very satisfied with IDrive.
IDrive Online Backup is a cloud storage and backup solutions provider catering to both individual and business customers. The company offers a comprehensive range of services, including multi-computer backups for PCs, Macs, iPhones, Android devices, and servers, all managed under a single account. IDrive's offerings also extend to specialized cloud application backups for platforms such as Microsoft Office 365, Google Workspace, Salesforce, and Dropbox. Targeting a diverse clientele from home users to small and medium-sized businesses, IDrive provides flexible pricing plans that include significant discounts for first-time users. The platform emphasizes secure and efficient data storage, enabling users to safeguard their important information while benefiting from cost-effective solutions tailored to their specific needs.
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