Delayed by 2 hours
Delayed by 2 hours. Frustrating as communication from the jet 2 team was in frequent and poor. Understand delays happen but passengers need to be informed on the situation on a regular basis

Jet2.com is a leading travel and tourism company that specializes in providing affordable flight options for a variety of destinations, including sun, city, and ski locations. With a user-friendly online platform, customers can easily find and book cheap flights, as well as explore additional travel services such as Jet2holidays, car hire, and insurance. The company caters to a diverse range of travelers, from families seeking holiday packages to individuals planning city breaks or winter sports trips. Jet2.com is committed to delivering value and convenience, offering features such as low fare finders and group booking options. Its extensive network connects travelers to popular destinations across Europe and beyond, making it a preferred choice for those looking to enhance their travel experience with comprehensive services that meet various needs.
Jet2.com receives high praise from customers for its friendly and attentive staff, with many reviewers highlighting the excellent service both at the airport and during flights. Reviewers frequently mention the lovely cabin crew and the smooth booking process, contributing to an overall positive travel experience.
Flights are generally described as on time, with some travelers appreciating the well-organized nature of the service. However, there are notable complaints regarding flight delays and issues with arriving at less convenient terminals, which can lead to longer customs queues. Some customers express dissatisfaction with specific flight experiences, particularly regarding delays and boarding processes. Despite these criticisms, the majority of feedback reflects a strong sentiment towards Jet2.com, emphasizing its good service and quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Airline staff in airport and on the flight were excellent, no complaints at all”
“Our fist flight was ok, but we did not realised we would arrive at T2 in Geneva which is for charters and longer queu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Jet2.com is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.5).
60 reviews of Jet2.com. Filter by what matters to you.
Delayed by 2 hours. Frustrating as communication from the jet 2 team was in frequent and poor. Understand delays happen but passengers need to be informed on the situation on a regular basis
After many holidays with Jet2 with no issues we have just returned from a family holiday in Belek and Jet2 gave no support after a serious injury to our 7 year old boy at the hotel. Firstly the human element of customer service has disappeared. Always Jet2’s strong point. To contact them whilst away you use a BOT on Whattsapp now if you don’t have use of phone signal. The BOT cannot assist an emergency, after many attempts it’s just refers you to a post holiday complaint form. In an emergency that is dreadfully poor. My son fell off a piece of equipment in the Kids club and had a 5 inch open wound that needed an urgent hospital visit and 24 stitches. In the end I called Jet2 and someone took the details in a very non caring manner and said a local rep would be in touch. No one contacted us. Absolutely no help, assistance or care from Jet2. I’m shocked to be honest. Something has changed and they don’t care about their customer well being anymore. The team that created and manage their BOT need to be replaced with one that actually understands the guests needs. We have another Jet2 holiday booked for 5 weeks time and I’d cancel had I not paid.
Very complicated. Almost all the time i had problems
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Jet2.com is a leading travel and tourism company that specializes in providing affordable flight options for a variety of destinations, including sun, city, and ski locations. With a user-friendly online platform, customers can easily find and book cheap flights, as well as explore additional travel services such as Jet2holidays, car hire, and insurance. The company caters to a diverse range of travelers, from families seeking holiday packages to individuals planning city breaks or winter sports trips. Jet2.com is committed to delivering value and convenience, offering features such as low fare finders and group booking options. Its extensive network connects travelers to popular destinations across Europe and beyond, making it a preferred choice for those looking to enhance their travel experience with comprehensive services that meet various needs.
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