Lovely cabin crew
Lovely cabin crew

Jet2.com is a leading travel and tourism company that specializes in providing affordable flight options for a variety of destinations, including sun, city, and ski locations. With a user-friendly online platform, customers can easily find and book cheap flights, as well as explore additional travel services such as Jet2holidays, car hire, and insurance. The company caters to a diverse range of travelers, from families seeking holiday packages to individuals planning city breaks or winter sports trips. Jet2.com is committed to delivering value and convenience, offering features such as low fare finders and group booking options. Its extensive network connects travelers to popular destinations across Europe and beyond, making it a preferred choice for those looking to enhance their travel experience with comprehensive services that meet various needs.
Jet2.com receives high praise from customers for its friendly and attentive staff, with many reviewers highlighting the excellent service both at the airport and during flights. Reviewers frequently mention the lovely cabin crew and the smooth booking process, contributing to an overall positive travel experience.
Flights are generally described as on time, with some travelers appreciating the well-organized nature of the service. However, there are notable complaints regarding flight delays and issues with arriving at less convenient terminals, which can lead to longer customs queues. Some customers express dissatisfaction with specific flight experiences, particularly regarding delays and boarding processes. Despite these criticisms, the majority of feedback reflects a strong sentiment towards Jet2.com, emphasizing its good service and quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Airline staff in airport and on the flight were excellent, no complaints at all”
“Our fist flight was ok, but we did not realised we would arrive at T2 in Geneva which is for charters and longer queu...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Jet2.com is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.5).
60 reviews of Jet2.com. Filter by what matters to you.
8 months ago
Hostesses lovely & friendly & polite
8 months ago
Airline staff in airport and on the flight were excellent, no complaints at all
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Lovely cabin crew
Hostesses lovely & friendly & polite
Airline staff in airport and on the flight were excellent, no complaints at all
Flight brilliant. Staff friendly.
Easy booking, good on time flight, space limited on board. Staff were attentive and friendly.
Our flight to and from Alicante from Newcastle was great It would be even better if there’s a jet2 flight to Corvera from Newcastle there a lot of people that would fly into Corvera rather than Alicante.When you flew into Santiago de la Ribera air base the plane was always full.
Our fist flight was ok, but we did not realised we would arrive at T2 in Geneva which is for charters and longer queues at customs. The return flight was a nightmare. While we boarded on time, the flight got delayed by almost two hours for a reason that nobody understood. Presumably the airline forgot to fill in admin paperwork!
Flight was delayed due to the weather (snow) & air traffic control - staff were excellent in serving boarding us quickly & serving us drinks & snacks Baggage at Manchester T2 was very efficiently deployed allowing fur an easy exit from the airport. Jet2 App could do with better coordination with the announcement boards in the airports both at Manchester when originally departing & Geneva. Overall a very good experience 👍👍😆😆😆
Ok sort of flight, delayed at Faro airport waiting for 8 persons needing specialist transfers
Very helpful and caring staff during both my wheelchair assisted flights
Very good thanks 👍
Fantastic airline…great service, great planes and perfect destinations.
Everything went so smoothly, staff were all kind and helpful. Both flights were on time, plane was spotless in fact what not to be happy with??
everything perfect exceptional price and service
From the moment I arrived at Leeds Bradford Airport - Jet2 staff helped me through the checking in process- once on board the cabin staff were good natured and showed excellent customer skills and efficiency
Well organised
Always someone on hand to help. No queues at check-in desk.
The captain kept us up with what was happening and a good flight
Smooth flight on schedule.
comfortable flight, helpful staff Flights on: 1/2/2026 and 15/2/2026 Sausage on return tasteless and too big, smaller, tastier would be better.
Jet2.com is a leading travel and tourism company that specializes in providing affordable flight options for a variety of destinations, including sun, city, and ski locations. With a user-friendly online platform, customers can easily find and book cheap flights, as well as explore additional travel services such as Jet2holidays, car hire, and insurance. The company caters to a diverse range of travelers, from families seeking holiday packages to individuals planning city breaks or winter sports trips. Jet2.com is committed to delivering value and convenience, offering features such as low fare finders and group booking options. Its extensive network connects travelers to popular destinations across Europe and beyond, making it a preferred choice for those looking to enhance their travel experience with comprehensive services that meet various needs.
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