Internet Ink is a UK-based provider specializing in compatible and original printer ink cartridges and toner. With over 25 years of experience in the industry, the company has established itself as a reliable source for affordable printing solutions, catering primarily to both individual consumers and businesses seeking cost-effective alternatives to OEM cartridges.
Customers can easily navigate the website to find printer-specific ink and toner options across various brands, including Brother, Canon, Epson, and HP. Internet Ink also offers free delivery across the UK, ensuring a convenient shopping experience. The company aims to deliver high-quality printing products while providing savings of up to 90% compared to traditional retail prices.
Reviewers consistently praise Internet Ink for its excellent service and high-quality ink products. Many customers highlight the competitive pricing and reliability, noting that the compatible inks work well with various printers without issues.
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The prompt delivery and easy-to-navigate website further enhance the positive experience for long-term users. Some consumers mention that they have relied on Internet Ink for years, appreciating the company's willingness to resolve any order mistakes swiftly. However, a few critical reviews touch on concerns regarding specific cartridges and internet-related issues, though these are rare. Overall, the overwhelming sentiment reflects satisfaction with the quality and service provided. Internet Ink is highly recommended for anyone seeking dependable ink solutions.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
879
100%
+0.5
● Low
4.9 / 5 overall
=
879 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.9▲ 0.5
12-month avg
4.9
All-time
4.9
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.9
9
Sep 24
5.0
10
Oct 24
5.0
7
Nov 24
4.9
16
Dec 24
4.9
9
Jan 25
5.0
8
Feb 25
5.0
5
Mar 25
5.0
3
Apr 25
3.9
8
May 25
4.8
4
Jun 25
5.0
9
Jul 25
5.0
4
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 486 positive reviews
Prices & value47%
229 mentions
Customer service37%
179 mentions
Fast & efficient32%
156 mentions
Delivery29%
142 mentions
“Always excellent products at first class prices”
On “Prices & value” · Jul 17, 2025
Top complaintsof 12 negative reviews
Customer service58%
7 mentions
Response time33%
4 mentions
Returns33%
4 mentions
Delivery25%
3 mentions
“tried phoning customer service but line no longer in service”
On “Customer service” · Aug 8, 2023
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Office Supplies.
Overall rating and review count for this company and similar companies
Reply to Internet-Ink's denial: I do not accept the company's denial. I sent several follow up emails, all of which were ignored. This was at the same time that my account was suspended. The company had ample opportunity to deal properly with me as a customer, and it failed to do so. It is only when my complaint was uploaded to Trustpilot that Internet-Ink appears motivated to provide a further response.
As to the problem with the cartridges, Internet Ink told me that they disclaimed liability for cartridge incompatibility with printer firmware. In effect, the problem was mine: either I would have to find a way to reverse previous upgrades to my printer firmware or I would have to throw away my cartridges. The suggestion that I should now take this up with HP is unacceptable. There is nothing faulty with my printer, and Internet-Ink know it.
As proof that they know it, Internet Ink provide software to downgrade firmware for PC users. However, that is no good for those unfortunate customers who own Macs. Instead, Internet Ink referred me to a link to firmware downgrades made available by a user on Reddit. However, if I downloaded from that source I would have to override the built in Mac security software, breach my HP warranty and take the risk of running software damaging my laptop or printer.
Internet Ink have recently added a clause in their terms and conditions whereby they disclaim liability for cartridge incompatibility with printer firmware, and they include a slip of paper in the delivery of their products advising customers to turn off automatic firmware upgrades. However, when I bought my cartridges the warnings were less prominent, and the clause in their terms and conditions was not present. Despite this they refused to refund me or supply a replacement. Warnings on the side of printer cartridges are too late. They should be brought to the attention of the customer at the time of purchase otherwise they are ineffective, contractually (as in plain from the provisions of the Consumer Rights Act).
I accept that compatible cartridge suppliers cannot future proof their products when the likes of HP write firmware updates to prevent these cartridges from working. However, the unsuspecting customer needs to be advised of the problem at the time of purchase, and if the supplier refuses to take responsibility this must be made clear at the time of purchase. It is clear that Internet-Ink have tightened their terms and have made efforts to make warnings more prominent, but this was not the case when I bought their cartridges.
I received very poor customer service from Internet Ink over this purchase.
There is at least one of Internet Ink’s competitors that has a non quibble policy of refunding customers whose cartridges do not work. It is definitely worth shopping around for suppliers who take their contractual responsibilities seriously.
Original Trust Pilot post:
Very disappointing customer service.
I bought three HP compatible colour cartridges in April 2022. When I tried to use them in January 2023 the printer refused to print and rejected the cartridges as being a non-genuine HP product.
I raised this with Internet-Ink. This led to an exchange of emails, and initially they were responsive to my emails, but when I pressed the company for more information they completely cut me off and ignored my emails. At this time my account was suspended, and I was unable to access my account online. I sought an explanation for the suspension of my account, but none was given. I specifically warned them that in the absence of hearing from them I would have to assume that they deliberately suspended my account for reasons connected with my complaint. They never reverted to me with an alternative explanation.
This is appalling customer service, and not the behaviour of a reputable organisation that shows any respect for its customers
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Recommended to me by my son who also uses them. I have used them for years, always very good price, fast delivery and always good quality. Happy to recommend them, 5*
When I first started to use Internet Ink over 10 years ago, I would have given them a 5-Star rating for both their products and their first-class customer service. Sadly, times have changed and I will no longer be buying from them! I ordered what was described on their website as a pack of 3 Light Cyan cartridges for my XP-760 but only one cartridge arrived. When I raised this with Internet Ink, they claimed I had only ordered one. I then sent them a screenshot of the item on their website showing that it clearly stated that the item was a quantity of three but, instead of thanking me for pointing out what they then claimed to be an error and honouring the sale as described and offered, they just suggested I return the cartridge (at my cost!) for a refund. Internet Ink should remember that it takes a long time to get loyal customers but it takes only a second to lose them.
Response to Internet Ink Reply:
I have screenshots that prove that description stated 'Quantity3' and '3xLight Cyan' and also that other single cartridge descriptions don't - these were sent to you but there is no facility on Trustpilot to upload these for all to see (I have been able to do that on Google though 😉). Also, you only offered a postage-paid return AFTER I pointed out that you were expecting me to pay the return postage for an item you had mis-sold!
Inks work well - once, years ago, a problem with one cartridge was quickly put right. Just had a delivery less than 24 hours after ordering, so Royal Mail also doing its job. I asked if the order I made could be changed slightly and it was, although I had no right to expect that. A good company!
Internet Ink is a UK-based provider specializing in compatible and original printer ink cartridges and toner. With over 25 years of experience in the industry, the company has established itself as a reliable source for affordable printing solutions, catering primarily to both individual consumers and businesses seeking cost-effective alternatives to OEM cartridges.
Customers can easily navigate the website to find printer-specific ink and toner options across various brands, including Brother, Canon, Epson, and HP. Internet Ink also offers free delivery across the UK, ensuring a convenient shopping experience. The company aims to deliver high-quality printing products while providing savings of up to 90% compared to traditional retail prices.
